Tony Graham Toyota

Excellent Service! The service I received from beginning to end. I never felt pressured into buying car. I was given the features and benefits. I would highly recommend The service I received from beginning to end. I never felt pressured into buying car. I was given the features and benefits. I would highly recommend to everyone looking for a car! More

Rude and misleading. In 2015 i bought a brand new Toyota Corolla LE and my mother bought a used 2012 Toyota Corolla from this dealership on the same day. My sister bought In 2015 i bought a brand new Toyota Corolla LE and my mother bought a used 2012 Toyota Corolla from this dealership on the same day. My sister bought 2 brand Toyota Corollas from here back to back. Needless to say, we as a family have been loyal to Tony Graham. However i m so dissapointed in this place now that i traded in my 2015 Corolla for a 2014 VW Jetta at VW Myers in Kanata within 3 days of the rude and dissapointing treatment. Service had been good except one time where an employee made a rasict/sexist remark, but the manager was all ears to our complain, and the employee apologized during our next visit. Another time, an employee under quoted us on the price of a repair, we reached a deal with the service department where we only paid 50% of the real price, although the original quoted price was far less than what we ended up paying. Another time, the service department chastised my partner in front of me for having the winter tire direction wrong, however, after closer inspection, the service department had mounted the tire on the rim the wrong way when i bought the car brand new. No apology was issued by the service department. However the most disappointing service was when at the end of 2018 I got an email from Tony Graham saying i would receive a discount if a purchased another car from them since i have been a loyal customer. When i went in decided to buy a used 2014 Prius V from them. I even paid the deposit, however the problems listed below stopped the sale. 1) The financial advicer at Tony Graham insisted that we buy a $800 theft prevention package that he said was optional but mandatory. Go figure! 2) He also misquoted us on the price of the car, and when we brought it to his attention, he immediately stood up and gestured to us to leave his office like cattle before using his words to tell us to wait in the lobby, so he could check with his supervisor. His supervisor agreed with us. 3) So we told him lets sit in the lobby and get all the details right before returning to his office to start the paper work to avoid being kicked out of his office again and again. At this point, he flat out told us that the deal is off, and he is not going to sell us the car. The supervisor came and told us to come in tomorrow and he will arrange for us to deal with another financial advisor. 4) By the next day, i was so upset with the treatment, that i decided not to go ahead with the deal, so i communicated to the supervisor that im not going ahead with the deal, and i m coming in to get my deposit. When i went in, the salesman gave me a hard time for cancelling the deal, even though his team member, the financial advisor had no problem cancelling the deal on us. 5) Tony Graham was giving me $10 000 for my trade after hard negotiation by me, and VW Myers gave $11 600 for the same car right off the bat. All in all, this is why i m very dissapointed with Tony Graham. I am now the proud and happy owner of VW Jetta TDI with unlimited free car washes as long as i own the car and a lifetime lubricated powertrain parts waranty except wear and tear as long as i do my services on time with them for a slight premium. :) More

Purchase of 2019 Highlander Hybrid This is the 7th vehicle bought from Tony Graham Toyota / Lexus. Have always dealt with Tan Trinh who is very courteous and professional. The entire This is the 7th vehicle bought from Tony Graham Toyota / Lexus. Have always dealt with Tan Trinh who is very courteous and professional. The entire process was seamless from the order stage to the delivery. Luis Martinez handled the final delivery of the vehicle, and was also excellent in answering any questions I had. I would certainly recommend Tony Graham when considering the purchase of a Toyota or Lexus. More

Great job Arthur at Tony Graham helped me to get a great deal. And I really like the service provided by Luis, he explained everything efficiently. I highly r Arthur at Tony Graham helped me to get a great deal. And I really like the service provided by Luis, he explained everything efficiently. I highly recommend to get Toyota from Tony Garah. They provide best service. More

Excellent service Bought a used car for my daughter and dealt with Brandon; he was outstanding from the start to close of sale. Very knowledgeable, answered all of our Bought a used car for my daughter and dealt with Brandon; he was outstanding from the start to close of sale. Very knowledgeable, answered all of our questions and went over every detail with us. I did not expect any less from this dealership; we’ve been customers for over 20 years. Very pleased with my purchase and the service received. Thank you Brandon, it was a pleasure dealing with you. More

Reliable service We needed a new vehicle so we turned to the dealership that we have been going to for the past several years. Always dependable, knowledgeable emplo We needed a new vehicle so we turned to the dealership that we have been going to for the past several years. Always dependable, knowledgeable employees and friendly environment. Thank you all for making our experience pleasant once again.. More

Too busy Other than Ian, the customer service is meh...too busy, too big, no real personal service, lines ups, waiting, waiting for shuttle, put on hold, still Other than Ian, the customer service is meh...too busy, too big, no real personal service, lines ups, waiting, waiting for shuttle, put on hold, still more waiting, tried calling to see if truck was ready and too busy no answer, had to find a ride home instead, still don’t have my truck. This is why I only go for recalls and stay with my small town mechanic! More

Excellent Service as Usual! We recently had our wonderful 2015 Scion XB serviced along with a recall done and as usual the service team exceeded my expectations. From making the We recently had our wonderful 2015 Scion XB serviced along with a recall done and as usual the service team exceeded my expectations. From making the appointment over the phone, to the drop off and then pick up the next day, everything was perfect. Now we have a safe secure car and can drive it worry free until we see their service team again this coming fall. Trust us when we say, “When you come to this dealership for any reason you get the red carpet treatment!” Simple as that! We tell everyone we know to buy and service here. Tony Graham Toyota please keep up with the good work! Thanks again and see you this fall. Cheers!! From your Scion XB Lover Bill! :) More

Purchase of a new car I have been dealing with this dealership for over 12 years and have always had great, efficient service. Friendly and helpful staff at all levels. I have been dealing with this dealership for over 12 years and have always had great, efficient service. Friendly and helpful staff at all levels. More

Exceptional car buying experience!!The best I have ever had. I recently had the pleasure of purchasing a vehicle from Tony Graham Toyota. My first Toyota. My "dream team" consisted of Pedro, Chris, Alex and Lui I recently had the pleasure of purchasing a vehicle from Tony Graham Toyota. My first Toyota. My "dream team" consisted of Pedro, Chris, Alex and Luis. Each and everyone of these gentlemen went above and beyond to ensure I would be thrilled with my purchase. It's been several weeks now and I am beyond pleased with my new vehicle and my purchase experience at Tony Graham. Many thanks to each of you. More