Thornhill Hyundai

To everyone who buys, services, or interacts with Hyundai Thornhill, I want to share my recent experience with this dealership. I encountered a serious issue with my car—the engine seized. After researchi Thornhill, I want to share my recent experience with this dealership. I encountered a serious issue with my car—the engine seized. After researching online, I discovered that my situation fell under a recall. Based on this information, I visited Hyundai Thornhill’s service center and explained the issue. The employee I spoke with, Wilson Chan, confirmed that my case qualified for the recall. However, he stated that their specialists needed to conduct a diagnostic inspection to verify the problem, despite the fact that my own mechanic had already diagnosed a seized engine. Wilson informed me that the diagnostic service would cost $550 (including tax). I agreed and scheduled an appointment for March 4. I brought my vehicle in that day, paid the fee, and left my car for inspection. After about 20 days, Wilson contacted me and informed me that Hyundai Canada had denied the recall claim solely because my vehicle was over 10 years old. This means the diagnostic fee of $550 and the $150 I paid for towing to Hyundai Thornhill were completely wasted. Wilson and the dealership knowingly misled me. They were fully aware that my vehicle was ineligible for the recall but still insisted on the diagnostic, leading me to spend money for nothing. They deliberately took my money while knowing the outcome in advance. When I requested a full refund, they initially refused. Only after I mentioned that I would leave reviews on social media and Google did they suddenly agree to refund two-thirds of the amount ($360). However, I paid the full $550 for the diagnostics, plus $150 for towing. Who will compensate me for those costs? Why should I bear the financial burden for their mistake? I want to warn everyone dealing with this dealership—they engage in dishonest practices and will take your money only to later inform you that your claim is denied. Be cautious and make your own conclusions. I suspect—but cannot say with absolute certainty—that this dealership employs dishonest individuals like Wilson Chan, who deceive customers into paying money and then deny the service. More

Beware of this dealership! ! They gave me a defective car on lease, it doesn’t start for 6 months already and I’m still paying for lease and I have no car to drive!! The owner s ! They gave me a defective car on lease, it doesn’t start for 6 months already and I’m still paying for lease and I have no car to drive!! The owner said that one of the managers will call me and nobody is calling!! The worst service and the worst experience ever!! Liat More

Superb satisfaction! Great service! Thank you very much. I whole heartedly appreciate it! Will recommend! Great service! Thank you very much. I whole heartedly appreciate it! Will recommend! More

Very satisfied with the excellent service done to my car. I will absolutely recommend this location.Thank you and keep up the good work! I will absolutely recommend this location.Thank you and keep up the good work! More

Dissatisfied and disadvantaged after trusting this dealership to resolve an issue with my car. Safe to say I’ve lost a day of pay after leaving my car for 24 hrs with them. And now I’ll have to make t dealership to resolve an issue with my car. Safe to say I’ve lost a day of pay after leaving my car for 24 hrs with them. And now I’ll have to make time to take it back and have the same issue looked at my expense and time .. More

Recently I visited Thornhill Hyundai and I met the most amazing service advisor Chikoo came over to let me know that he would be assisting me. After that moment CUSTOMER SERVICE was at its finest level of amazing service advisor Chikoo came over to let me know that he would be assisting me. After that moment CUSTOMER SERVICE was at its finest level of excellence. My car has an engine light ON and it was costly to fix it. But he tried with Hyundai and approved major expenses pay off by Hyundai. Thanks to Chikoo what could have been a stressful situation turned into a smooth and hassle-free experience. I am incredibly grateful for his help. Thanks to Thornhill Hyundai (Chikoo Mohan) More

I recently had my Hyundai Tucson 2024 serviced with Wilson, and I couldn't be more satisfied. He is incredibly professional, kind, and respectful. He paid great attention to every detail, ensuring my c Wilson, and I couldn't be more satisfied. He is incredibly professional, kind, and respectful. He paid great attention to every detail, ensuring my car received the best care. His dedication and expertise made the entire process smooth and stress-free. Highly recommend his service! More

Excellent Service by Service department, Thank you Wilson. Happy to return and give you my business. Wilson. Happy to return and give you my business. More

Excellent and very quick Service and especially Service Advisor Mr. Chikku Mohan is very cooperative person and help me a lot. He is very nice and a gem for Hyundai. Very very professional and humble young Advisor Mr. Chikku Mohan is very cooperative person and help me a lot. He is very nice and a gem for Hyundai. Very very professional and humble young man - Mr. Chikku Mohan.. More

Hassan Mohamed was a real professional in looking after my service problems so I must recommend him & his company a five star service.\ my service problems so I must recommend him & his company a five star service.\ More