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Tony Graham Toyota

Ottawa, ON

4.5
273 Reviews

1855 Merivale Rd

Ottawa, ON

K2G 1E3

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273 Reviews of Tony Graham Toyota

February 26, 2018

Thank you Tony Graham We get a new Prius from Tony Graham today. Mr. Luis Martinez, delivery specialist, explained to us very clear about functions of the car. We have boug More

by baohong yao
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Martinez, Luis
Apr 18, 2018 -

Tony Graham Toyota responded

Hi, Thank you for taking your time to write us a review. We are glad you had a great experience at the showroom, hope you are enjoying your Toyota. I will pass on your compliments to Luis. AJ Ibrahim Sales Manager 613-225-1212 ext #739

February 22, 2018

Satisfaction I had great experience from the minute I entered the dealership by meeting Arthur and his sales manager demitric who sold me the car, until I left wit More

by Fadi124
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joy
Apr 18, 2018 -

Tony Graham Toyota responded

Hi Fadi, Thank you for taking your time to write us a review. We are glad you had a great experience at the showroom, hope you are enjoying your Toyota AJ Ibrahim Sales Manager 613-225-1212 ext #739

February 21, 2018

First time Toyota customer First time buyers. Great service from Tom , Jay, AJ and Luis ! Great pricing, beautiful facilities anf very relaxed atmosphere. The sales team is know More

by Lilly
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom, Jay, A.J., Luis
Apr 18, 2018 -

Tony Graham Toyota responded

Hi Lily, Thank you for taking your time to write us a review. We are glad you had a great experience at the showroom. AJ Ibrahim Sales Manager 613-225-1212 ext #739

February 07, 2018

Tony Graham used to offer great customer service I will not be going back for my next Toyota. Pay careful attention to your contract. Check and make sure all features purchased are included before yo More

by Toyotapickupman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Cody, Sutcliffe, James hum, Chris mcfarlane
Feb 08, 2018 -

Tony Graham Toyota responded

Hello, I have read your review and I appreciate your feedback. It sounds like we did not deliver what was promised and, most importantly, missed rustproofing application (this is NOT normal practice). I can not review your file due to lack of information, nor can I check our records of undercoating warranty submissions to confirm that the proper product was purchased. Please contact me directly as soon as possible to fix this issue and we will apply undercoating product on your vehicle free of charge after validation. Thank you, Dmitri Senkov, General Sales Manager Tel: 613-225-1212 ext. 711

Feb 16, 2018 -

Toyotapickupman responded

I would like to add that this issue was quickly resolved by Dmitri Senkov. My Tacoma was brought in 6 days later, washed like shiny new and received full undercoating exactly to my specifications. I also had the luxury of driving a trd off road 4runner for the day. When I returned the next morning to pick up my Tacoma I fell in love with it again. I was asked to look it over and make sure I was completely satisfied with the work before leaving. They did a great job. You know what I will be going back to Tony Graham for my next Toyota and many more to add to my fleet. Thank you Mary Jackson and Dmitri Senkov.

January 31, 2018

Great service, great vehicle. Very friendly and knowledgeable staff. Transparent buying process with no hidden surprises. Purchase and pick up was seamless. Dealership is well la More

by Drumlin_Hill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tan Vo, Dmitri Senkov
Feb 01, 2018 -

Tony Graham Toyota responded

Hello, Thank you for your review!

January 24, 2018

Friendly personnel, very professional, honnest I had a mechanical problem with my new highlander. It was during holidays personnel was very efficient and professional to provide an alternative tran More

by Emile
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Guelli and Curtis Munro
Jan 24, 2018 -

Tony Graham Toyota responded

Hi Emile, Thank you for your review!

December 05, 2017

2018 Toyota Corolla SE purchase Was looking for a car for two weeks and ended up with visiting last showroom and I.E. Tony Graham. Met Nicole Nixon, She is a very organized person. T More

by droid.rr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nicole Nixon
Dec 06, 2017 -

Tony Graham Toyota responded

Hello, Thank you for your review!

November 24, 2017

2018 Toyota Camry purchase Was well received, got a great deal on my car. Knowledgeable staff, would definitely recommend. I got more than I expected when I picked up my car and More

by Kev1427
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Moustosos
Nov 24, 2017 -

Tony Graham Toyota responded

Hello, Thank you for your review!

November 24, 2017

booking a service appointment Attempting to make an appointment for a windshield repair/replacement I waited on the phone for over 30 minutes (I gave up at 32 minutes.) and was pas More

by Visitor needing service in Ottawa
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
At least four different employees.
Nov 27, 2017 -

Tony Graham Toyota responded

Hello, I am sorry to hear about this. Unfortunately, even with extra staff hired to handle the large volume of calls, it is our busiest time of the year. We do answer our messages, and we would've gotten back to you if a message was left. If you still need the windshield replaced, please call back, and if there is no answer, PLEASE leave a message and we will get back to you as soon as we can. Thank you for your understanding. Sam Gueli, Service Manager

November 21, 2017

Great service from the sales department Toyota makes it easy to purchase, and do business with. I dealt with the sale professional Rick Hyman and on both occasion, he was professional, very More

by Yarna
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rick, Hyman
Nov 21, 2017 -

Tony Graham Toyota responded

Hi Yarna, Thank you for your review!

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