Toronto Honda

UNORGANIZED & INCONSISTENT DOCUMENTS We made 2 visits to Toronto Honda to purchase a used Civic, both with appointments. Visit 1: The sales rep kept us waiting for 30 minutes, he ran around the deale to Toronto Honda to purchase a used Civic, both with appointments. Visit 1: The sales rep kept us waiting for 30 minutes, he ran around the dealership and kept leaving us to talk to others, saying he'd be "just a minute" (but was longer, he was not organized and not prepared, he texted and answered personal calls. The 3 cars we wanted to see were not ready at the location, so after we saw one, we had to drive to a separate location to see the second one, and the third one was not road worthy ready. We bought one anyway. Since one car window needed tint repair, he talked us into paying for all 4 windows as said it had to be uniform, but neglected to tell us we could just have the tinting removed. He was running all over the dealership like a chicken looking for keys/plates/talking to other people ... always apologizing, but never paying due attention or sitting still to speak with us cohesively. Thankfully, I was able to cancel a work appointment as this went on way longer than expected (around 3.5h). Between Visit 1 & Visit 2: We received emails galore from several different people with different sales documents, and not all of the sales documents looked the same. Also, these people had different sales prices and delivery dates that they were telling us. It seems that different car delivery dates were recorded by different people, even though we had confirmed the date and time before leaving Visit 1. One person made an appointment for delivery, and sent several communications, but we never ended up meeting that person as expected. They were not prompt nor clear in their responses. Visit 2: We went for the delivery appointment (which kept getting pushed later and later in the day, but we went at the last agreed upon time which was 4:30pm - we had been waiting around as initially had an 11:00am appointment, so it ended up being a whole day wasted as we finally left with the car around 7:15pm). The person we were supposed to meet was not available. We were kept waiting 50 minutes, we met with two other people, and finally one person who processed the final paperwork. However, this took significant time, and she also kept leaving to do and check different things. Their DocuSign process did not work well at all. They don't tell you ahead of time about DocuSign, and then they want you to initial and sign in multiple places on a long document by reading it on your cell phone. It is impossible to read it on a cell phone in under 2 hours. They refused to print out a copy, saying this was not possible. The warranty we purchased was different on the final sales document, prices on lines were different (but with a similar total price), and when we asked THREE times to be sure, we were advised that Finance had upgraded our warranty for us, and, that this was CONFIRMED. Ok, so we were happy about this after all the runaround and multiple miscommunications. After Delivery: Now we are getting messages from different parties to sign off on a different warranty. The sales rep had the nerve to say I forgot to sign off on a document. I signed everything they presented to me. The car is fine. The service was poor, chaotic and unorganized. We waited too long at both appointments. There was no central person to make arrangements and communicate with us, so everyone contacted us with different arrangements. No one ever answered their phones when we called - it was always a game of phone tag. I would not go to this dealership again. When I bought my previous Civic at Sisley Honda (now Honda of Thornhill), I had a trade in, so there were even more transactions, but they were organized, they did not mix up prices and dates, they gave us attention promptly at our appointments, and there were no delays. There was no tiny legal documents to sign via cell phone. That was a much better. Good luck locating the ringmaster of Toronto Honda - no one seems to be in charge of the circus. More

Dealership has a scam ring running in it- providing fraudulent safety inspection reports on vehicles that are unsafe to drive. And then when confronted make threats and become get aggressive. Police an fraudulent safety inspection reports on vehicles that are unsafe to drive. And then when confronted make threats and become get aggressive. Police and lawyer had to get involved. More

A service advisor took my car while it was getting fixed and drove it home without my permission 🤯 When i arrived to pick up my car they refused to give me the keys or show me where it was as the advisor and drove it home without my permission 🤯 When i arrived to pick up my car they refused to give me the keys or show me where it was as the advisor was scrambling home to bring it back. Had to call the police. Do not give this dealership any business More

My second purchase from Kuya Roger is this one. I'm always amazed by him. We'll see more deals soon! prompt and trustworthy individual. I'm always amazed by him. We'll see more deals soon! prompt and trustworthy individual. More

Worst car buying experience ever. I bought a 2016 Honda Odyssey from Toronto Honda in March. Days later, I lost my job and tried calling Sales Manager TJ Grewal over 10 times with no I bought a 2016 Honda Odyssey from Toronto Honda in March. Days later, I lost my job and tried calling Sales Manager TJ Grewal over 10 times with no response. At delivery, we waited 2–3 hours and found peeling paint and scratches that were never disclosed. Some was fixed, but not all. The brakes were unsafe — pumping while stopping on the highway. Now the brakes are done, and I’m still having engine issues. Staff like Andrew Andreis and Maria were rude and dismissive. I live in Hamilton and had to travel multiple times with no support or compensation. Absolutely disappointing experience. More

I just booked a used vehicle from this showroom and now i want to cancel it because of the customer service i received from employee i was dealing with a guy and he was really really rude and shouted at me w want to cancel it because of the customer service i received from employee i was dealing with a guy and he was really really rude and shouted at me when i talked with him his behaviour was pathetic he is misguiding me several times i told him i wanna talk to your manager 3 times and he didn't bother and i hope every call is recorded from their side so they should just listen to it and it will proof that i am speaking the truth i payed $1000 to them and ask them to return but nobody respond never go to this place guys if you have dignity and respect.after 3 days of giving this feedback i finally received call from manager and he try to shift all the blame on my side instead of understanding my situation he simply told it is not their fault also i told him to listen to recordings of that particular day i was mistreated by his employee he told me some calls are recorded not all and charge me $1000 for nothing so i request all of you not to go there dont go there and choose some other dealership More

I went to the dealership after finding on CarGurus that they had a car available well within my budget a Subaru 2010 Forester they told me it was running it was fine and no issues but everything else is I they had a car available well within my budget a Subaru 2010 Forester they told me it was running it was fine and no issues but everything else is I understood that have to spending time going out there they take us to a abandoned lot in some backwoods Mall and they show us the Subaru didn't even start the guy tried to use a battery booster didn't start then he takes us back to the dealership you showed up a Toyota which was perfect well within our price range tells us how much it's going to be well during the test drive we come back to the dealership tells me oh the price is gone it was wrong listed wrong it's now $5,000 from 1400 to 5,000 he even try to sell us a box rust bucket and a Honda CRV rust bucket the agent the salesman hasan seaid then he calls me apologizing or I'm sorry I'm sorry blah blah blah still trying to tell me if you can get a battery for trying to sell me that piece of garbage and Subaru well I'm so happy I left I went to the Honda dealership near my area my house the guy who sold me my original Civic gave me the best option traded it in for a beautiful SUV and guess what Hassan no rust they lost my business forever stay away from Toronto Honda on Danforth they are nothing but liars crooked and not organized gamers they lie to you and then they try to rob you if I could I would give Toronto Honda their management and the sales guy Hassan zero Stars and possibly have to go to omvic as well More

Horrible customer service. No regard for ethical business, they are just after your money. If you are working with TJ, Andrew or Brian (the GM) they will scam you! I truly wis No regard for ethical business, they are just after your money. If you are working with TJ, Andrew or Brian (the GM) they will scam you! I truly wish I had looked at the other reviews before walking into this dealership because they all say the same thing. More

Extremely poor communication to the customer with used car purchase. They also have every excuse when you call them. It's not as advertised. This is a Management issues that is making the sales staff car purchase. They also have every excuse when you call them. It's not as advertised. This is a Management issues that is making the sales staff look bad. More

Thanks to sir Roger De Leon and to Honda. Services are great and very accommodating. We had no difficulty in making a deal to have our first family car. Services are great and very accommodating. We had no difficulty in making a deal to have our first family car. More