Toyota on the Trail

I was supported today by Herman and Randi. They were both amazing, Herman in particular took the time to walk me through what my options were and how I can track my services in the future. The They were both amazing, Herman in particular took the time to walk me through what my options were and how I can track my services in the future. The thing I am most appreciative of the Trail team is the punctuality! My car was done in exactly an hour. Which is fantastic, because it allows for accurate planning. Trail South will definitely be my home location for services! More

Both sales person Jackson and Jay who I dealt with were very helpful and professional. I was told that there was only one Keyfob but i could claim another on warranty. We finalized the purchase and I made very helpful and professional. I was told that there was only one Keyfob but i could claim another on warranty. We finalized the purchase and I made a deposit. While waiting on the paperwork from finance, the person who I assume was their superrvisor came and told me that because I was not financing the purchase, he cannot get me the second keyfob, as he is not making the company any money on the deal. He further explained I can finance the deal and pay it off in 2 or 3 years. He asked if I am getting the money from my Line of credit. I told him we have a contract and that is very unethical. After some discussion between us, I ask to see the manager. He told me the manager was busy and would be available in fifeen minutes. I waited for approximately 25 minutes. At that point Jay cane and told me I will get the second key fob. Thus my rating of 3 Stars. More

Mr. Herman Lee is very nice and professional. He is very patient about my Questions. Great experience. patient about my Questions. Great experience. More

Good deals great place good castmer service Specially with their car service. Respectful 🙏 I'm happy at all with toyota on trail with their car service. Respectful 🙏 I'm happy at all with toyota on trail More

Dealership was very clean, efficient and staff were always friendly, polite and helpful. I would highly recommend this dealership for a new or used vehicle. always friendly, polite and helpful. I would highly recommend this dealership for a new or used vehicle. More

We had a pleasant experience with friendly and professional employees. There was not anything that could have been better professional employees. There was not anything that could have been better More

Great service. On time appointment. Good report on vehicle from Herman. Would recommend this dealership On time appointment. Good report on vehicle from Herman. Would recommend this dealership More

Great service and friendly, helpful staff. Thanks to Sandeep and to Brittany for their help and follow up. Thanks to Sandeep and to Brittany for their help and follow up. More

Friendly and knowledgeable. Would recommend to a friend. Service and sales staff are respectful and polite. Would recommend to a friend. Service and sales staff are respectful and polite. More

We had a wonderful experience at the dealership, gained a lot of knowledge and are very happy with our purchase! lot of knowledge and are very happy with our purchase! More