Toyota on the Trail

The WORST dealership ever. Please save yourself the trouble and look else where. These people will only be nice to you to make a sale but will twist your words, will manipulate you and will trick you i trouble and look else where. These people will only be nice to you to make a sale but will twist your words, will manipulate you and will trick you into believing their empty promises. Very unprofessional, when i say they will back stab you, believe me. They did it to me twice. Please please, dont make the same mistakes I did, trusting these people and the company. More

Stay away from these guys. No integrity, only care about their commissions. Booked the appointment Wednesday for a 2019 HRVtest drive. This kiddo sales Billy Li told me he would be only working this Saturda their commissions. Booked the appointment Wednesday for a 2019 HRVtest drive. This kiddo sales Billy Li told me he would be only working this Saturday and Sunday, and asked me if I could come. Then we booked for the Saturday. Then Saturday, he told me the car has been sold to someone else. I was like, xxx? Then he could refer me to someone else for an appointment on Thursday. Why the xxxx i had to deal with you? Like I said, avoid these guys, unprofessional, no integrity, they only care about their own commissions, not the best of customer's interest. More

Bought a car on 29 within 1 week and 3 days it was in. Ford dealership in Calgary with 4500 repairs they said there not helping me the best they can do is I get it towed to Edmonton they would do it at a Ford dealership in Calgary with 4500 repairs they said there not helping me the best they can do is I get it towed to Edmonton they would do it at a lower cost. Then they said don’t call back don’t call me as I was trying to work a deal and so I told them I got amvic involved, I do love this car and it’s a great car, they also said I had warranty so I paid extra 4500 for warranty ford and go auto says I don’t have warranty and it’s voided More

The dealership provided me with a AMVIC inspection that had all items as compliant. I trusted my gut and got a 3rd party inspection to find that SAFETY FEATURES on the vehicle had failed and could have put had all items as compliant. I trusted my gut and got a 3rd party inspection to find that SAFETY FEATURES on the vehicle had failed and could have put me in danger if I bought the vehicle outright, In my opinion do not trust them and get any used vehicle inspected elsewhere. More

Great experience! New to Edmonton and I had an amazing experience at Toyota for my out of province car inspection. Easy to reach by phone, scheduled next day appointmen New to Edmonton and I had an amazing experience at Toyota for my out of province car inspection. Easy to reach by phone, scheduled next day appointment, and was able to accommodate my busy schedule for pick up and drop off. 10/10 would recommend again, and will be making this dealership my primary place for servicing / tire changes. Jay was exceptional :) More

They are not sticking with they're words and wont give back our deposit when Mike said it WAS REFUNDABLE if things wont go the way we want it to be. Money is tight during this pandemic we worked hard for back our deposit when Mike said it WAS REFUNDABLE if things wont go the way we want it to be. Money is tight during this pandemic we worked hard for our money unlike them just scamming people! More

They just got 1000 dollars deposit from me and not giving it back,the dealer did not awared me about deposit policy did not explained me the terms and just took my signature on there it back,the dealer did not awared me about deposit policy did not explained me the terms and just took my signature on there More

Great service experience We brought in our 2017 Rav to Hermann for regular maintenance mid afternoon, and our car was quickly serviced within the next 2 hours. Most dealership We brought in our 2017 Rav to Hermann for regular maintenance mid afternoon, and our car was quickly serviced within the next 2 hours. Most dealerships would make you wait around for hours, their service staff are certainly efficient at their trade. Highly recommended. We were impressed how responsive the staff is and appreciated how quickly we were sent in our way. Our thanks to the technicians as well as the service staff. More

The worst dealership experience. I went inside the dealership wanting to see a used car and the salesman sat me down and started talking about finances before he would show me the car. He told me that dealership wanting to see a used car and the salesman sat me down and started talking about finances before he would show me the car. He told me that I can ONLY do financing. I told him that I would pay with a certified cheque and that I would wait for the cheque to clear before picking up the car. The salesman went to “talk” to the manager, came back and told me that I was NOT allow to see the car and that they were not going to sell the car to me with a certified cheque. After that, I stood up and walked out. I had every intention to buy the car before I walked into the dealership. I will NEVER go back to this dealership!!!!!!! More

Wanted to buy a used vehicle. Apparently they won't except cash for vehicles, only financing. Their solution was to take out a loan and then pay it all back. So I need a credit check and (possibly) a d except cash for vehicles, only financing. Their solution was to take out a loan and then pay it all back. So I need a credit check and (possibly) a decrease in my credit score to pay cash for a vehicle? The salesman was extremely rude and unprofessional in his emails with me. No thanks! I will bring my business elsewhere. More