Toyota on the Trail

Great dealer, detailed, friendly From the moment we called in for an appointment up to the delivery of our car, we experienced the best customer service when it comes to purchasing a From the moment we called in for an appointment up to the delivery of our car, we experienced the best customer service when it comes to purchasing a car. All the information we needed were answered in detailed. Friendly and accommodating staff special mention to Ron Bute (product advisor), you did a fantastic job and we will definitely tell our friends to look for you and purchase a car. To Richard Yuen (sales manager) and Don Macdonald (finance manager), thanks for thoroughly explaining all our options, providing us the best options and giving us great discounts.. Thanks again! More

Best dealer They are friendly and helped me a lot. about 2 years ago when I came to Canada they were the only company that sold me a new car without any credit. N They are friendly and helped me a lot. about 2 years ago when I came to Canada they were the only company that sold me a new car without any credit. Now I changed my car to new RAV 4. with 0%. More

If you want a great dealership keep looking Thought because it was a Toyota dealership we would get great service. The staff weren't knowledgeable in the product's they sold. (Had to take the c Thought because it was a Toyota dealership we would get great service. The staff weren't knowledgeable in the product's they sold. (Had to take the car back 3 times for a car starter setting.) When I went to go for a service 8000 km nobody mentioned that they only have 2 shuttle vans and they don't go to leduc. If you want anything they recommend a loaner but don't mention you have that option. On top of that it was an ordeal to get the deposit back. Though it was an ordeal the sales staff was pretty good. More

Friendly, fast and efficient From the moment I entered the show room I felt welcomed. Delanie, the receptionist, immediately called for a sales. rep., and Zain was there immediate From the moment I entered the show room I felt welcomed. Delanie, the receptionist, immediately called for a sales. rep., and Zain was there immediately. He showed me a car that had just came in, and it and the price were more than I had hoped for. He and the manager Gerry carefully guided me through the process. The next day this excellent service continued as my nephew joined me for the test drive and negotiations. There were no hidden costs. Indeed, I was given more 'perks' than I had even thought to ask for. From start to finish with Cathy, the finance manager, I felt like a well-loved family member. More

Friendly and Personable I recently bought a Highlander from Toyota On The Trail and my salesman was Ron Bute. He was very personable, friendly and trustworthy. Although I exp I recently bought a Highlander from Toyota On The Trail and my salesman was Ron Bute. He was very personable, friendly and trustworthy. Although I experienced delays with the delivery of my vehicle, I still felt as though I received I high level of customer service. I would recommend seeing Ron if you're looking for a Toyota in Edmonton! More

Great Dealership! I was in search of a new vehicle as mine was beginning to show its age so I was doing my research and settled on either Toyota or Mazda. I went to the I was in search of a new vehicle as mine was beginning to show its age so I was doing my research and settled on either Toyota or Mazda. I went to the Mazda dealership and my experience there was okay. I test drove the CX-3 and it was a good drive. I then went to Toyota on the Trail and the dealership was clean and friendly. I dealt with Ron Bute and he was extremely helpful and knowledgeable. We went for a test drive and he explained all the features. I was even able to drive the vehicle for the whole test drive. I then bought the very Rav4 I test drove. The installation and servicing was extremely quick, taking roughly 2 days and I was able to pick up my vehicle. I am very impressed with the staff, management, and the dealership as a whole. I would recommend this dealership and will buy my next vehicle from here. More

New Car purchase Trading in a vehicle for a new one started out to be a very daunting experience. Our dealings with Don MacDonald, Derek Beaulieu and Ron Bute, howeve Trading in a vehicle for a new one started out to be a very daunting experience. Our dealings with Don MacDonald, Derek Beaulieu and Ron Bute, however gave us a very respectful, pleasant and informative experience. Cathy Buswell in the reception area is also second to none. We purchased a 2017 Toyota Corolla LE and love the vehicle. The reason for us dealing at Toyota on the Trail was because of our dissatisfaction with service at another dealership. The purchase of our 2013 Corolla went OK, but their maintenance service was very poor. An oil change was almost an all day experience. I decided to try Toyota on the Trail for my next servicing and was amazed at the difference in the quality of service. Veronica Liew rocks. Veronica also remembers you when you come back in on your next visit. Highly recommend this dealership. More

Excellent Dealership! We recently purchased a used vehicle from Toyota on the Trail and were amazed with the outstanding service we received! Ron Bute Product Advisor p We recently purchased a used vehicle from Toyota on the Trail and were amazed with the outstanding service we received! Ron Bute Product Advisor promptly greated us the moment we walked on the lot. He was very friendly and down to earth. He was great to deal with! After deciding on purchasing our vehicle we went over the finances with Ryan Hunt Finance Manager. He was excellent as well. Everything went smooth and fast! We would definitely recommend Toyota on the Trail! Outstanding customer service! More

Best Service Crew Always very helpful with question and concern, knowledgable, and kind. I always received excellent customer service . I always leave feeling like th Always very helpful with question and concern, knowledgable, and kind. I always received excellent customer service . I always leave feeling like they worked hard to make me happy and my car safe! More

Amazing experience I usually don't write reviews but from my very first contact with Neil and Cathy, I knew they were willing to go above and beyond to make this experie I usually don't write reviews but from my very first contact with Neil and Cathy, I knew they were willing to go above and beyond to make this experience less stressful and satisfying. i will definitely return and send anyone I know looking to purchase a car. I'm really grateful Neil, thank you :) !!! More