Team Ford

Spent one week landing a deal with these people. I left a deposit holding the truck. Had to keep calling the finance team to find out what was happening. They didn’t seem to care at all, finally got I left a deposit holding the truck. Had to keep calling the finance team to find out what was happening. They didn’t seem to care at all, finally got Mo the used sales manager to speak with me and he couldn’t explain the issue or even try to find a solution. I needed 60k and these guys were trying to push my application through for 109k. I asked mo why they were doing this and he said this is how it works. He continued to tell me my preapproval at dodge was not true and that it was impossible. This was straight out calling em a liar. Unreal. We explained we would find other financing if they couldn’t and he agreed we should go to the bank ourselves. We did and secured financing the next morning. That same morning the manager of the shop called to tell us that they sold the vehicle and their finance team didn’t even finish getting the deal through for financing, even when my deposit was holding the truck. The finance team is lazy and they have no integrity in what they do. Speaking with the manager of this dealership, he apologize and essentially read us a script as to being sorry but no accountability was held at all. Owning 4 fords and a strong supporter of the brand, I’m absolutely disappointed in not only the level of honestly, but the level of integrity, horrible representation of the brand. I’ve filled a complaint with AMVIC about this as I haven’t received my deposit back. Not a trustworthy place to support the ford brand and if you can do a deal with another outlet. Definitely avoid Mo the sales manger and Nickolas the finance officer. Absolutely no rush in this guys step at all and Mo has not a bone of integrity in his body. You could expect this from a shady used car place but did not expect this on a large ford dealer. In particular I was purchasing from grande prairie so landing this deal from afar was already difficult. Now I have a 65k loan funded sitting in my account. Below is the email I sent at closing the day before the sold it with my deposit. The last Nickolas couldn’t even respond to my email and they were all notified that I was coming for the truck on my deposit but as you can see the lack of integrity prevailed. I hope this helps others when dealing with this place More

I recently visited Team Ford to browse their pickup truck selection and was assisted by Siddharth Bhola. He provided outstanding service and offered a variety of great options to consider. I’ll definitely be selection and was assisted by Siddharth Bhola. He provided outstanding service and offered a variety of great options to consider. I’ll definitely be returning once I’ve made my decision. I highly recommend Team Ford to anyone looking for a vehicle More

I recently purchased a 2025 Ford Tremor, Dealt with Dino, he was great, agreed on a price, confirmed by email, Dino confirmed, This was a cash purchase no financing, Then Dino turned over to Billy (who appar he was great, agreed on a price, confirmed by email, Dino confirmed, This was a cash purchase no financing, Then Dino turned over to Billy (who apparently does the final paperwork up) Billy tried to slip in a extra fee of $599.00, Dino then got involved as i was going to walk from the deal, then he removed it. I then permitted the vehicle to get it home, Then BIlly called me and told me i had to put full insurance on it for at least 6 months, This is not true, I can park it in my own building, and insure it when i am ready to use it. -Billy is very unethical in my view, Lied about insurance and tried to scam me for $599.00 -Dino was great -Pick a dealership who has trustworthy people More

I had a really good experience to deal with one of the sales man Marcus Tessema recently , He made sure everything goes smooth from the beginning to the end. I recommend for anyone who wants to shop a ve sales man Marcus Tessema recently , He made sure everything goes smooth from the beginning to the end. I recommend for anyone who wants to shop a vehicle at Team ford. Kudos Marcus :) More

Everyone in the Team Ford parts department is a pleasure to deal with and get to know over the years. Corey Teeple always had the right part in as soon as possible. I would recommend team Ford Parts and Ser to deal with and get to know over the years. Corey Teeple always had the right part in as soon as possible. I would recommend team Ford Parts and Service to anyone. More

We continue to have good service with Hunter in the service department. He has been very helpful with any concerns we have had about our vehicle. service department. He has been very helpful with any concerns we have had about our vehicle. More

I recently wrote a bad review on this Dealership about my waterpump price. It was a miscommunication and it has been recified. Thank you to Hasson the service manager for contacting me and fixing the mistak waterpump price. It was a miscommunication and it has been recified. Thank you to Hasson the service manager for contacting me and fixing the mistake. Thanks again for my refund. More

Last couple of years Auto mechanic Mo taking care of my vehicles, in one word just awesome. Very efficient to finding out issues and fix with full confidence. Never went back to raise any complain on his w vehicles, in one word just awesome. Very efficient to finding out issues and fix with full confidence. Never went back to raise any complain on his works. Excellent service for my dollars. More

Ripped off! Bought a $120,000 truck, got $40k for my old truck and it's listed for $60k. Another payment came out for my old truck before they got the paperwork Bought a $120,000 truck, got $40k for my old truck and it's listed for $60k. Another payment came out for my old truck before they got the paperwork done more than a week later but I guess that's my fault. Paid more than what they were asking for the new one also. Drove 10 hrs each way and they had no room in the deal to even throw i. A tonneau cover. Dissapointed big time. Think twice!! More

Worst dealership experience to date. Truck took 7 months to arrive, paperwork was a nightmare with finance first tacking on $10,000 for their prepaid service and paint protection crap (w Truck took 7 months to arrive, paperwork was a nightmare with finance first tacking on $10,000 for their prepaid service and paint protection crap (which was then offered at half price down the road) and tried to use double speak to screw me out of $900.00 on my trade, so I left. Came back a couple days later to try again and now there was a random $600 charge put on the paperwork for a VIN etching fee (which I had removed early in negotiation and that time it was $500). Took delivery of my truck and it was scratched, had the wrong winter tires on it and was missing 2 dealer installed accessories. In the last month, nothing but xx and platitudes, but still nothing done to make me whole. AMVIC and Ford Canada are now involved. Go buy a Ford elsewhere, if they can screw around this much with a new vehicle, I'd hate to see what happens with used. Emails to higher management also go unanswered. I know the response from team Ford will be an insincere apology and a recommendation to contact higher management, but they've been on all of my communications to the dealership and have yet to do anything to respond More