Terrace Ford Lincoln

Service department has gone downhill I had been taking my cars to Terrace Ford for the past four year and always dealt with one particular service advisor. She left at the end of 2015. I I had been taking my cars to Terrace Ford for the past four year and always dealt with one particular service advisor. She left at the end of 2015. I brought my 2008 Taurus in for service in January for an oil and filter change and waited for my car.Within half an hour, the service advisor told me that I needed a new air filter and a new serpentine belt. I told him that the belt had been replaced last spring. He took me to my car, showed me a filthy black air filter and then pointed out the marks on the serpentine belt. I told him the marks were from the belt tensioner but he insisted it needed to be changed. I told him to put a new air filter in, since my original one was probably already in the trash but declined the installation of the belt. In April, I took my T-Bird in for # 2 service and got dinged $ 127. 52 for an oil and filter change, tire rotation and inspection. I also got an attitude from the same service advisor. Terrace Ford won't see me again. More

Warning Terrace Ford Service Went to Terrace Ford and asked if they had time and if it was ok if I had my own oil and filter, no problem pull it in. I mentioned the cars lowered Went to Terrace Ford and asked if they had time and if it was ok if I had my own oil and filter, no problem pull it in. I mentioned the cars lowered and may need wood to get on the lift, no problem. I then asked if I could have a look under the car as I just recently have had an occasional exhaust rattle (hitting body) I stand just inside the back door and watch as they use brake rotors to lift the car to get it on the lift as the guy is trying to drive on I could see it repeatedly flinging up and hitting the front lip (if he drove slower or used wood it wouldn't be an issue) They get it up and I go have a look and cant see anything so figure all is good but after seeing how careless they are I decide maybe I should watch from the door. The kid is trying to screw the new oil filter on and then I see him take out a light and start looking and I get worried. I ask if there is an issue and he says I think you may have the wrong oil filer and has me come over to see how he can only get it 2 threads on. I think thats odd as its a wix from napa and I have the invoice in the car showing its for an 05 mustang gt. I said no problem get a ford filter then. He gets one and is having issues again. I saw the ford one he got from parts and it is the one I have used in the past so I ask can I have a look. I check the threads with my finger and then thread on the napa filter no problem no resistance, I have him look at it and take it off and try it himself, he goes to put it on and I can see its crooked and cross threading, he eventually gets it and says yep no issues the filters good, and I leave to let him finish his job but Im worried at this point, I casually mention the oil I brought is in liter bottles not quarts (car takes 5 quarts) confirm he knows liter is larger and hes not going to overfill. I leave and go inside. A while later I look and hes gone cars in the same position so I ask another mechanic can I check the level, its down a half quart so when I eventually see the mechanic I ask him to add more and he checks and confirms ads and checks again, all is good. They were supposed to look into doing the airbag recall so I'm assuming they were checking with parts at this point but I decided to go talk with the service manager at this point and express my concerns with this guys ability to do his job and my frustration that the cars been in the bay for 1.5 hours for an oil change. He decides to then go out and talk to the guy... Of course hes going to cover his xxx. The service manager then comes back as Im trying to pay and get out and says the mechanic said the oil filter was wrong and he had to force it? I said what thats not what he said to me. I asked if we should go with the ford filter and he said no. At this point Im worried what has this kid done. The service advisory I initially spoke with then comes back and says they can do the airbag but it will take over an hour (to complete not to get it worked on as the other tech was available) and I say no thanks as I have had the car in the bay actively being worked on from 1:30 until 3:30 for just an oil change. Scares the **** out of me that a "ford trained technician or apprentice" cant put an oil filter on (even a ford one), doesn't know how to read or fill oil level and that it takes 2 hours for an oil change and even the service managers can be so inept. After looking up the dealership reviews the only two that dont seem fake are "avoid at all costs" both specifying issues with service department damaging vehicles. I ended up driving to the other dealership in Burlington and had him confirm the oil filter was tight. **** I should have just done it myself More

My faith has been restored!! I have to retract my previous review. Since that time, Terrace Lincoln has come through with compensation for the problem that I wrote about previous I have to retract my previous review. Since that time, Terrace Lincoln has come through with compensation for the problem that I wrote about previously with a Pirelli tire. Special thanks to Mr. David Gray for handling this situation expeditiously and satisfactorily!! Alex C. More

PRE-OWNED SALES PURCHASE Our car buying process was a great experience and a complete pleasure. We're extremely happy with the vehicle Fab found for us. He was great to work w Our car buying process was a great experience and a complete pleasure. We're extremely happy with the vehicle Fab found for us. He was great to work with in finding our next vehicle. Also, he was very knowledgeable on most of the vehicles/options and readily available to answer our questions throughout the entire process. I highly recommend Terrace Ford on purchasing your pre-owned vehicle. We'll be back to talk to Fab again when we need our next one! Jason Brown More

Service I have taken both of my fords to fast lane and the service was excellent. It has very much to do with Brenda the service manager. She's the cream of t I have taken both of my fords to fast lane and the service was excellent. It has very much to do with Brenda the service manager. She's the cream of the crop. More

Terrible Customer Service We recently went into Terrace Ford to purchase a used vehicle and was extremly unsastified with the sercice we received. I would not reccomend this d We recently went into Terrace Ford to purchase a used vehicle and was extremly unsastified with the sercice we received. I would not reccomend this dealership to anyone and would avoid it at all costs. We dealt with Fab who was extremly unprofessional, dishonest, and does not follow up when he said he was going to. Terrace did loose a sale from us. We did buy a similar vehicle at another dealership because we did not like the service we received. More

these guys treated me with alot of respect and stood by there product even when I brought it back 1 day before my 30 day warrenty. they made sure I didn't have.to pay a thing and very friendly these guys.m there product even when I brought it back 1 day before my 30 day warrenty. they made sure I didn't have.to pay a thing and very friendly these guys.mean business More

I so agree with the first writer. This dealership should be avoided. We took our vehicle in for an oil change, simple right? Not at this place. They put our truck on their hoist, didn't pay attention a be avoided. We took our vehicle in for an oil change, simple right? Not at this place. They put our truck on their hoist, didn't pay attention and our truck hit the roof!! They totalled the fibreglass body and bent the frame, told us the truck would be put back in mint condition. Not true. I have had to see my lawyer and start a claim. Seriously, stay away from this place. Just this past year I bought a brand new lincoln from them, all good..but when things go wrong, the service manager and the owner duck out the back door. You're on your own folks with these clowns! More

Avoid this dealership at all costs, especially for service on your vehicle. Took my Focus in for an oil change and tire rotation, and the "genious" working on my car stripped one lugnut right off in t service on your vehicle. Took my Focus in for an oil change and tire rotation, and the "genious" working on my car stripped one lugnut right off in the process damaging my rim. Instead of owning up to the screw up by the service tech, Bill (the service advisor) and John (the service manager who wouldnt speak with me) passed the blame onto the Ford dealership who dealt with my tires previously, although Bill first told me the lugnuts (all 16) were rusted on. I guess the philosophy at this dealership is to lie to the customers face instead of fixing their errors. I took my vehicle to a competent Ford dealership and watched them remove 15 of the 16 lugnuts without any issue. The one they couldnt get removed was the one Terrace Ford damaged. Terrace Ford lies to your face and does not care about the customer, if something goes wrong they just pass the buck. The service manager is non existent and refuses to speak with customers when there is a concern brought up. If you value the condition of your vehicle and its functionality avoid the Terrace Ford service department. More

Terrace Ford Lincoln is a friendly helpful dealership that has always dealt with me honestly both in service and sales. I often send friends there. that has always dealt with me honestly both in service and sales. I often send friends there. More