The sales team is amazing here. They helped me pick out my brand new 2024 Ram 1500 Warlock and gave me a great deal. If you are looking for good service and a good price in Hamilton, go to Taylor Chrysler Dodge! They have excellent staff and treat you like family.

Drove an hour to this dealership to take a look at a vehicle I was interested in. The vehicle was actually sold a few days before and they failed to notify me. The gentleman I had an appointment with was nice and I don't think it was his fault, he let me test drive a gladiator to make it feel like it wasn't a complete waste of time. Still, poor communication from them and quite upset as I got stuck in traffic on the way back.

I arrived at the dealership without an appointment as my Jeep was making a terrible rattling noise. I was immediately met with attitude by the service advisor who told me it would be a week or two before it could be seen as he was frustrated that I had not called first. When I asked if he could recommend another mechanic nearby as I wasn't comfortable driving it further, he refused. After my husband went in twice to check on whether or not he had been able to look at the vehicle, people were calling and getting booked in for next day appointments while my Jeep sat in their lot. I left the Jeep only to get a call a week later saying some bolts have come off the muffler but they refused to fix it and suggested I bring it to Zoro Muffler up the street for the $50 fix. The explanation I received when I asked why they would not just replace the broken screws at the dealership was that they would charge me a lot more as they would replace things that did not need to be replaced. All I can say is that in the 18 years I have been using this dealership to purchase and service my vehicles, I have never received such poor service and will not be returning.

I have bought 5 trucks from them over the years and after buying one in September of 2021 I will never be back By far the the worst dealership experience ever poorly run dealership The 2021 ram already has transmission problem with 6000km I do not recommend Taylor for anything

Paid $60.00 for a diagnosis to find out what was wrong with my Jeep Cherokee. The technical response from the service department was I am not sure what is wrong with your car. Great scam to rip people off for hard earned money. Way to go Taylor Chrysler. I then took my car to a competitor they found the problem with out a cost. Taylor Chrysler looked at the jeep and still could not find the issue. I think they need to higher mechanics who can diagnosis and trouble shoot for vehicles that need parts replaced under warranty. The best reply I got from Ryan was He will not fix the problem with my part because Chrysler will not pay for the replacement part even tho it was under warranty. I will never deal with them again.

As a first time customer at Taylor Chrysler Dodge, I was very pleased with the experience . Sales agent Fraser Newbery was a pleasure to deal with and I have no hesitation recommending him to anyone thinking of purchasing a vehicle.