Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
The Lakehead Motors Ltd.
Thunder Bay, ON
750 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
750 Reviews of The Lakehead Motors Ltd.
June 01, 2017
Poor customer service When things go wrong Doug will not return your calls. Avoids you until you basically give up calling or emailing. No credibility or integrity. Thankfu When things go wrong Doug will not return your calls. Avoids you until you basically give up calling or emailing. No credibility or integrity. Thankful there are other dealers to choose from. More
by Unhappy owner
Employees Worked With
Rocco Cristoforo, Doug Boardman
May 26, 2017
Unethical behaviour The sales department misrepresented a vehicle I purchased. The model was wrong and the vehicle had more miles than advertised. It was also in poor mec The sales department misrepresented a vehicle I purchased. The model was wrong and the vehicle had more miles than advertised. It was also in poor mechanical condition. It was supposed to be completely inspected and road worthy. The vehicle would not pass a safety inspection and required $3000 worth of repairs to pass. The dealership did not admit to any of these issues. I was told it wasn't there issue. We did negotiate a resolution but only because of my persistence. More
by Bruce74
Employees Worked With
Rocco Cristoforo, Doug Boardman, John Kelly
May 24, 2017
10 ⭐ Experience & Employees-RED BOW 10 ⭐ Ram Longhorn purchased. Smoothest, most professional, knowledgeable employees ever. No Dealer has a better Sales team. Anna Seabrook found us the perf Ram Longhorn purchased. Smoothest, most professional, knowledgeable employees ever. No Dealer has a better Sales team. Anna Seabrook found us the perfect Truck in record time, Brad Forbes was the most knowledgeable salesman ever introducing us to all of the ins/outs of our new vehicle & Cherie Papa was simply the greatest at getting us a vehicle price far beyond compare! All in all we felt like family as well as valued new customers. We would recommend this dealership to everyone. Looking fora vehicle? DO YOURSELF A FAVOR EVERYONE DON'T LOOK AT ANY OTHER DEALER SHIP OR SALES TEAM. CALL LAKEHEAD MOTORS IN THUNDERBAY FOR THE BEST EXPERIENCE EVER TO GET YOUR VEHICLE! More
by KaDo3107
Employees Worked With
Anna Seabrook, Brad Forbes, Cherie Papa
May 16, 2017
"Handsome Jeep Grand Cherokee" I thought I wanted to purchase a Jeep Grand Cherokee and when I took it out for a test drive I was convinced this was the vehicle for me. Thanks to M I thought I wanted to purchase a Jeep Grand Cherokee and when I took it out for a test drive I was convinced this was the vehicle for me. Thanks to Mike who was so helpful with my purchase and Thanks to Brandi in finance. They both went out of their way to make sure I was able to take ownership in less than 24 hours. Awesome!! More
by ottovonjeep
Employees Worked With
Brandi Caputo, Mike Vanderwater
May 16, 2017
Ram all the way We just bought a new Dodge Ram! Thank you Gregory! Traveled to Thunder Bay for medical reason stopped in to look at the suv line but left buying a tru We just bought a new Dodge Ram! Thank you Gregory! Traveled to Thunder Bay for medical reason stopped in to look at the suv line but left buying a truck. As a busy professional I did not have a lot of time and Gregory was able to provide us with the options we needed to make the decision. Overall found this employee and dealership very professional and friendly. Would definitely recommend this dealership. More
by Shane
Employees Worked With
Gregory Cleland
May 15, 2017
Went in for repair...ended up with a new car Our car needed service while we were visiting Thunder Bay so we went to Lakehead. They were unable to repair our car in time for us to get home, and w Our car needed service while we were visiting Thunder Bay so we went to Lakehead. They were unable to repair our car in time for us to get home, and we decided to buy a new one. Nick and Taki both went above and beyond to make the deal happen in record time, even arranging insurance with our company despite our local office being closed. This was not the experience we were expecting, but they really took all the stress out of it. And Nick even came in on his day off. More
by Beckett
Employees Worked With
Nick Figliomeni, Taki Vlotaros
May 15, 2017
poor customer service Scott needs to learn that when he tells a customer their vehicle has issues and will call them back... to do just that... and not leave them hanging f Scott needs to learn that when he tells a customer their vehicle has issues and will call them back... to do just that... and not leave them hanging for almost 3 weeks and leaving them to contact someone else in the service department twice More
by desrosiers12
Employees Worked With
Rebecca Moro, Rocco Cristoforo, Doug Boardman, John Kelly
May 11, 2017
First time Dodge owner! Quick friendly and efficient service. People knew their job and performed it very well. Purchase of a brand new vehicle went very smoothly.Would sugge Quick friendly and efficient service. People knew their job and performed it very well. Purchase of a brand new vehicle went very smoothly.Would suggest dealership to anyone looking for a Dodge. More
by Go Ram
Employees Worked With
Doug Boardman, Brandi Caputo, Mike Vanderwater
May 10, 2017
Professional and accommodating As busy professionals we did not have a lot of time to find what we needed. Greg was so accommodating to meet in the evenings and even gave up his day As busy professionals we did not have a lot of time to find what we needed. Greg was so accommodating to meet in the evenings and even gave up his day off to help us find our perfect fit (he should get a nice sunny day off as a replacement😀). The sales manager was very welcoming and professional being sure to acknowledge our visit every time. Working with 2 of the finance officers was also a very easy experience. Overall I would recommend this dealership to anyone looking for fair pricing, caring, personal staff and a fast,efficient purchase or trade. More
by K Wesley
Employees Worked With
Bryan Sullivan, Doug Boardman, Gregory Cleland, Brandi Caputo
May 10, 2017
Number one Brad Forbes My family had some recent changes that led to a purchase of yet another vehicle. It lead us to the one and only Brad Forbes. He makes an exceptional r My family had some recent changes that led to a purchase of yet another vehicle. It lead us to the one and only Brad Forbes. He makes an exceptional role model of what a professional in sales of vehicles should be. He takes his position very serous very knowledgeable providing us with a great experience. He previously sold us a Jeep Patriot at that point we new he was our saleman .What incredible work ethics. What makes him special is that he really listens to his customers needs and wants and does his very best to meet our needs with absolute no pressure. We have gone to other dealerships but their customer service does not even come close to what we have experienced with Brad. Brad you're irreplaceable and a unique individual. We will referr future business your way!! More
by Patriots
Employees Worked With
Brad Forbes, Cherie Papa
