T&T Honda

Two years running I have tried to get winter tires on one set of rims and a all season on another (labeled which side of car) and both years they removed the set on the rims and put on new tires instead of t set of rims and a all season on another (labeled which side of car) and both years they removed the set on the rims and put on new tires instead of two sets on two sets of rims. The guy even called mid way through servicing and asked what was wanted and still didn't do it. Now I have 8 ruined tires :( More

We normally deal in Okotoks but wine tot TnT for some warranty work because its closer to our house in Calgary. In short, never again. They just don't care. Staff are rude. They treat you like a problem. warranty work because its closer to our house in Calgary. In short, never again. They just don't care. Staff are rude. They treat you like a problem. I'm supposed to get a free rental if it takes more than 5 hrs to repair. Fine and good, it takes them two days to look at the car and I'm stuck without wheels. Had to take a taxi home because the shuttles guys are "on lunch". Not impressed at all. More

First, let me say I have recommended Zahir (new car sales) at T&T to several people. Second, I would not trust anyone at T&T farther than I could throw them. My wife purchased a new Accord. Lik sales) at T&T to several people. Second, I would not trust anyone at T&T farther than I could throw them. My wife purchased a new Accord. Liked the car, liked working with the salesman (Zahir), got a good price, love the car. After doing the deal, have to talk to the finance manager about the paperwork. No, I don;t want the extended this or the extra that or anything else they try to hard-sell you. Three days later, my wife goes to pick up the new car. Before taking delivery she looks at the bill of sale and the payment isn't what she remembered. She tells finance manager to go through it line-by-line. He added an insurance product to cover car payments if she lost her job and some other stuff to the invoice and wasn't going to tell her. He just added it on and asked her to sign. If she didn't notice, he woudl have added a couple thousand dollars of unnecessary and unwanted extras on (and earned himself a fat commission). Needless to say, we made them fix the invoice, took the car and have NEVER been back for any service work. NEVER will. They proved they can;t be trusted. We still recommend Zahir for sales, but with two caveats. First, you have to be willing to "play the game." Second, don;t trust them, double and triple check everything. More

My husband I test drove a used Sienna at T & T Honda My husband I test drove a used Sienna at T & T Honda late on a Saturday afternoon. The salesperson came with us. We discussed the different asp My husband I test drove a used Sienna at T & T Honda late on a Saturday afternoon. The salesperson came with us. We discussed the different aspects of the vehicle and talked prices. We left the dealership and my husband and I talked it over. I called the salesman back on his cell and made an offer. I said that we would pay the asking price if he took off the GST and threw in a new set of tires. He said he would have to talk to his manager. He did and called us back. He said that the sales manager said o.k. and I said "Then we have a deal" He said "yes". We made an appointment for 6:00 p.m. on Monday as the dealership was closed on Saturday. I spoke with the salesman on Monday morning to confirm our appointment and to discuss payment options. I had thought I could use debit in order to get some airmiles, but he told me that they would not do such a big transaction by debit or visa because the dealership would have to pay a hefty fee. I told him that would do it by bank draft and spent the afternoon moving some funds around and getting a bank draft made out to T & T Honda. I received a call from the Sales manager confirming our appointment and a call from the Customer relations person confirming our appointment. Everyone was looking forward to meeting with us. At 4:00 p.m., the salesman called and said that someone else was looking at the vehicle and he was powerless to stop them. I said that we had a deal and he said that I needed to put a deposit down in order to confirm the sale. I was not asked for a deposit earlier. I gave him my credit card number and he said that he would take a deposit. I told him that I had obtained a bank draft for the full price agreed upon. I picked up my husband at work and we headed to the dealership. 5 minutes before we got there, the salesman phoned and said that the van had been sold and that there was nothing he could do about it. I now understand why used car dealers have such bad reputations. Their word is worth nothing at T & T Honda. Three people at the dealership were well aware of the fact that a deal had been made. I suspect they made an extra few bucks by selling to another buyer. Immediately after I found out the van had been sold, I tried to get in touch with both the Sales Manager and the Customer Relations person. My calls went unanswered and no one responded to the messages I left. In the messages, I just said "Hi, this is Linda. Would you please give me a call at ..." They obviously knew exactly who was calling even though I gave no details as to why I was calling. A few days later, I purchased a beautiful used Lexus from a truly professional dealer. I will never go back to T & T Honda. More

Took my car in for waranty work (battery going dead) and call me to tell me they can't find nothing wrong. So I pick up the car in the pm only to find grease and dirt all over the door sill panels and floor call me to tell me they can't find nothing wrong. So I pick up the car in the pm only to find grease and dirt all over the door sill panels and floor mats, not impresses! Very next morning as I am getting ready to leave work my car won't start, battery is dead again! So I guess it's back to the dealer that doesn't care about the customers vehicles... Last Honda I buy at T & T. More

The BEST car repair and service experience ever. Kudos to service advisor "Ken Windsor" and others at the T&T Honda car repair service department. I has just moved to Calgary and was looking for a Honda deal service advisor "Ken Windsor" and others at the T&T Honda car repair service department. I has just moved to Calgary and was looking for a Honda dealership that would take care of my regular maintenance. A friend of mine recommended T&T Honda. His family had purchased a Honda Civic at T&T and they were taken care of by everyone really well. I was helped and advised by Ken about winter tires and he was nice enough to even through in a free car wash. Thank you so much! If anyone has had a bad experience at any other car dealership then I would highly recommend them to give T and T a try. You will not be disappointed. More

Its next to impossible to get any quality warranty work done at T & T Honda. Usually they can't find the problem. If they can, they will come up with some excuse as to why its not covered. I've only had done at T & T Honda. Usually they can't find the problem. If they can, they will come up with some excuse as to why its not covered. I've only had 2 issues in the 3 years I have had my Honda. Both of which should have definitely been covered under warranty. T & T was useless on both issues. One was too minor to be covered, even though Honda Canada has told me it should be covered no matter how minor. The second issue, they told me was fixed, however the problem was not fixed. I don't believe they even did anything to it. I would never deal with T & T Honda again. More