Terrace Ford Lincoln

Long time customer and I intend to keep it this way I never bought a car at this Dealership but I was using their knowledge in mechanical field for years now. Either regular maintenance or repairs to th I never bought a car at this Dealership but I was using their knowledge in mechanical field for years now. Either regular maintenance or repairs to the various Ford or Lincoln cars that I used to own along the years. And I must say that always I've been treated courteous and my cars were fixed as expected. If needed, I was offered either a courtesy car or a meaning of transportation, at my convenience. Curiously, unlike other reviewers here, all my calls were answered promptly and I was updated regularly about the status of maintenance/repair. It is fair to say that I (and my cars) was treated very well. So the five stars rating stays. More

Happy customer A very welcoming dealership. With Gabe our salesman buying a vehicle was easy. We experienced pleasant and prompt service with buying and picking up o A very welcoming dealership. With Gabe our salesman buying a vehicle was easy. We experienced pleasant and prompt service with buying and picking up our vehicle. Thanksguys More

PERFECT QUICK AND FRIENDLY SALES. MARC WAS EASY AND FRIENDLY TO DEAL WITH. GO CHECK THEIR SELECTION OUT FOR YOURSELF. TAKE YOUR TRADES IN FOR QUICK NUMBER QUICK AND FRIENDLY SALES. MARC WAS EASY AND FRIENDLY TO DEAL WITH. GO CHECK THEIR SELECTION OUT FOR YOURSELF. TAKE YOUR TRADES IN FOR QUICK NUMBERS FROM THE UNITED STATES FOR TOP DOLLAR. More

Highly Recommend I do not even come close to understanding some of the other reviews. I have been going to this location for years and have purchased a car from them. I do not even come close to understanding some of the other reviews. I have been going to this location for years and have purchased a car from them. My experiences have always been top rate. The service people are pleasant and very professional. If work needs to be done they carefully explain what needs to be done in a language that one can understand. The work that they say they are going to do is always done. I have had many problems with other dealership service departments that include work not done, work done that was not really needed and attitudes that made me feel that they were doing me a favor by working on my car. At this location I feel confident that the work agreed to will be done professionally. This feeling is so strong that I drive from Mississauga to have my cars maintained at this location. If the work will take time to complete there is always a customer van that will drive you to a location and pick you up. I would highly recommend this location. Especially if you want that confident feeling that what they say they are going to do will be done in a professional manner. In other words if you enjoy peace of mind when having your car serviced then come here. More

If you have hours to waste, go here As the title says, if you are someone who can spend hours on the phone and be transferred back and forth all the time. Go to this dealership. If y As the title says, if you are someone who can spend hours on the phone and be transferred back and forth all the time. Go to this dealership. If you want to be put in place because you are calling so many times and have questions about the status of the work, use these guys. If you want to work with a team that promises you updates and never calls you back, use these guys. If you want the work to be done on your car and complete the incomplete work at home, go to this dealership. Me and my family have gone through many dealerships, and vehicle makes. This dealership comes with tons of chill, 'I don't care', 'it is someone else's role to help you' attitude. In my world and where I come from, a team like this would be let go and restructured very fast. If not let go, these employees would probably be downgraded to washroom cleaning duties. More

Very Bad Customer Service This location has very bad customer service in their service department. Always claiming that they are busy. Never pick up the phone. If they are that This location has very bad customer service in their service department. Always claiming that they are busy. Never pick up the phone. If they are that busy, they should afford to hire more people. The staff are not even apologetic for their behaviour. They make it sound as if they are doing us a favor. More

called for recall I got a letter from Ford Canada that i had a recall on my 2013 Ford F150. i am leaving for florida in a couple days and thought i would check to see I got a letter from Ford Canada that i had a recall on my 2013 Ford F150. i am leaving for florida in a couple days and thought i would check to see if Terrace Ford could make it happen. I called and talked to a Kevin Caetano who was very helpful. He was going to squeeze me into their hectic schedule but unfortunately they did not have the weird part in stock. When i get back I will be sure to give Kevin a call for my future work on my Ford. Thanks Kevin More

Worst experience of my life Purchased a used Edge . At Pick -up back wiper didn't work and only 1/2 tank of gas. Brought car back for wiper the next week. Was in shop for 2 days Purchased a used Edge . At Pick -up back wiper didn't work and only 1/2 tank of gas. Brought car back for wiper the next week. Was in shop for 2 days because more had to be done, Next week notice brakes making a bad grinding sound, took it in right away as several people said that wasn't normal. Service person told me he couldn't do anything until the next week. Told him I didn't feel safe driving it as I often had my grandchildren . He said not to worry as it would stop me . Got it back and next day tire pressure light came on and when checking in that I found the oil life to be at 21% , took it back in and found an oil change had not been done. Sat in dealership for 2 hrs. Absolutely no excuse for such shoddy work. Have always had a honda and never spent as much time in repair. Against my better judgement I looked at the Ford as some friends had them . If there was a minus rating to give, it would be given, Never had an experience like this in my life. More

Fast, efficient emergency service! My 2016 F150 broke down on my return trip to London. Ford Roadside Assistance had me towed to Terrace Ford Lincoln in under 30 minutes. Described issu My 2016 F150 broke down on my return trip to London. Ford Roadside Assistance had me towed to Terrace Ford Lincoln in under 30 minutes. Described issue to Service Advisor Steve Matthews. Steve suggested it was a throttle body issue. In 10 minutes a technician took truck for test drive, to confirmed the diagnosis. Time I arrived at dealership, to time I left, was under 60 minutes. No charge repairs and a free car wash to boot! Mant thanks to Steve and the entire dealership. More

STAY AWAY x 2 I bought an Edge (2015) at another dealership about 40 min away. I took it to Terrace Ford (close to my house) to see if a problem could be fixed und I bought an Edge (2015) at another dealership about 40 min away. I took it to Terrace Ford (close to my house) to see if a problem could be fixed under warranty. Steve Matthews (service rep) decided to tell me that because I did not buy it from them that I should be taking the problem back to where I bought it for them to fix. He was very rude and does not understand customer service. He then started to blame it on his boss saying it was his idea. I was going to start to get my Edge serviced there but now I would not even step a foot on the property. Ignorant dealership. They need better training top to bottom in customer service. More