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Team Ford
Edmonton, AB
1,988 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,988 Reviews of Team Ford
July 03, 2019
Salesman Awesome!! Finance Terrible! This review has to be 5 stars cause its the salesman's report card not the dealer ship as a hole like really? So if you see 5 stars it only for the sa This review has to be 5 stars cause its the salesman's report card not the dealer ship as a hole like really? So if you see 5 stars it only for the salesman not the dealership. Sales was great makes you feel at home and don't push you into anything but finance will push you into anything and dont take no for an answer. I was there for 5hrs. 2hrs for getting my truck and approval for financing the other 3hrs was with the finance department and it was good to start lady was super nice but once it started to get the extras the pushing started. I asked for only extended warranty but they keep pushing for all these extras that I didn't need like rim and tire care fmpp and so on. I found my self saying no over and over and over again but no one listened. So then she left and then some other guy came in and kept pushing for it as well. I was told how much the total but like I asked for everytime just that my monthly payment would be this much with this and that but all I asked for was the extended frickin warranty. Finally just gave up and settled with the extended warranty with tire and rim and fmpp that I didn't ask for but I found out that I could cancel later on and get a refund. I get the final bill of sale and a truck that costed $38,000 ended up by costed almost $52,000!!! They added $7000 in extras before tax I didn't ask for to my truck and I didn't even get a copy of ANY OF THE SERVICE PAPER NEEDED TO KEEP A RECORD OF IT ALL. I then tried canceling the service after I was finally able to leave just to be ignored by the finance department fir weeks and before you think oh it's just one time my father got a truck that was on sale he got put into a totally different truck then he asked for. The finance department said that he wasn't approved for a $60,000 truck but a $90,000 truck he was approved for but after driving 4hrs to get a new truck that would bring his payments down they put him into a truck he didn't want made his payments higher and made him pay $6500 up front (with money he barely had). It didn't stop there since he had a trade in he had extended warranty and fmpp that can get moved over to a new vehicle from his old one. They charged him anyways and he told them no over and over and over again. They did the same thing to him as me. As they sent in another guy and then push and push. My parents who drove 4hrs to get a truck spend 6.5hrs at the dealership because of finance not listening. They too didn't receive any copies of the signed documents other then the bill of sale. They also charged more for his extended warranty then mine. How does that make sense. I have never had such a shady experience with a finance department in a dealership then I have here! We are still fighting to get our refund and they have been ignoring us so they can push it past 30 days so they don't have to give a refund. Like really I haven't heard from anyone at the dealer about getting anything and I have called left messages and emailed and nothing complete xx. My dad had more success but very little his finance manager (Tyler) replied but was hardly of any help after literally fighting with the guy through email over several days he got his copies of the services but wasn't going to give him the refund. We have had to get our lawyers involved in something that should have been super simple if they weren't so greedy. I can only say is the Jeff was my salesman and he was great didn't push tried to find the best truck for me at the best price and was really laid back. Finance was very nice but very pushy and at the end of the day made my payment go from $500/month to over $700/month. So thank you very much to him and finance can go stick it. My advice get a financing from someone else and not through them. More
by Tturcotte
Employees Worked With
Rochelle Dendys , Rochelle Dendys, Rumeet Patel, Jeff Presant
June 29, 2019
Flash to Bang, great experience. Rob Haley was extrememly friendly and patient through out the entire process. He worked hard to work out a deal that meets my request and ensured I wa Rob Haley was extrememly friendly and patient through out the entire process. He worked hard to work out a deal that meets my request and ensured I was set up for success before taking the truck off the lot. Would recommend this dealership and Rob to anyone looking for a great shopping experience. More
by simws0207
Employees Worked With
Jason Ogorman , Rob Haley
June 28, 2019
Purchase of a new vehicle Scott Ford was integral in my decision to purchase my 2019 Ford Escape He was fun and knowledgeable and extremely helpful and honest. Mr “jabs” wa Scott Ford was integral in my decision to purchase my 2019 Ford Escape He was fun and knowledgeable and extremely helpful and honest. Mr “jabs” wa san upbeat and amazing young man who made me feel comfortable when I came to pick my baby up!!!! Danny was equally helpful and professional. I appreciate all of the time and effort put into the sale. I love my new vehicle!!!! More
by Patricoagranti
Employees Worked With
Scott Ford. Danny onaissi, Joey Jabz
June 28, 2019
The one Went to Team. Jabz and the team were amazing. The mangers and everyone. Bought 3 trucks there and will continue to and refer everyone i know Went to Team. Jabz and the team were amazing. The mangers and everyone. Bought 3 trucks there and will continue to and refer everyone i know More
by It Happens
Employees Worked With
Darpan Chhabra, Abhinav Kajrolkar, Joey Jabz, Olga Gavrilov, Corey Dahlman, Sukhi Saini
June 28, 2019
Great dealership. Excellent customer service provided by Abhinav Kajrolkar. Great sales team and one of the best ford dealerships in town with great deals on used and n Excellent customer service provided by Abhinav Kajrolkar. Great sales team and one of the best ford dealerships in town with great deals on used and new vehicles. More
by Jay NT
Employees Worked With
Abhinav Kajrolkar
June 28, 2019
Great service and a good shopping experience. Spent an entire day car shopping, and had a difficult stressful time at every dealership until this one. We had enquired about the vehicle, and Robert Spent an entire day car shopping, and had a difficult stressful time at every dealership until this one. We had enquired about the vehicle, and Roberta and Jeff made sure we could look at it the same day for our convenience. They kept us well informed and made the whole process go smoothly. I felt at ease discussing prices and genuinely believed the phrase “pleasure doing business with you”. When we came to pick up the car, it was pristinely clean and it made me feel I was buying new even though it was used. Overall a great experience. I would recommend Team Ford to anyone. More
by moorehr
Employees Worked With
Roberta, Jeff Presant
June 28, 2019
Over all great experience Great staff and good service , easy to deal with and friendly, answered all questions and got me what I wanted, definitely will recommend to everyone Great staff and good service , easy to deal with and friendly, answered all questions and got me what I wanted, definitely will recommend to everyone in the market for a vehicle. More
by Dano
Employees Worked With
Mitchell Ogorman, Olga Gavrilov, Rob Sirianni
June 27, 2019
Highly recommended great customer service Mr.Abhi is really know what he is doing.his advice was really helpful for me Which vehicle to choose.Thanks Abhi will love to deal with you in future. Mr.Abhi is really know what he is doing.his advice was really helpful for me Which vehicle to choose.Thanks Abhi will love to deal with you in future. More
by Khuram
Employees Worked With
Abhinav Kajrolkar
June 27, 2019
Great Service! I bought a new Ford Explorer. Jeff Presant was extremely helpful and knowledgeable. The whole buying experience was easy and the service was great fro I bought a new Ford Explorer. Jeff Presant was extremely helpful and knowledgeable. The whole buying experience was easy and the service was great from the sales staff to management to finance. More
by Robert
Employees Worked With
Darpan Chhabra, Tyler Sendecki, Corey Dahlman, Jeff Presant
June 27, 2019
Rob Haley is a total pro I found a vehicle online that I was looking to buy for a commuter as I do sales all across Saskatchewan. I found a vehicle at team Ford that was spac I found a vehicle online that I was looking to buy for a commuter as I do sales all across Saskatchewan. I found a vehicle at team Ford that was spacious enough for all my tools I need and could put a ladder on the roof. I inquired online and within 15 minutes, on a Sunday no less, Rob Haley called me back and told me all about the car. He followed up with a bunch of pictures of the vehicle and carfax report and service history. Rob was upfront about, some blemishes on the vehicle, including minor dings, a broken windshield, and broken fog light lenses. He figured out what it would take to fix all of the above issues and run it through an inspection to insure I would have no issues getting it safeties when I brought it home to Saskatchewan. Being that the vehicle has been discontinued for a number of years they had issues with obtaining new fog lights, but they went to work searching all around and were able to find some aftermarket ones that fit into the stock locations. I made arrangements to fly out to Edmonton. Rob picked me up at the airport, and took me for a coffee as it was early in the morning before the dealership opened. We took the vehicle for a drive and he introduced me to the sales manager, Rob Sirianni, and said I should call him if I had any issues with the vehicle because he was going to the Philippines for a month. I did have an issue when i drove home. As it cooled off i realized the vehicle didnt have heat. When i got home there was no coolant in the reservoir invaded some but still no heat. I called Rob Sirianni and he was cold and have me a real "what do you want me to do about it" vibe. Anyways he said he would talk to the service techs to find out more about the inspection and call me back. Never heard from him again. Sad for a sales manager. Anyways, with the help of Google I was able to determine the problem, and although it may be a short term fix, i was able to get it working again. Very disappointed how the sales manager just blew me off though. I own a business and certainly understand problems can be a good thing if you spend the time to take care of them and create a positive experience. Over a month later Rob Haley was back from his trip and made and reached out to see how I was liking the vehicle and make sure I was happy. Most people dont do follow up calls after the purchase and I really appreciated he took the time, and i know he deserves all the 5 star reviews he receives. So 5 stars for Haley who was a total pro throughout the whole process, and 1 star for Sirianni, who didnt address a minor problem, not even with a call back. More
by jonnyinstall
Employees Worked With
Rob Haley, Rob Sirianni
