T&T Honda

Informative, Helpful, Friendly, Comfortable We were at T&T Honda to buy a new 2019 or newer 2020 HR-V. Andrew gave us a lot of helpful information. He was friendly. The negotiations process was We were at T&T Honda to buy a new 2019 or newer 2020 HR-V. Andrew gave us a lot of helpful information. He was friendly. The negotiations process was certainly not bad considering other dealerships that my wife and I had gone to. And certainly, the information provided by Andrew at the time of pick-up, as well as the financial and warranty info provided by Eve and Kelvin was invaluable. Overall, it was an excellent experience. Thank you. More

T&T Honda was friendly and easy to deal with... They made the car buying process smooth and painless. I appreciate the quick responses to my questions and am happy with my purchase. the car buying process smooth and painless. I appreciate the quick responses to my questions and am happy with my purchase. More

Great experience with T&T as in the past Sales staff were great, very good communication and knowledgeable on the vehicle purchased. My only negative was Raymond Li in finance, he was unorgan Sales staff were great, very good communication and knowledgeable on the vehicle purchased. My only negative was Raymond Li in finance, he was unorganized, his desk is messy, he has wrong names on the bill of sale, he made an error in addition then tried to fix it and make yet another error. I had an appointment at 4 pm, he was 20 mins late. He was confused and disappointed we were not financing (maybe no commission for him). More

Above and beyond I have my Honda Ridgeline serviced at T&T Honda and they go above and beyond my expectations. Great vehicles Great service and friendly staff always w I have my Honda Ridgeline serviced at T&T Honda and they go above and beyond my expectations. Great vehicles Great service and friendly staff always willing to help More

Great experience! My recent experience with T&T Honda was just as efficient as all my past leasing experiences have been, going back to the years when they were located My recent experience with T&T Honda was just as efficient as all my past leasing experiences have been, going back to the years when they were located just off 32nd Ave NE! Johnny Ngo is very friendly and respectful, and has a thorough knowledge of all their vehicles - very helpful in making my final decision! Kelvin Hur is also very friendly, respectful, and thorough in explaining the finance end. Thank you Team T&T Honda, for making all of my experiences throughout the many years of driving Honda cars extremely enjoyable!! More

Excellent team and great customer service!!! It was a great experience as always. Marianne did an awesome job, very patient with us from start to finish. Kelvin very efficient and pleasant as alw It was a great experience as always. Marianne did an awesome job, very patient with us from start to finish. Kelvin very efficient and pleasant as always. And Kyle, very detailed and knowledgeable. Team did a commendable job! Will recommend making your vehicle purchase here. More

Very questionable service report About 5 years ago, I had my car serviced at T&T and on the multi-point inspection it was noted that my battery was fine (given a green pass assessment About 5 years ago, I had my car serviced at T&T and on the multi-point inspection it was noted that my battery was fine (given a green pass assessment)...the car wouldn't start in their parking lot after the servicing due to a dead battery. They forgot to actually look at the battery. They installed a battery at cost with no labor charge. Fast forward to July 2019, they gave my battery a 'green' assessment during their multi-point inspection. A few days ago, my battery died as did my starter. I put on 10 000 km/yr as this is not my primary vehicle. Starters can die without warning. Batteries usually give a little bit if notice they are on their way out. The battery cables were excessively corroded too. None of these notes appeared in the July report. I had to buy a new battery and cables elsewhere as I have lost complete confidence in T&T . Future buyers, please be aware that when you get a multi-point inspection on your vehicle, you may not be getting the complete truth. If they miss the basics such as a battery analysis, multiple timesz what else are they overlooking? And, I wish you the best of success in trying to actually get a straight answer from a service advisor within a reasonable amount of time. The battery was so corroded it would have been obvious if anyone touched them to do a battery inspection. More

Excellent from start to finish Husband saw 2014 Honda CRV online. He called salesman Jas Singh and arranged to see car next day. We put a deposit on car and arranged for myself to Husband saw 2014 Honda CRV online. He called salesman Jas Singh and arranged to see car next day. We put a deposit on car and arranged for myself to fly to Calgary the next week to pick up. Jas arranged a pick up for me at the airport from a very friendly driver that insisted on placing my baggage in vehicle.The car was cleaned perfectly and even had the classy touch of a bow on it once I arrived. Ramy Yasmin familiarized myself with GPS and other questions I had. This dealership was very professional, very customer focused and I would recommend making your vehicle purchases here. More

Great experience! Great experience and their staffs were very helpful. Jonny helped me answered all my questions and concerns about choosing a new car. He was so patien Great experience and their staffs were very helpful. Jonny helped me answered all my questions and concerns about choosing a new car. He was so patient, friendly and knowledgeable. When I came to pick up my vehicle, Ramy spent his time to explain how everything works. Overall I would highly recommend T&T Honda. More

Had to pay for a second opinion that says they screwed up Last year I got a new starter installed in my manual transmission 2006 CR-V at Yukon Honda; they recommended an aftermarket one from Napa. It worked f Last year I got a new starter installed in my manual transmission 2006 CR-V at Yukon Honda; they recommended an aftermarket one from Napa. It worked fine for eight months. I moved to Calgary last month. The clutch died two weeks after I arrived, just about when I realized that the company I'd rented an apartment from was so bad that I would have to move. But, hey, T&T Honda said that at 190000 km a $2000 clutch repair was a reasonable thing and I could expect to get a lot more miles out of my car. So I went for it because I needed a reliable vehicle and quickly. Two days later the starter began making screeching noises. I took it back. They said it had coincidentally failed and was damaging other engine components. I gave them the Yukon Honda invoice for that starter; they told me it had no guarantee. They offered me an apparently different aftermarket one or a new Honda one, but told me I'd be paying for both the part and labour. Yukon Honda said it WAS under guarantee and T&T Honda just needed to contact Napa. T&T Honda did so and got the free replacement part, but I was still responsible for paying labour. So I did. And the starter failed again two days later. T&T Honda blamed the two Napa starters - I was told both that they are "incompatible" and essentially that they are cheap crap, with the implication that I am therefore getting what I deserve. Which comes back to me following the advice of another Honda dealership. Yukon Honda and Napa said there is no compatibility issue. Napa's recommended garage, CN Auto, says the starter works fine and it's the ring gear on the fly wheel and it'll take $1500 to take the transmission out again to replace that and if it were their work they'd be taking it apart under their guarantee to see what went south. T & T Honda insisted a new Genuine Honda starter will fix it and has implied that they will not be held accountable if it does not. I used dealership-based service, despite the cost, to try to ensure some level of consistency, reliability and accountability while having to relocate to different cities. I've been laid off three times in three years, so money is tight and the decision to make that investment was not an entirely easy one. But apparently it was an investment in stupidity. I've especially enjoyed not hearing back from them for days at a time and then being repeatedly told that I am misunderstanding what they and/or the second mechanic said. I can, in fact, use a phone, and have had to multiple times to call the second mechanic back to confirm that no, I was 100% clear on what he had told me. What fun - I get to have no functional car and be gaslighted while the second mechanic gets his time wasted. That's some highly professional treatment of both colleagues and clients there, T & T Honda. An update: a week later and it continues. They are offering to do another starter replacement free, which would be sort of nice except for the part where a) it's a bandaid solution and b) instead of the new one they previously insisted would solve all my problems and actually offered verbally last week, they've now decided that nope, I get a remanufactured one. Apparently, I have once again "misunderstood". Even though I took written notes of the verbal offer and therefore know it was for $1300 of parts and labour, whereas today's written offer was for $841 of parts and labour. Classy, guys, classy. More