Tony Graham Kanata Toyota

Its the most honest review you can ever get, these guys are rookies and just grab your money They screwed it up my vehicle in service , their diagnostic is so poor to trace the problem , if you have ecp t are rookies and just grab your money They screwed it up my vehicle in service , their diagnostic is so poor to trace the problem , if you have ecp they will make sure they get maximum advantage from toyota to get spare parts as a dealer and keep you unaware with the real problem, I will never recommend them to anyone More

Sold a vehicle I was trying to finance out from under me. 0 mention of a hold or deposit until AFTER they sold it to someone else. They took 1 discriminating look at my credit and sold it to someone else. Ge 0 mention of a hold or deposit until AFTER they sold it to someone else. They took 1 discriminating look at my credit and sold it to someone else. Getting 100k from a bank takes days. Selling assets or liquidating equity also takes time. Most people dont ok to cosign 100k without at least thinking it through. Don't waste your time here you won't get treated properly. Be warned. stay away! More

My fiancé bought a brand new 2019 RAV4 XLE from Kanata Toyota in Fall 2018 and has foolishly serviced it repeatedly at Kanata Toyota. When he bought it in the fall of 2018, they couldn’t facilitate snow t Toyota in Fall 2018 and has foolishly serviced it repeatedly at Kanata Toyota. When he bought it in the fall of 2018, they couldn’t facilitate snow tires on rims for months into the season. So with their direction we went to a 3rd party store for winter tires and steel rims. With these rims we received different lug nuts to accommodate the “Steelies”. So, in turn we have two sets of rims, and two sets of lug nuts and 2 lug nut keys for the locking nuts. In Spring 2019, Fall 2019, spring 2020, Fall 2020, Spring 2021, and now Fall 2021 Kanata Toyota has swapped tires for my fiancé because I’m never home to do it myself and we make it coincide with the regularly scheduled maintenance schedule. Last time his RAV4 went in they charged him $200 to “clean his brakes”. He never called me and OK’d the work based off fear mongering. His vehicle went in today with approximately 50,00kms, the “brake cleaning” occurred around 36,000 I believe. Funny thing is brakes work on friction, so with working brakes (which I would hope a 2019 vehicle worth over $40,000 would have under warranty still) the brakes stay clean, if you let it sit for months in rain they may form surface rust on the rotors that wear off with brake application. Be that as it may, I educated my fiancé and we moved on. Today he went in for his “A1” tier service and had his tires swapped YET AGAIN, and today the service advisor called to say they can’t install his winter tires with the included lug nuts we provided BACK to the dealership in the bag they gave us in the spring because “they’re the wrong ones”. I live in a black and white world, so either A) the dealership was too inept to spot this life endangering mishap for almost 3 years Or B) they saw an opportunity to take advantage of someone who’s brilliant and intelligent and entrusting of automotive professionals. Hint: ILL BET ON B!!!! Their persistent immoral fear tactics leave holes of doubt based off previous work performed, do you mean to tell me the half dozen sets of hands never noticed that the lug nuts that are the proper size and thread are mysteriously improper and are you saying you put my life at risk, and my fiancé’s life and all of our passengers at risk of going down the highway and losing a tire and potentially killing someone? Highly unlikely… I can’t wait to trade the vehicle in at any dealer that isn’t in the Tony Graham group of dealerships. The only superb experience we have had is with our salesman Donnie who no longer works at that location, I wonder why…… “opportunities elsewhere” is a professional way of saying he had a conscience. More

Well I called for a price for a spare key for my wife’s 2012 Rav 4, asking for nursing discount & was given 10% off parts only with full labour charge, was given 3 prices by 3 different people, 35 for key 2012 Rav 4, asking for nursing discount & was given 10% off parts only with full labour charge, was given 3 prices by 3 different people, 35 for key 60 programming yesterday then price went to 55 + 70 & then finally 39.99+ 70 , very disappointing & it took 3 hours to get a call back price today, when they advertise same day service, how can this be, my nursing wife is stressed to the max & we get this type of response from a supposedly great dealer, don’t think we’ll call back or recommend, we mentioned our daughter bought a Rav from them & I bought a Corolla for my mom a few years ago from there baseline location, guess they don’t have compassion pricing or for repeat customers , it’s not that it’s a high price just confused the way it changes, we called a mobile place & they will come to the house for 80 total, of course the dealer replied that aftermarket may not work, if it doesn’t we don’t pay & the guy was professional & guaranteed his work. More

I wish this could be a higher rating, because the actual service work seems well done. My issue is with front line service staff. This isn’t the first time I’ve sat waiting for extended periods of time, a service work seems well done. My issue is with front line service staff. This isn’t the first time I’ve sat waiting for extended periods of time, awaiting the vehicle service to be completed. Today was no different. The first issue was that when I arrived at the dealership for regular service, I was told that I had requested to leave the vehicle for the day when I made the appointment. That was incorrect. I specifically told the service department person over the phone that I would be waiting, as I always do. Of course because this was incorrectly identified, I was then placed “at the back of the line”, behind anyone who had made appointments after me, but were correctly identified as waiting for their vehicle. But this next issue has happened to me now, multiple times. At a certain point today, I realized I could see my vehicle out in the “completed” zone of the parking lot. I can’t say how long it had been out there. I waited another 5 minutes to see if anyone was coming with the final paper work - then 10 minutes. At 15 minutes, I walked back into the service desk area to see 5 or 6 “workers” standing around. One I believe, was legitimately on the phone with a customer, while two or three others engaged in conversation, and another was looking down at his phone, bored. One lad asked me how he could help. When I explained the situation, his very first reaction was to look over at the person on the phone who had several work orders in front of him, and lifted my paperwork and proceeded to complete it. No apology; no explanation - just give us your money. Why does it take multiple people to hold up the service area while one person does all the work? This establishment is not the only game in town. I wonder if they care... More