T&T Honda

Replacement of different all seasons tires On October 06, 2017, I met with a service adviser Oubid Farag. I requested to install all seasons tires michelin defender production 2017. He says y On October 06, 2017, I met with a service adviser Oubid Farag. I requested to install all seasons tires michelin defender production 2017. He says yes. One hour later I asked him again to ensure that they will install the right tires. He said it is too early. few hours later on, I found out, that they installed 3 tires from 2016 and one tire from 2015 different tires. The service adviser left T and T Honda without telling me, where I was waiting and looking for him. I feel deceived by this service adviser and I feel unsafe to drive during the winter time. More

2017 Honda Accord I had a great experience purchasing my new 2017 Honda Accord. I am thankfull for the excellent service Johnny, Darren, Eve, Jordan and Remy provided. I had a great experience purchasing my new 2017 Honda Accord. I am thankfull for the excellent service Johnny, Darren, Eve, Jordan and Remy provided. More

Jan awan 5star for Mr.Bobby Khanna friendly and knowledgeable person, really like to have business at T&T Honda to buy a vehicle. Specially Mr. Bobby Khann 5star for Mr.Bobby Khanna friendly and knowledgeable person, really like to have business at T&T Honda to buy a vehicle. Specially Mr. Bobby Khanna did an outstanding job to help me find the perfect vehicle. Mr. Khanna was there to answer all my questions. Besides Mr.Khanna the staff were all great people and the showroom was very clean compared to other dealers. My next car will be at this dealer, looking forward to that. Thanks Mr. Bobby Khanna More

Great experience purchasing my 2017 Honda CR-V I was in the market to purchase a smaller SUV and had completed some research on a few possibilities. When it came time to check out the CR-V, Darren I was in the market to purchase a smaller SUV and had completed some research on a few possibilities. When it came time to check out the CR-V, Darren was fantastic at explaining the differences, taking the time to ensure I understood the different features of each model. He did this in an honest, respectful manner. He gave me the information and let me make the best decision for me and my family. The CR-V won out over all the four possibilities I was looking at and I love my CR-V! More

New Honda Civic - A major first I have driven Ford for over 15 years and dealt with one dealership for all my vehicle purchases. I required a change to my monthly expenses but also w I have driven Ford for over 15 years and dealt with one dealership for all my vehicle purchases. I required a change to my monthly expenses but also wanted a safe, stylish, dependable vehicle when trading in my oversized SUV. When attempting to return as a customer to my previous dealership, to look at options, discuss needs, and concerns, my request was ignored - I will call you back (still waiting). Customer Service means a lot to me, so I took exception to this and started to expand my horizons. On a whim and a friends recommendation I looked on T and T's webpage which resulted in an immediate call from Johnny. Johnny took time out of his day to share about Honda, as he was made aware I was completely unfamiliar. As and independent mother, concerns for safety and reasonable economics were discussed and Johnny listed. He offered direction and options. In no way did I feel like an inconvenience asking questions that Im sure longtime, savvy Honda owners would know but Johnny provided clarity and education to all inquires. Upon the conclusion of our call, I was invited to call back any time, if I needed anything further. No pressure. I spent the next week doing extensive research on Honda, the dealership and on Johnny as a sales rep. Please with the outcome of my research, I followed up with Johnny to make an onsite visit to discuss options. The result was a purchase of a new Honda Civic EX-T. From the immediate start of my interaction with Johnny, to working with Jenise in finance - who worked number magic to assist in the best financial outcome for me and my daughter - to the delivery and explanation of the vehicles details by Ramy was a great experience. I felt welcome, cared about and not like a number or "a sale". I was treated with respect by each person I had the privilege of communicating with. Johnny - Thank you for listening and helping re-evaluate my auto/financial needs Jenise - Thank you for caring about my financial requirements and advocating for the best possible out come for me Ramy - Thank you for helping this Honda newbie with all those pretty bells and whistles, your education session was incredibly helpful! 15 years of Ford erased by impeccable customer service at T and T Honda. More

Bought 3 cars here When I purchased my first car here in 2009 I was very pleased with everything about this dealership. Kelvin Hur sold me my first CRV and he had to be When I purchased my first car here in 2009 I was very pleased with everything about this dealership. Kelvin Hur sold me my first CRV and he had to be the best salesman I had ever dealt with - anywhere. By the time I bought my second car in 2012, things were a bit different. I had a few issues getting the car because of a lot of red tape in their finance dept, but it all came together in the end. By car three in 2016 there were many changes at the dealership. Kelvin no longer sold cars but was in the finance dept. Too bad about that. When I needed service I learned there was no longer a shuttle other than the early AM service among other issues making it hard for me to stay with this dealer. I requested a manger call me and nobody called me back. They were getting a little too busy to remember customer service I think so I have since moved to another dealership for my service and will buy my next car at the new dealer in 2018. More

2017 Honda CR-V Touring I had a great experience with my new purchase. Darren took the time to make sure that everything was exactly what I wanted. I received exceptional se I had a great experience with my new purchase. Darren took the time to make sure that everything was exactly what I wanted. I received exceptional service from Darren, Eve and Ramy and the very friendly, knowledgeable staff at T&T Honda. More

New CRV-EX - I had a great experience at TNT Honda. We were referred there by a worker at my husbands Work. From beginning with Darren through to Kalvin and endi I had a great experience at TNT Honda. We were referred there by a worker at my husbands Work. From beginning with Darren through to Kalvin and ending off with Ramy. Darren was great at making the purchase work for us and competitive along with thank you for taking our re build trade in. Kalvin made it very easy and no stress to get the financing together. Remy was wonderful with pick up, even though it was obviously a busy day, he did not rush me through and really showed me all the features in my car. Over all a great experience! More

Go to a different dealer. Service here is abysmal. If I could give zero stars I would. First trouble happened when the wheel bearing on my 2013 CRV broke down. I started hearin Service here is abysmal. If I could give zero stars I would. First trouble happened when the wheel bearing on my 2013 CRV broke down. I started hearing a humming noise on the back portion of the vehicle. I brought it in, and they did a test drive and the tech heard the noise. Their diagnosis: wheel alignment. So I did my wheel alignment (btw, the wheels were not aligned when I initially got the "brand new" vehicle.), but the noise is still there. Then they started to blame the uneven thread on the wheels. I can sense their incompetence showing up, so I went to Village Honda, and right off the bat, their diagnosis was spot on. They did the repairs under warranty, problem solved. I had dealt with Village Honda ever since, and had no issues with them. Second thing about T&T, the sales people haven't explained what a platinum paint protection covers. I am doing my inspections regularly, but when I asked what the inspections are for, no clear answer was given. I was directed to FInance department, and even them could not give me a concrete answer, and I overheard the woman who I spoke with made a comment that she could not understand me. Very unprofessional. One thing that they are good at is Sales. They are good at drawing you into their trap and then leaving you out to dry. Again, if you could avoid this dealer, avoid it. I wouldn't mind paying a little bit extra (if needed) and/or travelling a little further as long as I could have a decent customer service. More

New Accord to replace the old one. This is my 4th vehicle from T & T. this started back in 1983 when they were located on 32 Ave N.E. in all I have dealt with all the local Honda dealer This is my 4th vehicle from T & T. this started back in 1983 when they were located on 32 Ave N.E. in all I have dealt with all the local Honda dealers and by far have had my best experience in the past with T & T (this is my 9th Honda). This time was no different from the other times dealing with T&T. Excellent service, excellent facility and most of all the people. I would highly recommend this to people who are in the market for a new Honda or any used vehicle. I have bought used vehicles from this dealer also. More