Thorncrest Ford

I purchased a vehicle from a dealership and traded in my previous car as part of the transaction. The agreed-upon deal was a total price of $56,000 (taxes included). The dealership would pay $23,000, which previous car as part of the transaction. The agreed-upon deal was a total price of $56,000 (taxes included). The dealership would pay $23,000, which would be used to pay the 3-year lease upfront. The remaining balance on the car at the end of the term would be $33,000, taxes in. When signing the contract, the financial manager informed me that due to tax regulations, the portion related to the residual value could not be paid upfront, so they would issue me a check for approximately $4,400. I agreed and proceeded with the deal based on that understanding. On the day of delivery, I arrived at the dealership around 3 PM to pick up the vehicle. At that time, the salesperson told me the check wasn’t ready yet and asked me to come back the next day or Friday. Based on that, I accepted delivery of the vehicle. However, approximately one hour later, around 4 PM, the same salesperson called to inform me that there would be no check issued at all. This would effectively change the agreed price to $60,500 instead of $56,000. I immediately returned to the dealership to address the situation and stayed until closing, but no one provided a resolution. I expressed that I wanted to return the new vehicle and get my old one back until the matter was settled, but one of the managers refused to return my trade-in vehicle. More

Deep Disappointment with Ongoing Service Issues and Inappropriate Accusations Dear Thorncrestford.ca I am writing to express my deep disappointment and frustration with the ongoing service exper Inappropriate Accusations Dear Thorncrestford.ca I am writing to express my deep disappointment and frustration with the ongoing service experience I’ve had with my vehicle at your dealership. Despite multiple appointments and assurances, the issues with my vehicle—particularly those clearly visible within the dashboard—remain unresolved. What’s even more upsetting is the implication made by your team that I am somehow causing this damage myself due to personal dissatisfaction with the vehicle. This accusation is not only false, but completely unprofessional and offensive. I have brought my vehicle to your service center in good faith, expecting it to be repaired—not to be blamed for defects that clearly originate from within the vehicle itself. After numerous visits, I have seen no real progress or accountability. This has not only been a waste of time and resources, but it has also completely undermined my trust in the Ford brand and your service center. I urge you to take this matter seriously and have someone with proper authority and technical knowledge review the situation thoroughly. I expect to be treated with respect and for the actual vehicle issues to be addressed without further deflection. Name :Panagiotis katsavochristos Tel : 647 -5129918 More

Salesman was great. finance manager excellent Accounting that a different ball game a week's (due the manager being on holiday) cost me an extra 600.00 in fees on my o finance manager excellent Accounting that a different ball game a week's (due the manager being on holiday) cost me an extra 600.00 in fees on my old loan, some of it was the dealers fault andthe rest was not knowing what to do in a postal strike still waiting to hear if they help More

Tanya is an exceptional Service Advisor. She is courteous, professional and very honest and never tries to upsell my service needs. She is the main reason I have been going to Thorncrest For She is courteous, professional and very honest and never tries to upsell my service needs. She is the main reason I have been going to Thorncrest Ford for all my service needs for the past 9 years. More

Bryan Fines was a pleasure to deal with. Thank you for reaching out to get a few problems sorted out after the sale. If Geopo would have delivered my truck as agreed upon this would have be Thank you for reaching out to get a few problems sorted out after the sale. If Geopo would have delivered my truck as agreed upon this would have been 5 stars. Thank you Bryan. Still waiting for our T shirts Geopo. More

After bringing my SUV in for a repair on the air conditioner area. I was greet by Tanya with good morning. indicated my problem she registered on the compute. and indicated the whom was to work on conditioner area. I was greet by Tanya with good morning. indicated my problem she registered on the compute. and indicated the whom was to work on it.. Stan the manager came and told me the good news and bad news. Once I made decision of leaving the vehicle with them and shuttle was proved quickly. I ride home was interesting one with Steve. I highly recommend the excellent service that they provide. Diane More

just bought a fusion ,awesome sales man Jopoe made everything go so smooth and shout out to bryne fines in financing for gettin er done quick thanks guys everything go so smooth and shout out to bryne fines in financing for gettin er done quick thanks guys More

John has been great helping me get into a 23 Explorer ST. He took the time to go through everything and Thorncrest helped me out of a problem that could have been a lot worse. I would recommend Thorncres He took the time to go through everything and Thorncrest helped me out of a problem that could have been a lot worse. I would recommend Thorncrest to anyone who is looking for a Ford product - go see John. Service Center wise, Tony the Manager is wonderful and has always taken care of my vehicles and has gone over and beyond what I could have ever asked for. Nothing but great things to say about the Thorncrest gents! More

Barbara rudzki is is a nice person,she always help me about my dream car so thank you so much for being ther at all time about my dream car so thank you so much for being ther at all time More

Brought my f150 in for sunroof repair, was told the guides covered under the TSB were the problem, thornecrest claimed to fix that part but yet was still unable to use the sunroof due to further damage guides covered under the TSB were the problem, thornecrest claimed to fix that part but yet was still unable to use the sunroof due to further damage. Brought it to my original purchasing dealer and they said they replaced the same exact part and now it works perfectly… thornecrest didn’t know I had warranty but my original dealer ship did.. funny how that works out when the thornecrest claims I need to pay $3000 for a full repair of my sunroof. P.S wrote very similar review on google and it’s funny how all of a sudden their staff tries to reach out afterwards rather when my truck is at the dealership and it’s impossible to reach anybody over the phone. Overall terribly ran dealership compared to erinwood ford, More