Toyota on the Trail

STEER CLEAR Attempted to buy a vehicle from these guys. First came and viewed a used vehicle which looked good in pictures but upon arrival had extensive damage to the front bumper and rims all around. So First came and viewed a used vehicle which looked good in pictures but upon arrival had extensive damage to the front bumper and rims all around. So we decided to look at buying a new one. They had one we wanted coming in on a December truck so we decided to discuss a deal. Was then told by a sales person that we had to buy two extra packages on top of the purchase price. When we said we didn't want the extras, we were told they weren't optional. So we went home. Then today we thought we would try to buy it again, thinking maybe the other salesman was misinformed on AMVIC policy. But the 2nd salesman said the exact same thing. After I pushed, he talked to his manager again and then said that yes the packages are optional, but if you're paying cash for the vehicle, you would need to pay an extra 10000$ on top of the purchase price which would be returned to you after 6 months. After I questioned this, he said that he would have a manager call me back. Received no call back, so reached out via social media, citing AMVIC policy and received a phone call almost immediately (thank you!). The sales manager proceeded to tell me that the policy was in fact true and that it was cleared by AMVIC, but would not comment on the 2 salespeople insisting that the packages were mandatory. When I asked how would I know for sure that I would get my money back in 6 months, he said that clearly I don't trust dealerships and shouldn't be buying anything from them in the first place. I asked him how could I possibly trust that they would return my money after they clearly tried to sell me on something that I didn't want, against AMVIC rules, and that yes, indeed I didn't have to buy from them. I will gladly go spend my money elsewhere. Thank you for saving me from a bad vehicle purchase!! Edited in response to the dealer: You say the conversation started with me threatening you which is simply not true. After 3 days of conversation with your sales team, it was obvious that they had no idea what AMVIC regulations were with regards to All In pricing (which they should know as each one of them should have a valid sales license). After numerous attempts to talk to a manager, yes I reached out over social media and said that I will be making a complaint with AMVIC which I am in my full right to do. No threats were ever involved. Neither was I angry with anyone. In fact, when the sales manager said that I'm welcome to spend my money elsewhere, I calmly agreed and wished him a good day. So your attempt to make me sound like a crazy person is laughable. I can't comment on the deposit and this policy being compliant (whether or not it is, it's ridiculous, this is not Ferrari or Maserati.) But the all in pricing is very clear that a salesperson can't force anyone into any "mandatory" packages. The price listed should include anything mandatory already. I guess this is what happens when you make a dealership accountable, it seems it's a bit of a common theme here after reading reviews. Thank you for validating just how untrustworthy some dealerships can be. Just because there's a vehicle shortage, doesn't mean you can treat people like this. Thankfully there are plenty of good ones out there, as I am sure some of your team is as well. More

Friendly staff but not forth coming with accurate information. Multiple issues during the process with them promising on things they did not deliver. They are only concerned with getting good reviews information. Multiple issues during the process with them promising on things they did not deliver. They are only concerned with getting good reviews. Avoid at all costs. More

Once again we were treated very well with our service and tire change. Washing our vehicle was so nice. Devan was very polite and helpful. Thank you. tire change. Washing our vehicle was so nice. Devan was very polite and helpful. Thank you. More

Very very good aim very happy to buy from today on the trail sale man was top trail sale man was top More

Had a great experience, was greeted by polite staff and they werent pushy at all. Very respectful during the purchase process. Benny in the finance office great and Mohammed was awesome as our sales guy. W they werent pushy at all. Very respectful during the purchase process. Benny in the finance office great and Mohammed was awesome as our sales guy. We met by sales manager and finance manager and thanked for my purchase. More

Initially went to see their Rav4 prime XSE and was told i couldn't test drive it (worth 72k) and told me not to bother with my trade either as Zaher said straight up we will low ball you an offer...Complete couldn't test drive it (worth 72k) and told me not to bother with my trade either as Zaher said straight up we will low ball you an offer...Complete disrespect and disregard and 1 star experience. Wasted time gas and energy after a long day of hard work. Dealt with Mark in the same week who was super honest and super helpful in knowledge and sales. The Sales Managers didnt apologize for last times experience and DEMANDED TO REMOVE THE 1 STAR ⭐ REVIEWS BEFORE NEGOTIATIONS. Usually you apologize , you promise a better experience and you deliver....oh but not them? Maybe racially passive aggressive? Obnoxious perhaps. Whatever it may be i was willing to accept that , thinking how dumb i was accepting that sort of demand. Anyway Mark was the man. He was able to get me the test drive after over 2 hours through negotiations. I Agreed to their numbers separately on another sheet of paper. I saw John help the sales woman another couple with opening up the door of the sales room to help them test drive a showroom vehicle , but mark was left with no help but me while John and Raymond sat down watching me open up the sales show room door to test drive my potential vehicle (again felt humiliated). The bill of sale generated by John and Raymond was off and there were errors and i wanted addressed before i finalize the deal. They insisted finance was to finish the total portion just incase i add packages ( which i know is crap , as you can add and deduct whatever extras scam packages later after bill of sale with finance. All i wanted was bill of sale to reflect the numbers we discussed .) I insisted that the numbers be corrected and John and Raymond didnt like that as finance would have" finalized the deal next day " and his tone voice started to get louder and aggressive which is absolutely not the way to ever talk to a customer EVER. These guys sit behind their desks and twiddle their thumbs and treat you with outright disrespect. Not a word of Sorry heard from John and Raymond. Price gouged marked up vehicle and still disrespect their customer who is willing to pay for it haha. Would have lost sleep knowing those two managers got a cut from my purchase. Now i sleep like a king as i know Toyota is upping their hybrid production and i wont be stepping foot in this stealership ever again. Bottomline : Dont go there. They care about their superficial reviews and want you to remove them with giving them a fake 5 star review which as a man of integrity i shall not step foot into this den of theives. More

Am glad to deal the business from you Toyota on the trail! He’s great salesman Pattyson trail! He’s great salesman Pattyson More

Cordell was great to deal with. Very upfront and easy to talk to. Highly recommend. Very upfront and easy to talk to. Highly recommend. More

I had an excellent experience at Toyota on the Trail, and my sales person Jay was hands down the BEST to work with. From my initial inquiry, I let him know that, up to that point with other dealerships, my my sales person Jay was hands down the BEST to work with. From my initial inquiry, I let him know that, up to that point with other dealerships, my car shopping has been an extremely stressful experience, and he put me right at ease with him saying that that’s not the way he approached sales, and he stayed true to his word. This was my first time buying from a dealership, and I was exploring makes and models that I liked best and that would suit my family’s needs. Despite knowing I was shopping around, Jay never once pressured me. If I had a question or specific request, he always went above and beyond to meet those needs. My 3 kids had the opportunity to meet Jay on one of the test drives, and I was very impressed that he greeted them with a handshake and a big smile. During the test drive, he was very relaxed, and said pretend he’s not there, but was happy to respond to any questions I had about the vehicle and it’s features. When I said I was still considering other vehicles and I said I’d be in touch, he impressed me by simply waiting for me to contact him. He was happy to communicate with me via text, as I wasn’t often available for calls during working hours. Finally, when I didn’t quite understand how the math I worked out didn’t match their numbers, he slowed down and took the time to explain and show it to me AND to work with me to get to a number I’d be happy with. I cannot say enough great things about Jay! He is a rare gem, and I have no doubt he is going places because he has client interaction and understanding client needs including motivating factors down to a T. I really enjoyed working with him and will always recommend Jay at Toyota on the Trail to anyone and everyone who asks! Thank you Jay for everything! You understood the exact kind of buying experience I wanted and you delivered!! I also very much enjoyed working with finance manager Alex! She was very personable and made the credit application for financing very easy with a few laughs throughout. More

Bad customer service from John manager and a. p salesman rude dishonest dealership stay away bad place to go p salesman rude dishonest dealership stay away bad place to go More