ToyotaTown

Awesome experience Just purchased a second RAV4 from Toyota-Town, dealt with the same sales person, Frank Circelli. I am very satisfied, the whole process of viewing sev Just purchased a second RAV4 from Toyota-Town, dealt with the same sales person, Frank Circelli. I am very satisfied, the whole process of viewing several vehicles until deciding what to do was painless, Frank was very informative understanding and accommodating, then going through the purchasing and financing process was a great experience, Janine Feenstra was amazing too, at no moment I felt pressure to select this or that vehicle or option, instead I was presented with a lot of information and my questions were well answered. I will certainly recommend this dealer, Frank and Janine, to my relatives and friends and anyone else who's in the market for a new great Toyota vehicle. More

Excellent courtesy and very professional. Helena Vrabec was great to deal with and is fun and friendly.. She is very fast on computer and does the little extras to make the service go smoothly Helena Vrabec was great to deal with and is fun and friendly.. She is very fast on computer and does the little extras to make the service go smoothly .. She was also willing to negotiate the best price.. Thanks Helena. More

Rav 4 Purchase I found the process to be professional and painless. I indicated the vehicle and budget that I had in mind and Brian was able to find three choices f I found the process to be professional and painless. I indicated the vehicle and budget that I had in mind and Brian was able to find three choices for me that fell into my parameters. He was able to answer all of my questions regarding the vehicle and offered lots of information on his own that was quite helpful. He continues to make himself available after the purchase which is great. More

regular maintenance and tire change As always the staff were pleasant and professional.The time wait was only a few minutes longer than suggested.. Clean comfortable waiting area and a As always the staff were pleasant and professional.The time wait was only a few minutes longer than suggested.. Clean comfortable waiting area and an excellant cup of coffee were appreciated. More

Awesome service! Amanda kept in contact with me all day about my car, and arranged everything perfectly. Parts department was also awesome to deal with-great people! Amanda kept in contact with me all day about my car, and arranged everything perfectly. Parts department was also awesome to deal with-great people! Thanks! More

Not a positive experience Our experience began by asking if the dealer could match/beat a price on a specific model/colour of car. We were told "yes" - but maybe not the colour Our experience began by asking if the dealer could match/beat a price on a specific model/colour of car. We were told "yes" - but maybe not the colour. We looked at the dealer's inventory on the dealer webpage and saw that there was, indeed, the model and colour we were looking for. We were advised that this car was not available (it had been allocated for use elsewhere) but we could have a very good deal on a model that was even better than the one we wanted for a slightly higher price. Ultimately, the dealership was able to locate the model/colour that we desired at another dealership for the price we had been quoted, so we made the purchase. Our sales representative sent us an e-mail a week or two later thanking us for our business and asking if there was anything he could help us with. One of our key FOBs was not operating properly so we responded to his e-mail asking for assistance with this. We received no response until a second e-mail was sent (which included an additional issue related to a squeaking sound coming from the front) and then a third e-mail - this time to the assistant sales manager. Shortly thereafter, we received a voice message from our original sales representative indicating that "as he had told us before" (although neither my wife or myself can recollect being told this), we only need drive up to the service department (no appointment necessary) and they will take care of us. When we arrived at the service department, we were advised (very courteously) that we would require an appointment. I asked about the contradiction between what the sales staff advised their customers and what was the actual practice of the service department and was told that "they [the sales staff] do that all the time". The service department has resolved all our issues and has been very professional and courteous. While this was transpiring, we got an e-mail from our sales representative asking us to submit a dealer rating. The dealer rating web site was a highly touted part of the sales pitch that we received while we were considering our purchase. We now question the validity and integrity of the results on the dealer rating page, however because our sales representative advised us that anything less than a perfect score was considered a fail by his dealership and, if we did rate the dealership with a perfect score, we could win free gas. See excerpt as follows: "Unfortunately for me the folks at Toyota believe a score that is lower than perfect is a fail! If you record a perfect score you will be entered into a draw to win free gas!" Based on the overall experience, I believe that I am not being unfair in assessing this experience as "Poor". More

Review Having health issues it is difficult for me to walk far. Mr Rizkalla took steps to make my time at the dealership easier for me, bring paperwork to me Having health issues it is difficult for me to walk far. Mr Rizkalla took steps to make my time at the dealership easier for me, bring paperwork to me and checking in on me half way through my wait, which was much appreciated. More

Excellent service at Toyota Town, sales respresentative was polite, easy to talk to, very informative and well organized. Would recommend heading to Toyota Tow service at Toyota Town, sales respresentative was polite, easy to talk to, very informative and well organized. Would recommend heading to Toyota Town if you’re looking for a new set of wheels. More

Enjoyable experience purchasing my new car I had an enjoyable experience purchasing my new 2019 Toyota Corolla from ToyotaTown in London, ON. Gwen Jones was a pleasure to deal with. She was fri I had an enjoyable experience purchasing my new 2019 Toyota Corolla from ToyotaTown in London, ON. Gwen Jones was a pleasure to deal with. She was friendly, easy going and knowledgeable to speak to. A big thank you to both Gwen and Nicole Levasseur, from finance, who made the whole process quick and completely stress free. More

Battery replacement Car had issues starting. I left my car at Toyota Town as a drop for the day and Peter was my service advisor. I was happy it was only a battery and lu Car had issues starting. I left my car at Toyota Town as a drop for the day and Peter was my service advisor. I was happy it was only a battery and lucky for me it was covered under warranty. Peter kept me in the loop so I knew what was going on and it was done so quickly! Thanks so much Peter!!! More