Trent Valley Honda

Sexist? My husband and I went to take a first look at some of the 2017 and 18 models. The manager/owner, greeted us and introduced us to a salesman, the recep My husband and I went to take a first look at some of the 2017 and 18 models. The manager/owner, greeted us and introduced us to a salesman, the receptionist was friendly. They wanted us to come back when the person who had sold us our previous Honda was there. Who sells me the car is irrelevant to me, and I found it curious that the assumption was that we were somehow designated as "Joe's" customer. The next day I went to test drive a new car, but no husband in tow, as this was to be MY car. I wandered the lot, peering in windows, reading what I could to compare models. I then went into the showroom for a closer look, and hopefully some numbers and a test drive. I was greeted by the receptionist who commented that I was there without my husband. I got into one of the showroom models, to assess it. I took literature from the rack. Not once was I approached by a salesperson, or asked by the receptionist if I neended help, or wanted a test drive or ANYTHING. If someone had told me the reps were in a meeting, busy with other customers or any other reason, I would have been quite understanding, as I am a very reasonable and accommodating person. Was I ignored because I was a woman on my own? It sure felt like it. Should I eliminate Honda as an option? I really am considering that. If I can't get proper treatment to BUY a car, what will it be like if I have a problem, need service, or questions? More

Great In and out in a good amount of time. I was worried that I wouldn't have enough time on my lunch hour. But they got me in and out In and out in a good amount of time. I was worried that I wouldn't have enough time on my lunch hour. But they got me in and out More

Dealt directly with Aldo A. and found him very knowledgeable Details of proposed work to be done explained clearly in advance and lived up to full expectations. Also discussed work to be done on our second vehic Details of proposed work to be done explained clearly in advance and lived up to full expectations. Also discussed work to be done on our second vehicle and was impressed with detail offered. More

More of the same Service reps Jennifer & Cindy were very helpful. New car issues were quickly identified & fixed. Honda Assist was easy to use... "blah blah" to make 2 Service reps Jennifer & Cindy were very helpful. New car issues were quickly identified & fixed. Honda Assist was easy to use... "blah blah" to make 25 word minimum. More

Too expensive. Over $700.00 for brake repairs at 36000Km for 2 Accords in a row is getting to the point I'm going to seriously considering a different manufacturer. Over $700.00 for brake repairs at 36000Km for 2 Accords in a row is getting to the point I'm going to seriously considering a different manufacturer. More

Professional and courteous staff. The Trent Valley staff assisted me when my new car ( 1 hour old) had a engine light develop on the dash board. The Trent Valley team trouble shooted t The Trent Valley staff assisted me when my new car ( 1 hour old) had a engine light develop on the dash board. The Trent Valley team trouble shooted the issue and solved it. Since it was a new car the technician documented and photographed the problem which was a kinked hose in the emission control system. Honda Canada was notified. I appreciate the follow up that allows Honda to minimize future similar issues arising in the future. Thank you very much for assisting me during this stressful time. Best regards Rob Martin More

Servicing of car The staff listen and respond well to my questions and general concerns about the car. They appear to follow through taking care of the details regard The staff listen and respond well to my questions and general concerns about the car. They appear to follow through taking care of the details regarding the car. Professionally friendly. More

Great Experience Friendly staff Welcomed as soon as we walked through the door No pressure sales team Civic is made right here in Ontario, huge selling feature Friendly staff Welcomed as soon as we walked through the door No pressure sales team Civic is made right here in Ontario, huge selling feature More

Best Price When Asked! This dealership gave me the best price when asked and were better than the 6 others I spoke with. They even offered a loaner vehicle to get me by sinc This dealership gave me the best price when asked and were better than the 6 others I spoke with. They even offered a loaner vehicle to get me by since my car at the time was out of commission. I recommend Trent Valley Honda as one of the dealerships you consider when buying a new car. More

Awesome experience from start to finish!! This is my first Honda and I couldn't be happier with the whole experience. Bob H and Monika C made sure every detail was taken care of. Of great help This is my first Honda and I couldn't be happier with the whole experience. Bob H and Monika C made sure every detail was taken care of. Of great help was them loaning me the exact car but in a different colour till mine came in - for 3 weeks. I was able to practice with many of the incredible features on the CRV 2017. Great communication with me and answered all of my many questions. Thanks Trent Valley Honda!! More