Toyota on the Trail

Last November saw the worst experience I had during my interactions with this dealer in the past 15 years. I took my sienna to this dealer for a diagnosis on the thumping noise coming from the wheels whil interactions with this dealer in the past 15 years. I took my sienna to this dealer for a diagnosis on the thumping noise coming from the wheels while driving. The receptionist said with confidence a regular 11-pt checkup should identify the problem for me. That investigation led to a whopping 15k+ repair list. When I asked whether the items on the list would address the noise issue, the answer was "they might". I took it to a local auto shop asking for a comparative quote. The mechanic was surprised to learn that I thought any or all of the repairs on that list could fix the noise issue. He stopped short of making any accusations but strongly suggested that I take the car back to the dealership for a proper diagnosis. Needing a third opinion, I paid a private mechanic to diagnose the problems that the dealership identified -- all of the issues mentioned on the list appear to be old ones, i.e., very unlikely to be related to the noise that I only started noticing in recent days, also said the noise problem is likely a faulty xxxx and a simple test drive or shake-and-turn (2 min worth of effort on the hoist) by an entry level mechanic would've locate the problematic part. Armed with this knowledge, I went back to the dealer and asked politely for a reinvestigation because I never did get a definite answer for the diagnosis that I paid for in the first place. I was told that I need to pay again. What !? Luckily the second receptionist took a more considerate approach and arranged for a visual inspection with the manager for a date that is more than 2 weeks later. By that appointment, it had been more than 6 weeks since I brought the car to the dealer to diagnose the noise problem for the first time; the noise had got so prominent that the manager only sat in my car for half a min before telling me to drive back to the dealership and the diagnosis was exactly what the private mechanic told me and yes it only took a simple road test! No apology, no gesture of good will (I was driving on a faulty part that could've resulted in some really bad situations!). I was simply given a list of exorbitantly priced repairs and dismissed. Well, I did not linger, drove my car at the slowest pace to the CT near my house and got it fixed for a fraction of the dealer price. You know what? I don't care what other may say about CT, because even their mechanic seem to be more knowledgeable and caring than some of the people in this dealership. This dealership won't get any more business from me for sure. YMMV but on my book it is crossed out. TBH, if it is possible to give no star or rotten egg ratings, I would not have given even the 1 star here. More

Poor customer service! Will sell you car with hidden chargers that will never be discussed on table! Worst dealership! Never visit it Will sell you car with hidden chargers that will never be discussed on table! Worst dealership! Never visit it More

A WORST experience today leaving your car an hour prior to your appointment time at 9:15 am and yet full service was NOT done until I called up at 4 pm. My car was with them from opening to almost closing. to your appointment time at 9:15 am and yet full service was NOT done until I called up at 4 pm. My car was with them from opening to almost closing. I missed a very important engagement because of the incident. Called up several times seeking for help, explaining the urgency, stayed on hold for more than 25 minutes and was left unaided. Asked the Service Adviser, Sandeep for the poor service and he reasoned that they were busy which is an unacceptable excuse. Please DO NOT accept services which YOU cannot deliver! Never will I recommend Toyota on the Trail again to friends and family. More

I'm thankful to Mani (Sales Rep), very nice guy, who really helped me at every stage, from viewing the vehicle, driving the vehicle, understanding the vehicle i.e. inspection & carfax report, getting f really helped me at every stage, from viewing the vehicle, driving the vehicle, understanding the vehicle i.e. inspection & carfax report, getting finance through right person to finally get my desired vehicle. I'm thankful to that nice guy, who is an asset for the company More

Huge shout out to Service Manager Kim McKenzie who was very understanding and professional and took exceptional care of us. Thank you Kim for everything! very understanding and professional and took exceptional care of us. Thank you Kim for everything! More

Dishonest only got 1 key with vehicle that had less than 20,000km on it. Owner just responds too reviews in a rude way justifying awful service. Maybe give people what they pay for? Instead of lying 20,000km on it. Owner just responds too reviews in a rude way justifying awful service. Maybe give people what they pay for? Instead of lying More

The sales rep was pretty sneaky. Mohammed had the car running both times I got into the vehicle so I couldn't tell that the Key Fob did not work. Will cost me $500 to get a new Mohammed had the car running both times I got into the vehicle so I couldn't tell that the Key Fob did not work. Will cost me $500 to get a new one. Well done by a veteran used car sales rep. I was had....... He even tried to hide it when I called him on it (Oh is the battery dead? I changed the battery and it still didn't work!) Shady place this dealership. More

Untrustworthy. I went through a deal with this dealership and like others have quoted in their experience, I ALSO had them make a deal with me and they changed it l I went through a deal with this dealership and like others have quoted in their experience, I ALSO had them make a deal with me and they changed it last minute. I also caught them in a couple of lies and deceipt like them sneaking in crazy high rates after being told i would be given a lower rate. Keep a very close eye on your deal before signing as i caught them a couple times trying to add in things we hadnt agreed upon. More

Mark was our sales person, I can’t say enough about his professionalism and honesty. Mark and the finance team made the purchase of my son’s Tacoma a true pleasure. Toyota on the Trail is an outstanding de professionalism and honesty. Mark and the finance team made the purchase of my son’s Tacoma a true pleasure. Toyota on the Trail is an outstanding dealership to deal with. 10 out of 10. Awesome! More

The MOST DISAPPOINTING Customer Experience. CAUTION to those considering transactions with Toyota on The Trail, thoroughly review all terms and conditions before proceeding. My recent expe CAUTION to those considering transactions with Toyota on The Trail, thoroughly review all terms and conditions before proceeding. My recent experience at Toyota on the Trail was extremely disappointing. Initially, we were assured that the lease terms and payments were approved as discussed. However, upon arrival to pick up the car, all agreed-upon conditions were unexpectedly changed. The coverage promised was not provided as agreed. Despite being assured our $1,000 CAD deposit would be refunded under any circumstance, we were denied due to alleged compliance with terms we did not agree to. Moreover, we were threatened by them for refusing to accept their ''new deal'' which was completely different to the initial one (payments and coverage). This experience reflects a concerning LACK OF PROFESSIONALISM AND INTEGRITY in their business practices. More