Team Ford

Excellent service and a positive atmosphere. Everybody from reception to sales to finance went above and beyond to make the buying experience great! Everybody from reception to sales to finance went above and beyond to make the buying experience great! More

Very good customer service! Bought a used Ford Expedition Limited Max. Tej, made it easy for us to decide and helped us all the way. We have to come back to get the vehicle a Bought a used Ford Expedition Limited Max. Tej, made it easy for us to decide and helped us all the way. We have to come back to get the vehicle and Tej kept his line open for us especially we are travelling 3.5 hours away from Edmonton. He made sure that even he's not there due to circumstances that happened, he made sure someone will take care of us and let us know if we need anything we can call or message him. Great salesperson to deal with. Thank you Tej and Team Ford! More

I was very impressed with the professionalism of this dealership and their staff. Buying a vehicle in todays landscape is very challenging with limited inventories and shortages. Team Ford was able to me dealership and their staff. Buying a vehicle in todays landscape is very challenging with limited inventories and shortages. Team Ford was able to meet those challenges and exceed on them. More

Provided a professional, effective and efficient process to buying a new vehicle. The people I dealt with were simply put ...The Best!!! to buying a new vehicle. The people I dealt with were simply put ...The Best!!! More

Incredible staff, from the start to the finish went the extra mile to make sure that everything we asked for was completed extra mile to make sure that everything we asked for was completed More

They were good to deal with. Helped me find what I was looking for and got a good deal made. I would recommend them if your in the market. Helped me find what I was looking for and got a good deal made. I would recommend them if your in the market. More

Great service with trade in, sales and finance. Very happy with my new Ford Escape . 😀 Very happy with my new Ford Escape . 😀 More

Knowledgeable, friendly and helpful staff. Low pressure sales environment. Great buying experience overall. Ask for Dylan! Low pressure sales environment. Great buying experience overall. Ask for Dylan! More

When you buy a car from a dealer, you expect to be serviced like a dealer, not like in a cheap pawnshop 🤬 We are a family from Ukraine and have been in Canada for less than a month, and unfortunat serviced like a dealer, not like in a cheap pawnshop 🤬 We are a family from Ukraine and have been in Canada for less than a month, and unfortunately this is not the best impression of her because of such people! If you are going to buy a car here, then get ready for the fact that you have ALREADY been deceived! We came to see the car on Friday, and bought it the same day. We were supposed to pick it up on Tuesday next week after we received the registration tables for the car. During this time, while the car is still at the dealer, we were promised 2 times to refuel the car for free and do dry cleaning in the salon, but when we arrived on Tuesday to pick up the car, none of this was ready yet. The car was not cleaned, and was not refueled, the tank was empty and flashing a red warning, Riad Souky forgot about his promise, and remembered only after we called the manager. When we were ready to pick up the car, the guy who sold us the car just went to fill it up. They also forgot about dry cleaning and did not do it, we complained to the manager. And while we were in the office (about 10 minutes), the car was allegedly cleaned. We left the office and the car was pulling into the parking lot at that moment, we decided to see what kind of dry cleaning they managed to do in 10 minutes!! In 10 minutes, Carl!! The car was still dirty, while we were figuring out why they were trying to fool us so stupidly, the manager came out again, and it was clear from the expression on his face and the tone of his voice that he wanted to send us!! The manager apologized and promised to clean the car and that we brought it later, but it was very inconvenient for us to drive from another city that we could have cleaned the car, but we agreed, there was no choice. When we finally got into the car, we found that a warning was flashing ⚠️ about low tire pressure, we were told that everything was fine, we just needed to go and inflate the tires 🛞! Okay, we drove home (35 km) and somewhere in the middle of the way, the ABS and ESP light bulb lit up, upon arrival we immediately called the dealer, they told us that everything would be fixed, they had a warranty after the sale, and they also sold us a breakdown insurance for $ 20 a month! Okay, we were going to bring the car to the dry cleaning later, now also for repairs! We were promised to do the dry cleaning promised earlier, to fix the tire pressure sensor (because after we inflated them, the warning still reminded us of itself!) and fix the ABS, and replace the rear tires as compensation, since they were in terrible condition. The car stayed with them for several days, we got the ABS fixed and that's it!!! Dry cleaning was not done again, the tires were not changed for us, and the tire pressure sensor was still burning. (When my wife picked up the car, she again pointed out the problem, to which the mechanic who scanned the car with the computer told her that there was simply no sensor, and no one would put it there! And by the way, they took money from my wife for the repair of ABS - 140 dollars. It turned out that the bearing in the front wheel broke and damaged the ABS sensor, and we were told that we had damaged it when we were driving home!! (Usually the service life of the bearing is 135-165 thousand kilometers) and the mileage of the car we bought is only 110 thousand kilometers. After that, we had to sort it out again and call the dealer, the money was still returned to us. But the dry cleaning and replacement of the rear tires were not done to us, but nothing, we will come again, they promised us to refuel the car 2 times, and we took a receipt from them for it! After such an appeal to customers, I do not recommend you to buy anything here, or be very careful and take a receipt from every word they say, the service is worse than the cheapest pawnshop! The name of the person who sold us the Riad Souky car! More

Incredible customer focused approach in finding me the right vehicle for my work and personal needs. Jamie (GM), Dre (Sales), James (Finance), and Rumeet (Finance) were all fantastic to deal with and went right vehicle for my work and personal needs. Jamie (GM), Dre (Sales), James (Finance), and Rumeet (Finance) were all fantastic to deal with and went above and beyond to ensure my experience was top notch. What a wonderful experience all round. Highly recommend Team Ford for any one in the market for a new vehicle! More