ToyotaTown - Service Centre

Great Vehicle Maintenance Firis Shari and his boss Jason Defelice are fantastic at customer service. I'll say it again! Firis Shari and his boss Jason Defelice are fantastic at Firis Shari and his boss Jason Defelice are fantastic at customer service. I'll say it again! Firis Shari and his boss Jason Defelice are fantastic at customer service. More

Service appointment great service, great service rep who explained things completely before and during the appointment - done in a timely way - when paying my bill, bill great service, great service rep who explained things completely before and during the appointment - done in a timely way - when paying my bill, bill explained thoroughly and courteously - good value for service rendered More

Rob Dayko Rob has been my Service adviser for 10 years. I would NOT ever go anywhere else. Just last month I wanted to book an appointment for an oil change and Rob has been my Service adviser for 10 years. I would NOT ever go anywhere else. Just last month I wanted to book an appointment for an oil change and Rob was away, so I booked it upon his return. He is totally honest, putting my needs first and goes above and beyond ! My Highlander is almost 16 years old, and hopefully Rob will be servicing it for another 10 years! At least. Thanks Rob More

Excellent and comprehensive follow up to service appointment On February 10th 2016 the ToyotaTown service department in London Ontario performed the 16,000 km scheduled maintenance on my 2015 Rav4. I found the c On February 10th 2016 the ToyotaTown service department in London Ontario performed the 16,000 km scheduled maintenance on my 2015 Rav4. I found the customer service to be excellent - as always. I have used the ToyotaTown service department for my various Toyotas since 1998. In particular I want to express my thanks to service advisor Rob Dako for his follow up on my concern about the brakes. When I dropped the vehicle off for service I indicated there was a small noise in the brake area. When the scheduled maintenance was completed he called and left me a voice message including full details about findings, service and warranty related to the brakes. I certainly appreciated receiving such a comprehensive message. Thanks again. More

Above and beyond I bought my 2006 Toyota Tacoma used at the end of 2007. It was a private sale but I wanted what I considered the experts to give it a look over. I too I bought my 2006 Toyota Tacoma used at the end of 2007. It was a private sale but I wanted what I considered the experts to give it a look over. I took it into Toyota Town and was so impressed by there service department I decided to use them for my vehicles regular servicing. It's been 9 years now that I have been taking my Tacoma to them and I wouldn't take it anywhere else. The staff at Toyota town are incredible! More

Service Dept. - Rob Dako Rob got me in on short notice, just before a long weekend, when I called at 8:15 am on Friday morning. Quite helpful In diagnosing the problem. Have d Rob got me in on short notice, just before a long weekend, when I called at 8:15 am on Friday morning. Quite helpful In diagnosing the problem. Have dealt with him for at least 8 or 9 years and he has always been fair in all dealings. I consider him my point of contact in the service dept. and always seek him out first. He is a great representative for Toyotatown and helps to personalize an otherwise large dealership. I have purchase 2 vehicles from this dealership over the past 19 years, one new and one used and have used the service dept all that time More

Great product and customer service Firis helped me with my recall claim while being polite and easy going. He did not try and pressure me into any other services. I would recommend goin Firis helped me with my recall claim while being polite and easy going. He did not try and pressure me into any other services. I would recommend going to Firis for help with any issue regarding a Toyota. He is knowledgeable and won't give you bad advice. I commend Toyota for standing behind its products and fixing issues that arise that fall under the recall category. I will be going back for future service. Thanks! More

Best dealership I am on my 4th Toyota vehicle and I have always been very pleased with sales and service. In sales I dealt with Ken Yates and found him to be easy to I am on my 4th Toyota vehicle and I have always been very pleased with sales and service. In sales I dealt with Ken Yates and found him to be easy to work with. The service department is great and I would highly recommend it. More

Trusting Partnership We have had our vehicles serviced there for over five years. The staff members are knowledgeable, friendly and take the time to go over issues, recomm We have had our vehicles serviced there for over five years. The staff members are knowledgeable, friendly and take the time to go over issues, recommendations and costs to ensure the customer is fully aware and informed. Even though we are out of town clients, we choose to have our vehicles serviced there because of the positive experiences and trust that we have developed over the years. We purchased our Camry Hybrid and Highlander there. A couple of individuals we have been working with on a number of occasions are Mike Minarsky and Jason DeFelice. They and the rest of the staff understand what customer satisfaction and support should be. Truly appreciated! The coffee and food staff make the stay even more comfortable. More

Excellent Service I have been a Customer of ToyotaTown for 14 years and have consistently received excellent service thru Jen Kolyn and Rob Daco in the Service Departme I have been a Customer of ToyotaTown for 14 years and have consistently received excellent service thru Jen Kolyn and Rob Daco in the Service Department. Both Jen and Rob take the time to explain clearly what servicing has to be done and our cars are always ready in a timely manner. They have always listened to understand my concerns, and have always tried to find me the best solution at the lowest cost. I trust them both completely, and I would highly recommend both of these individuals. Kimberly Dowhanick More