Toyota on the Trail

Service people where unhappy and uninformative. Did not seem to appreciate my business and did not offer any helpful tips or other services. I can receive the same service cheaper and would obtain more ca seem to appreciate my business and did not offer any helpful tips or other services. I can receive the same service cheaper and would obtain more car care advice plus other inspections within the overall price. More

Efficient scheduling and helpful staff; handled all required service in a timely manner and were very clear about the costs. Overall a very enjoyable experience as far as auto maintenance goes. required service in a timely manner and were very clear about the costs. Overall a very enjoyable experience as far as auto maintenance goes. More

Scott is a great addition to the Sun Toyota Service team. He actually listens to a customer's concerns, and in turn comes up with a suitable solution to resolve whatever the issue is. I purchased my vehicle He actually listens to a customer's concerns, and in turn comes up with a suitable solution to resolve whatever the issue is. I purchased my vehicle from Sun Toyota in late 2009, and brought it there for all of it's service. Over the years I had become frustrated with their quality of service (or lack their of) and was about to take my vehicle elsewhere. That is when The Wheaton group purchased Sun Toyota, and Scott came in as the Service Manager. Rather than just sit in his office behind a closed door, he was actually around the Service desk where I was expressing my concerns about some issues that the Service Writer had been brought to my attention regarding previous maintenance. He overheard what was going on and came to address the situation. He not only resolved the current issue at hand, but also a previous major issue that I was unable to have resolved with two prior Service Managers at that same dealership, as well as Toyota Canada themselves. In my opinion Sun Toyota's Service Department has improved by leaps and bounds, and are well on their way to providing superior customer service. I really appreciate the fact that the Service Manager takes the time to say hello and talk to me as a customer each time that I have been into the dealership. I have gone from asking everybody I know with a Toyota about whether they like their Service Department, to now strongly recommending they try mine! More

Excellent service!! As soon as i walked in the door i was greeted and introduced to the sales managers. I was then introduced to the service team that was working on this day. It is always nice to meet the greeted and introduced to the sales managers. I was then introduced to the service team that was working on this day. It is always nice to meet the people working on your vehicle. A very friendly environment to make a purchase in. No pressure that you get from some other dealerships. My purchase was quick and simple. My payment was very well explained to me. Even down to this air conditioning tax that needs to be paid. More

I bought a corolla last week and the service was great. The price was pretty close to what I expected. I'd never hesitate to recommend this dealer for any one looking for a new car. The price was pretty close to what I expected. I'd never hesitate to recommend this dealer for any one looking for a new car. More