Universal Ford Lincoln

I went to Billy, since I've purchased vehicles from him before, because I was looking to buy a certain type of truck. All though he couldn't get me into the initial truck we were looking at, he asked me to before, because I was looking to buy a certain type of truck. All though he couldn't get me into the initial truck we were looking at, he asked me to have faith. Sure enough, out of the blue he calls me a week later and says he found me a truck. This one I liked more than the first one with better payments and a price tag that made me feel like I robbed him. He even watched my dog while I cleaned out my old vehicle! Thanks Billy for the continued outstanding service! More

Billy Tran is an excellent salesperson. I have dealt with quite a few and he is the cream of the crop. His knowledge and personality as well as his determination to get the right vehicle fo I have dealt with quite a few and he is the cream of the crop. His knowledge and personality as well as his determination to get the right vehicle for your needs were very impressive. He works within your budget, very impressed and his follow up is superb. More

They were amazing and got me my vehicle faster then I thought I would get, amazing job guys keep it up thought I would get, amazing job guys keep it up More

Billy Tran has never disappointed myself, my friends and family. I will always support Billy and give him every single referral I possibly can!!!!! family. I will always support Billy and give him every single referral I possibly can!!!!! More

Could not find a better service than with Universal Ford and Mr. Macfarlane! What an easy/peasy experience! I highly recommend anyone looking to purchase their next car to find Universal Ford/Mr. Macfarlane and Mr. Macfarlane! What an easy/peasy experience! I highly recommend anyone looking to purchase their next car to find Universal Ford/Mr. Macfarlane! We love our Ford Escape, runs like butter!! More

I can’t say enough about my great experience at Universal Ford, specifically Billy Tran and his team. Full disclosure, this was my 6th purchase from Billy although it was my first from universal. I have reco Ford, specifically Billy Tran and his team. Full disclosure, this was my 6th purchase from Billy although it was my first from universal. I have recommended Billy to all my friends and family whom has also purchased vehicles and and share in my enthusiasm about their excellent service. I keep going back because I am certain that I always walk away feeling like I got exactly what I wanted for best possible price. There is never any pressure or shady sales tactics, they just want you to be 100% satisfied with your purchase. More

I came here looking to test drive a truck I found online. The salesman George was very helpful and showed me the truck as well as a few others. After test driving the truck and looking under the hood I had a The salesman George was very helpful and showed me the truck as well as a few others. After test driving the truck and looking under the hood I had a few different concerns. I asked George if there's anything they can do about the obvious problems with the truck. So he went to ask the manager Sean. Sean came out and told me that none of my concerns where valid and they will not be flexible with the price. After saying that he asked me if I wanted to buy the truck and I told him no. He asked me why not and I just told him I don't want the truck and I went to leave. As I was leaving he was aggressively yelling at me to come back. I left hoping to never deal with Sean and their condescending customer service again. I thought that was the end of it. A few days later I get I call from a new salesman saying that the last salesman George does not work there anymore and he asked me if I want to come back and look at the truck. As if George was the problem (he was not). I told the new salesman I have already bought a truck from a different dealership and I couldn't be more happier. He said okay and hung up. Since then they continue to call me to try to sell me a truck. STOP CALLING ME. I will not be back and I do not recommend anyone to buy a vehicle from Universal ford Lincoln. More

Worst costumer service u might see. Once u pay the price ..u will see the ugly face of their treatment. Regret I bought from them Once u pay the price ..u will see the ugly face of their treatment. Regret I bought from them More

Everyone I dealt with was courteous, professional and very helpful. I particularly appreciated the followups by Randy Macfarlane at each critical step of the process. very helpful. I particularly appreciated the followups by Randy Macfarlane at each critical step of the process. More

Purchased our second vehicle now from Universal Ford. Billy and his team were extremely helpful every step of the way. I would definitely recommend working with them as they truly listened to what we wer Billy and his team were extremely helpful every step of the way. I would definitely recommend working with them as they truly listened to what we were looking for and found us the perfect vehicle. They were easy to work with and enjoyed our experience. We will be back again in the future. More