Thorncrest Ford

January 23/26 This is an event that started of great,summer 2025 time to order a new F350 and out of my norm chose Thorncrest for once,close to home and they've been around for at least 50 years great,summer 2025 time to order a new F350 and out of my norm chose Thorncrest for once,close to home and they've been around for at least 50 years,normally l stay with my salesman at Summit for years and for fun l would like to see what they are all about. I walked in and meet Jim Zenetos, for me , the face of Thorncrest, sat down and built my truck,90k no questions went unanswered, no "l will get back to you", he's been there 40 years and knows his xxxx. I've had some 20plus trucks so the process is not new to me, as most know you get home and remember something you wanted on the truck or take something away, normal prices changed and Jim immediately corrected the quote, we are all on the same page, ordered it and arrived early and was ready for pick-up on September 30. This is when l went l from Jim's office to the rest of Thorncrests people, signing papers with other departments (normal) then comes lease manager Bryan man, right off the I'm questioning an additional charge of $375.00 for a yellow safety inspection sticker on a new 2026 new truck,he couldn't answer and was saying different things, l have never paid for a yellow sticker on a new truck but they will look into it. Then bill of sale was wrong, changed ,lease agreement printed incorrectly,different people are getting involved and I'm going on a 6 hours when should have taken 1 hour, Jim Zenetos being the nice guy he is is coming in and apologizing , and I'm thinking incompetence of Thorncrest Ford,I,m not the first sale ever. Now this is just the beginning and I'm going to try and summarize . By Oct 7 got a call Bill Of Sale (BOS) was incorrect, need to Docusign again,, done No correction on lease, nothing matches Up until mid Dec 19 I have had approx. 5-6 BOS changes No Lease agreement to match BOS Not finished November 19/25 Ford Credit sends overdue payment on old F450 Not finished November 19/25 Ford Credit sends overdue on new F350 non payment. Ford Credit reports default payment to credit bureau (confirmed my score drops by 140) Nov 19 informed by Ford Credit (month and a half Thorncrest had not paid off F450) Informed Thorncrest about everything that's happening.. Nov 25/25 letter from Ford Credit asking for proof of insurance, I'm Like W.T.F. I'm alling Ford Credit and they are telling me Thorncrest should have resolved it on day of pick-up. I decided to escalate to the G.M. Christpher Lina Dec1-2,he was very quick at responding but nothing more was accomplished then was before. Dec 5 went in to receive the last change to BOS. Jan 20/26 Ford Credit sent another letter for a copy of insurance that Throncrest should have sent on Sept 30/25 prior to the releasing of the new truck. In summary, almost 4 months passed,5-6 bills of sale, no lease agreement,unexplained unrefunded charges ($375) Ford credit rating ruined. My personal credit rating has dropped from 875 to 735. Thorncrest Ford sells thousands of vehicles so I can't be the only person this has happened to, Thorncrest was incompetent in my transaction so Just beware, read other reviews. Final note was when presenting to the G.M. Christoper Lina of said documentation and follow up emails,I felt that l should have been compensated in some form or another for gross neglect and incompetence for lack of checks and balances between departments. For this lack of customer satisfaction ,I feel that as a customer you should have used better discretion in your final decision on not to reimburse. If one person reads this then Maybe the Dilawri Group might take notice. I leave you a note, if you still are willing to support Thorncrest Ford at Least pay respect Jim Zenetos , you will leave knowing you got a fair and honest salesperson, as for the rest.... Beware,check,check,and double check, I'm worn out from this ordeal but it's a lot easier to lose a customer then to gain a new one. More

I purchased a vehicle from a dealership and traded in my previous car as part of the transaction. The agreed-upon deal was a total price of $56,000 (taxes included). The dealership would pay $23,000, which previous car as part of the transaction. The agreed-upon deal was a total price of $56,000 (taxes included). The dealership would pay $23,000, which would be used to pay the 3-year lease upfront. The remaining balance on the car at the end of the term would be $33,000, taxes in. When signing the contract, the financial manager informed me that due to tax regulations, the portion related to the residual value could not be paid upfront, so they would issue me a check for approximately $4,400. I agreed and proceeded with the deal based on that understanding. On the day of delivery, I arrived at the dealership around 3 PM to pick up the vehicle. At that time, the salesperson told me the check wasn’t ready yet and asked me to come back the next day or Friday. Based on that, I accepted delivery of the vehicle. However, approximately one hour later, around 4 PM, the same salesperson called to inform me that there would be no check issued at all. This would effectively change the agreed price to $60,500 instead of $56,000. I immediately returned to the dealership to address the situation and stayed until closing, but no one provided a resolution. I expressed that I wanted to return the new vehicle and get my old one back until the matter was settled, but one of the managers refused to return my trade-in vehicle. More

Salesman was great. finance manager excellent Accounting that a different ball game a week's (due the manager being on holiday) cost me an extra 600.00 in fees on my o finance manager excellent Accounting that a different ball game a week's (due the manager being on holiday) cost me an extra 600.00 in fees on my old loan, some of it was the dealers fault andthe rest was not knowing what to do in a postal strike still waiting to hear if they help More

Tanya is an exceptional Service Advisor. She is courteous, professional and very honest and never tries to upsell my service needs. She is the main reason I have been going to Thorncrest For She is courteous, professional and very honest and never tries to upsell my service needs. She is the main reason I have been going to Thorncrest Ford for all my service needs for the past 9 years. More

Bryan Fines was a pleasure to deal with. Thank you for reaching out to get a few problems sorted out after the sale. If Geopo would have delivered my truck as agreed upon this would have be Thank you for reaching out to get a few problems sorted out after the sale. If Geopo would have delivered my truck as agreed upon this would have been 5 stars. Thank you Bryan. Still waiting for our T shirts Geopo. More

After bringing my SUV in for a repair on the air conditioner area. I was greet by Tanya with good morning. indicated my problem she registered on the compute. and indicated the whom was to work on conditioner area. I was greet by Tanya with good morning. indicated my problem she registered on the compute. and indicated the whom was to work on it.. Stan the manager came and told me the good news and bad news. Once I made decision of leaving the vehicle with them and shuttle was proved quickly. I ride home was interesting one with Steve. I highly recommend the excellent service that they provide. Diane More

just bought a fusion ,awesome sales man Jopoe made everything go so smooth and shout out to bryne fines in financing for gettin er done quick thanks guys everything go so smooth and shout out to bryne fines in financing for gettin er done quick thanks guys More

John has been great helping me get into a 23 Explorer ST. He took the time to go through everything and Thorncrest helped me out of a problem that could have been a lot worse. I would recommend Thorncres He took the time to go through everything and Thorncrest helped me out of a problem that could have been a lot worse. I would recommend Thorncrest to anyone who is looking for a Ford product - go see John. Service Center wise, Tony the Manager is wonderful and has always taken care of my vehicles and has gone over and beyond what I could have ever asked for. Nothing but great things to say about the Thorncrest gents! More

Barbara rudzki is is a nice person,she always help me about my dream car so thank you so much for being ther at all time about my dream car so thank you so much for being ther at all time More

Brought my f150 in for sunroof repair, was told the guides covered under the TSB were the problem, thornecrest claimed to fix that part but yet was still unable to use the sunroof due to further damage guides covered under the TSB were the problem, thornecrest claimed to fix that part but yet was still unable to use the sunroof due to further damage. Brought it to my original purchasing dealer and they said they replaced the same exact part and now it works perfectly… thornecrest didn’t know I had warranty but my original dealer ship did.. funny how that works out when the thornecrest claims I need to pay $3000 for a full repair of my sunroof. P.S wrote very similar review on google and it’s funny how all of a sudden their staff tries to reach out afterwards rather when my truck is at the dealership and it’s impossible to reach anybody over the phone. Overall terribly ran dealership compared to erinwood ford, More