Thornhill Hyundai

Not Useful, Do NOT use this Dealership Bought a 2013 Veloster from Thornhill Hyundai, get it serviced at Richmond Hill Hyundai, because the car was purchased from Thornhill and I bought ext Bought a 2013 Veloster from Thornhill Hyundai, get it serviced at Richmond Hill Hyundai, because the car was purchased from Thornhill and I bought extended warranty for the windshield and body of the car, any fixes to the windshield and body have to go through Thornhill. I have had the car for 4 years, I have not once put a claim on the extended warranty. A rock hit my windshield and to get it replaced I called Thornhill Hyundai and spoke with Eric Kim and was immediately told, before giving any specifics on the windshield, that my warranty does not cover the windshield being fixed and was questions as to why I think it does. It was only when I gave THEM the specifics of my warranty and told them this is something I purchased when purchasing the vehicle through THEM that he then asked for images of the windshield to be sent for assessment. The guy was basically calling me a liar before I gave him the information he should have already had. Horrible treatment of a customer trying to get vehicle service through a warranty. I wont do any service with Thornhill again. Richmond Hill Hyundai is miles ahead of this place in customer service. More

Horrible Back up and Dishonest Services unfortunately I didn't have the chance to try other dealership's service departments so far but doubt that it could be any worst! You end up paying l unfortunately I didn't have the chance to try other dealership's service departments so far but doubt that it could be any worst! You end up paying lots of money before you get the chance to get your car out. I have been offered services that was optional and mentioned to be unnecessary at that point ( related to brakes!) and rejected them. I have notice that brake fluid got much lower than what it was just an hour before taking the car for service. Long story short, they are there to ruin your car to gain coins! AVOID AVOID AVOID More

Poor service from service dept I bought 2013 Tucson and few month later I recommended my sister and she bought one. The previous management seems better. I paid $3000/- plus for ext I bought 2013 Tucson and few month later I recommended my sister and she bought one. The previous management seems better. I paid $3000/- plus for extra coverage. So far, everything I go there to fix something, they say it's not covered. Besides, I was told that I need to replace all my tires. I tried to call them several times and even left voice messages. No one responded back and every time I call them, the receptionist would connect me to service and phone kept ringing. Horrible service and wouldn't recommend them to anyone else now. More

Not honest with their used inventory I saw a vehicle on their inventory and called to make sure it was still available. I was interested seeing a few. When I got to the dealer!worship al I saw a vehicle on their inventory and called to make sure it was still available. I was interested seeing a few. When I got to the dealer!worship all of a sudden three were sold and the other one was at another dealership. Weeks later I saw another vehicle I liked, again I called in and was told it was there. When I had the salesperson name and told him I would be there within half an hour, a minute later he e mails me saying the vehicle just sold. But that there was another one but more expensive. I think their used inventory is false and used to lure people into their dealership. I just checked and all the ones I was told were sold are still there. Go figure! I think they are being totally dishonest. More