Universal Ford Lincoln

Speedy and friendly service, the team was able to find me exactly what I was looking for exactly what I was looking for More

Billy Tran was absolutely amazing and brilliant to work and do business with he got me into my dream SUV and do business with he got me into my dream SUV More

I purchased a used F-150 and have to say the whole experience was first class in every way. I dealt with Billy Tran, who is actually the finance manager, as no sales people were available when I visit experience was first class in every way. I dealt with Billy Tran, who is actually the finance manager, as no sales people were available when I visited. I'm glad I dealt with Billy as he is a truck guy and was able to answer any questions I had. Once we agreed the purchase the rest of the process was smooth. He handed me off to Jenni who took care of the admin side of the transaction and she was also excellent to deal with. I did have an issue with the truck a week after picking it up, the AC was not working correctly. I was told the service center was booked solid for the next 2 weeks but Billy went above and beyond with his excellent customer service and arranged a courtesy car whilst mine was in the shop, and also booking me in the next day. Other than being great at his job, I found Billy to be very straight forward and honest to deal with and also an all round nice guy. From my experience I highly recommend Billy and his team. More

I have been buying vehicles from Universal ford for years, probably purchased in the range of 15-20 vehicles. Since the sale of Universal to new ownership the Service department and the customer servic years, probably purchased in the range of 15-20 vehicles. Since the sale of Universal to new ownership the Service department and the customer services in general has declined rapidly. My last two visits were either poor service or poor customer service. Its the little things, wash a dirty truck, treat costumers with respect and kindness, even if your having a bad day. I have bought all my vehicles through Patrick and now being bombarded from numerous sales people. Customer service seems to be a thing of the past. Looking for a new truck and for the first time in 20 years I will shop around and look elsewhere More

I’d like to say how disappointed I am in Universal Ford I took my F150 in for a works package and to check the sync version. The sync has been giving trouble and previously I have been charged $185 to upg took my F150 in for a works package and to check the sync version. The sync has been giving trouble and previously I have been charged $185 to upgrade the software which is reasonable now that’s out of warranty. I understood this is something I could check at no charge when I picked it up they were billing me another $185 to check the sync which surprised me they said they had to hook it up to something electrical in order to check it and the minimum charge for that was 185 I thought OK they’ve been a good dealership no problem especially when they dropped it to 159 but the real problem occurred when I got home and noticed that the vehicle was not producing any heat. It’s clearly some sort of electronic issue because when I start it with remote start, the heater works but when I put the key in it stops, they are unable to help me or give me any ideas other than maybe bring it in tomorrow and leave it all day it’s ridiculous in a Calgary winter that they think it’s reasonable to leave the truck with no heat give me no suggestions as to how to get it fixed and tell me maybe bring it in tomorrow and leave it all day. Please consider this when using Universal Ford for your service needs. More

Terrible customer experience. I have a ford that had a recall notice on it a few years ago. Universal ford assured me it would be fine, then my breaks failed. They apparently fixe I have a ford that had a recall notice on it a few years ago. Universal ford assured me it would be fine, then my breaks failed. They apparently fixed the issue but the same issue happened again recently. It has been towed into the shop at my expense and I have received no notifications on the status of it. It has been there for days and now am car-less and taking Ubers everywhere. Very frustrated with the lack of response and urgency given the safety risk of my issue More

Billy and his team came through again, helping us find exactly what we were looking for, the rate we wanted and the price range we needed to be in. Billy and his team never disappoint and there no one in exactly what we were looking for, the rate we wanted and the price range we needed to be in. Billy and his team never disappoint and there no one in the auto industry we would rather deal with. Thanks so much Billy always a pleasure doing buisness with you and your amazing team!!!! More

The service was exceptional, both before and after the sale. Helped me find a payment I could afford and the perfect vehicle to go with it. Would highly recommend the team here. sale. Helped me find a payment I could afford and the perfect vehicle to go with it. Would highly recommend the team here. More

The staffs are so accesable even in there day off and late nights you can expect to communicate with them, thanks to you all for helping me to get my dream car. late nights you can expect to communicate with them, thanks to you all for helping me to get my dream car. More

2nd car I have bought from Billy him and Jenny ( probably spelled her name wrong sorry) but I will never buy another car from any one else where ever they go I will be going to buy my next one they go out of spelled her name wrong sorry) but I will never buy another car from any one else where ever they go I will be going to buy my next one they go out of there way for me all I had to do was sit there and they tool care of everything and I mean everything from my insurance to my registration being in the cat and plate on can't ask for more from some of the best car gals and men out there 110 % recommend them More