Tony Graham Toyota

We had the best service ever. We dealt with Luis Martinez and he was so helpful. We truly received the red carpet treatment with a big red bow. We were so looking forward to our n We dealt with Luis Martinez and he was so helpful. We truly received the red carpet treatment with a big red bow. We were so looking forward to our new RAV4 and Luis made the experience wonderful. This is the 2nd RAV4 we bought at Tony Graham and we have been most happy with the quality and their service. More

The poorest service ever. For expressing I waited for 2 hours yesterday and left without service. Came after an appointment for lube today and the job is still not done. Will For expressing I waited for 2 hours yesterday and left without service. Came after an appointment for lube today and the job is still not done. Will never come here ever.again. period. More

Luis thank you; I get the red-carpet treatment with red bow. You personally went to get me from home.it is a life experience to remember. bow. You personally went to get me from home.it is a life experience to remember. More

Mahdi was awesome from begginning to end when we purchased our new Rav 4. he went above and beyond to get us the car we wanted and explained all the details of the sale as well as the demo on how t purchased our new Rav 4. he went above and beyond to get us the car we wanted and explained all the details of the sale as well as the demo on how to operate the vehicle. Thank you so much for all your help Mahdi :) Arlette and Tom More

We purchased a used 2017 Toyota RAV4 we were greeted by Mousa which he turned out to be the best young salesman I ever meet, polite and professional he made my wife and I feel important so thank you Mousa Mousa which he turned out to be the best young salesman I ever meet, polite and professional he made my wife and I feel important so thank you Mousa and to the Tony Graham team. More

I had a very disappointing first time used car buying experience dealing with Luis Martinez. After a test drive and discussing financing, the payments were going to be reasonable and so I made a deposit experience dealing with Luis Martinez. After a test drive and discussing financing, the payments were going to be reasonable and so I made a deposit on the car. He called me the next morning to say that he had forgotten to include 88% of the tax in the agreement of sale. I returned that evening to go over the new numbers, during which he tried to upsell me on product and refused to remove walk-away protection despite my deposit being more than half the value of the car. The longer the process went on, the more he lost my trust. The final straw was that the dealership provided no alternative to financing with Toyota Canada and they would not entertain even the slightest negotiation on the price, even after this whole ordeal. It is now 3 weeks later and I am still not sure if Luis was trying to take advantage of me or simply doesn't know what he is doing. Either way, I strongly recommend you avoid this dealership and especially this salesman. (It is worth noting however that the Used Car Sales Manager did a good job following up with me afterwards to hear my concerns) More

I was looking for a car and Luis Martinez give me his service in Spanish which is really helpful for people who don't speak English, he is a really knowledge person, he make me feel like a friend. service in Spanish which is really helpful for people who don't speak English, he is a really knowledge person, he make me feel like a friend. More

I am very satisfied with the service of Luis Martinez. I highly recommend him. He is a very knowledgeable and professional person. I highly recommend him. He is a very knowledgeable and professional person. More

We recently had a great buying experience working with Rick Hyman. He patiently guided us through the options available. When we decided on the car we wanted, he along with Parvir, took care of the nece Rick Hyman. He patiently guided us through the options available. When we decided on the car we wanted, he along with Parvir, took care of the necessary administrative matters efficiently in order to meet our timeline. More

Toyota lost yet another repeat customer today and over what I thought would be an easy solution. It all started with a recall of all things but that wasn’t the issue, it was the lack of customer service. what I thought would be an easy solution. It all started with a recall of all things but that wasn’t the issue, it was the lack of customer service. I’ve been reading other posts on here and wish I had before buying my Tundra because I probably would have decided not to. It’s not like the Tundra is cheaper or more fuel efficient than any other truck in its class.  So if you ever try to log a complaint with Toyota Canada all that you will hear is that all dealers are independent over and over again, it has to be a line they are told to say. All I wanted was not to be forced to go to one particular dealership to complete a recall but that wasn’t something they could deal with. I’m not sure if Toyota realizes that the customer support agents are the face of the company and if they don’t care at all if a customer stays with Toyota or not then this company has problems. The agent let me know that he could not make calls out or contact dealerships in any way. He also let me know that he had no way of contacting any higher management. I had to ask then where my complaint would go if he had no way of communicating with anyone else? It was pretty clear that the dealership being independent would never see it, so why have a complaint line that has nothing to do with the business you are taking complaints on, I know so you can just trash them after the call and move on. I wrote out the entire ordeal below but I realize not many people will read that far or look at it as I do when reading reviews (with a grain of salt), which I now realize lets companies continue to provide less and less customer service. I’ll try and keep this as short as possible as this started back in Jan 2022 and has yet to be resolved. To start I received a recall notice from Toyota for my block heater and made an appointment. I got to the dealership and they said the recall is only to remove the block heater and not replace it, I could however sign a waiver to keep it installed at my own risk. I found this confusing as I paid extra for mine during the purchase, so I started asking questions and that’s when they decided to look up my model and found out it was one that is actually being replaced. This was the first sign that I probably should have gone elsewhere but I thought not a big deal everyone makes mistakes. So they let me know they could only remove the heater that day as Toyota doesn’t have the replacement parts right now and that they would contact me when they do. I waited till June and I received another recall notice, so I decided to call the dealership, they first started talking about the removal and not replacing again, so I had to explain everything once more and then they came to the same conclusion again and let me know that they now have the parts. So I booked an appointment, they called and texted the day before to remind me about the appointment. The next day I dropped my truck off at 11am and said I would be back to pick it up at6pm that night. I went back that night to find out that they had done nothing and my truck just sat there all day, as they said the parts weren’t there. At this point I had driven there twice and had someone else drive there twice as well for no reason. With the price of gas and the time wasted, a simple phone call letting me know before I arrived back would have alleviated the entire problem, but they hadn’t bothered. I was done with the mistreatment by this dealership so I wanted to have the block heater installed by a different dealer. This is where Toyota really let me down, apparently since the original dealer ordered in my part I have to go back to them and the second dealership cancelled my appointment. So no matter how they treated me with a lack of respect and even the decency of a phone call. I must go back. I tried to have Toyota Canada contact them to have the part shipped from one to the other or to send another part from the warehouse but they said they were unable and more like unwilling to do so. The agent kept saying he gave me options, which was for me to call the dealership to have the part sent over to the other dealer. I said you know that is just going to be a fight and they will try and charge me for something in order to do so. I will end up trying to do this and maybe I won’t end up arguing with them and wasting more time but so far the way Toyota treats its customers I highly doubt it.  I should mention that the second dealership tried to defend the first blaming COVID etc before even knowing any of the details, which only further shows that the customer is never right in the eyes of these independent and consequence free dealerships. More