Terrace Ford Lincoln

Avoid this dealership at all costs, especially for service on your vehicle. Took my Focus in for an oil change and tire rotation, and the "genious" working on my car stripped one lugnut right off in t service on your vehicle. Took my Focus in for an oil change and tire rotation, and the "genious" working on my car stripped one lugnut right off in the process damaging my rim. Instead of owning up to the screw up by the service tech, Bill (the service advisor) and John (the service manager who wouldnt speak with me) passed the blame onto the Ford dealership who dealt with my tires previously, although Bill first told me the lugnuts (all 16) were rusted on. I guess the philosophy at this dealership is to lie to the customers face instead of fixing their errors. I took my vehicle to a competent Ford dealership and watched them remove 15 of the 16 lugnuts without any issue. The one they couldnt get removed was the one Terrace Ford damaged. Terrace Ford lies to your face and does not care about the customer, if something goes wrong they just pass the buck. The service manager is non existent and refuses to speak with customers when there is a concern brought up. If you value the condition of your vehicle and its functionality avoid the Terrace Ford service department. More

Terrace Ford Lincoln is a friendly helpful dealership that has always dealt with me honestly both in service and sales. I often send friends there. that has always dealt with me honestly both in service and sales. I often send friends there. More