Taylor Chrysler Dodge

Drove an hour to this dealership to take a look at a vehicle I was interested in. The vehicle was actually sold a few days before and they failed to notify me. The gentleman I had an appointment with wa vehicle I was interested in. The vehicle was actually sold a few days before and they failed to notify me. The gentleman I had an appointment with was nice and I don't think it was his fault, he let me test drive a gladiator to make it feel like it wasn't a complete waste of time. Still, poor communication from them and quite upset as I got stuck in traffic on the way back. More

I arrived at the dealership without an appointment as my Jeep was making a terrible rattling noise. I was immediately met with attitude by the service advisor who told me it would be a week or two before i Jeep was making a terrible rattling noise. I was immediately met with attitude by the service advisor who told me it would be a week or two before it could be seen as he was frustrated that I had not called first. When I asked if he could recommend another mechanic nearby as I wasn't comfortable driving it further, he refused. After my husband went in twice to check on whether or not he had been able to look at the vehicle, people were calling and getting booked in for next day appointments while my Jeep sat in their lot. I left the Jeep only to get a call a week later saying some bolts have come off the muffler but they refused to fix it and suggested I bring it to Zoro Muffler up the street for the $50 fix. The explanation I received when I asked why they would not just replace the broken screws at the dealership was that they would charge me a lot more as they would replace things that did not need to be replaced. All I can say is that in the 18 years I have been using this dealership to purchase and service my vehicles, I have never received such poor service and will not be returning. More

I have bought 5 trucks from them over the years and after buying one in September of 2021 I will never be back By far the the worst dealership experience ever poorly run dealership The 2021 ram already has buying one in September of 2021 I will never be back By far the the worst dealership experience ever poorly run dealership The 2021 ram already has transmission problem with 6000km I do not recommend Taylor for anything More

As a first time customer at Taylor Chrysler Dodge, I was very pleased with the experience . Sales agent Fraser Newbery was a pleasure to deal with and I have no hesitation recommending him to anyone thinkin very pleased with the experience . Sales agent Fraser Newbery was a pleasure to deal with and I have no hesitation recommending him to anyone thinking of purchasing a vehicle. More

Went to this dealership to look at a new vehicle I had wanted. First thing I was told is that I better know what I want and should have done my research online before coming in from Louis the new sales ma wanted. First thing I was told is that I better know what I want and should have done my research online before coming in from Louis the new sales manager. I looked at him with confusion as I didn’t know why he was talking to me with such disrespect as I had briefly told him what I was looking for and wanted in a vehicle. I then proceeded to tell him that I would be taking my business elsewhere (as I did and purchased the vehicle I wanted with ease). As I walked away he continued to raise his voice and say that he has a large lot and essentially said my business doesn’t matter to him. I strongly advise not going to this dealership if you would like to be treated with respect or common human decency. Not impressed with Louis and will never be returning to this dealership after this experience. More

I took my 3 year old vehicle here for service for a slight squeal coming the rear rotor that I wanted checked out. I dropped my vehicle off first thing in the morning but the vehicle was not looked at slight squeal coming the rear rotor that I wanted checked out. I dropped my vehicle off first thing in the morning but the vehicle was not looked at until 2:30 with pick up at 3. The pads and rotors were just replaced at the same dealership a little under a year ago. When I arrived, I was informed by the service advisor that all four calipers were seized and required replacement, as well as the rotors were "cooked", and required match cut service or replacement, the pads needed replacing and the brake fluid needs flushed and replaced. All this for a meagre $2500. I was told the wheels were not free spinning and that when the calipers were pushed back in the wheels free spun. My thoughts were the calipers would not retract if they were seized. I told them I wanted a second opinion and was made to sign a waiver to say that the vehicle was unsafe to drive. I have since had a second opinion from a reputable garage and their findings were that the pads, rotors and calipers were all in good shape and not seized and the brake fluid was fine. All that was needed was the rear calipers were a bit dirty and needed cleaned up but otherwise free. The pad had picked up something which was causing the squealing. Repair cost from reputable garage $90. I realize that business has taken a hit due to co-vid but you shouldn't be making up your profit loss with my wallet or anyone else's for that matter. I hate to think how many people have fallen for this unsafe vehicle high pressure ruse not knowing any better. You should be ashamed of yourself for straight up lying and deceitful business practices. Please do not reply to me as I will not be using your establishment for repairs in the future. This is merely a heads up for other customers thinking about using your establishment for repairs. More

We recently purchased a new Jeep Trailhawk Elite from Taylor Chrysler Dodge. We love our new vehicle and were impressed with our salesperson-Fraser Newbery. Patient, low pressure assistance when answer Taylor Chrysler Dodge. We love our new vehicle and were impressed with our salesperson-Fraser Newbery. Patient, low pressure assistance when answering our questions. Our best dealership experience and we will highly recommend Fraser to others. Everyone we dealt with at Taylor went out of their way to make the purchase of our new vehicle a positive experience. Mary and Bill More

Very displeased with my 2019 dodge ram classic warlock Very displeased with my 2019 dodge ram classic warlock with the 6 cylinder power train . The salesman said it was a great truck . I disagree very po Very displeased with my 2019 dodge ram classic warlock with the 6 cylinder power train . The salesman said it was a great truck . I disagree very poor fuel economy as compared to the hemmi motor Wayne More

Great sales consultant and speedy service. Sales consultant Jason Krop made me feel at home and provided excellent service. I had my RAM pickup the very next day and had all my questions answe Sales consultant Jason Krop made me feel at home and provided excellent service. I had my RAM pickup the very next day and had all my questions answered. Jason made the process easy and efficient. Everyone was professional and ready to help. More