Surgenor Hyundai
Ottawa, ON
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141 Reviews of Surgenor Hyundai
Tarek provided me with a pleasurable buying experience Both Tarek and the business manager were great to deal with! I had only 40 minutes to get this deal done and both did an amazing job! Both Tarek and the business manager were great to deal with! I had only 40 minutes to get this deal done and both did an amazing job! More
Best transaction ever From the first communication to the follow-up after the transaction Tarek and his team went above and beyond to make the transaction as easy as possib From the first communication to the follow-up after the transaction Tarek and his team went above and beyond to make the transaction as easy as possible. Everyone I have met at Surgenor was very friendly and I would not hesitate to recommend this dealership to anyone ! More
Purchase of 2016 Elantra with Tarek and Sean We are long time happy Hyundai customers. Tarek, Sean and all involved made our trading in of our 2010 Santa Fe and buying a 2016 Elantra experience a We are long time happy Hyundai customers. Tarek, Sean and all involved made our trading in of our 2010 Santa Fe and buying a 2016 Elantra experience a very smooth transition. The trade in was fair and Tarek Abdelfatah was very personable and was an extremely knowledgeable Sales Representative. It was a pleasure dealing with him. Highly recommend Surgenor Hyundai & Staff! More
Always recommend costly extra services They're nice, courteous etc but no matter what I take my 2013 car in for -- scheduled maintenance, warranty work -- they come back with a list of abou They're nice, courteous etc but no matter what I take my 2013 car in for -- scheduled maintenance, warranty work -- they come back with a list of about 20 more procedures that they "strongly recommend." This time several of those had actually just been done -- but at a different dealership -- so they were recommending them without actually checking the condition of what they were claiming needed replacing/cleaning. Even after they took those things off the list, what they wanted to do (on top of the warranty work) would still have cost upwards of 500, which I simply can't afford. So - watch for this - they'll say "well if you do any one thing, it should be ..." . I don't know about cars. On the spot, at the end of the day, wanting the xxxx car back and knowing I have a long trip ahead of me, I'll give in, just in case they're right. This time - fuel injector service, at 55,000km (again - apparently they pulled one on me without asking at 28000) - for $179. Later of course when I have time to look it up I find out it's a rip off and hardly ever necessary. I took the car there because the tranny was acting up and I wasn't sure it would be safe to go to a dealer farther away. Next time I'll take my chances. Honestly this happens EVERY TIME. More
Excellent Community Focused Dealership The team I dealt with was excellent and very community oriented. The sales process was fair and low stress. The team was clearly interested in build The team I dealt with was excellent and very community oriented. The sales process was fair and low stress. The team was clearly interested in building a long-term relationship. I would not hesitate to recommend this dealership. More
This is the second Hyundai that I have purchased from After buying our first Hyundai, a 2015 Santa Fe from Surgenor Hyundai, we were so impressed with our car purchase experience that we decided to go bac After buying our first Hyundai, a 2015 Santa Fe from Surgenor Hyundai, we were so impressed with our car purchase experience that we decided to go back for our second car - an Elantra 2015. The second time around, the sale process was even smoother. Tarek Abdelfatah (Sales Representative) was amazing to deal with, and he wasn't going to let us leave without getting us exactly what we wanted and were happy with. Tarek was knowledgeable, personable, engaging and very enthusiastic; and the transaction was completed swiftly along with the assistance of Mike Patterson (Sales Manager). Your great customer service is highly appreciated and I look forward to subsequent maintenance visits in the future. I constantly recommend anyone looking for a Hyundai vehicle to visit Tarek at Surgenor Hyundai. More
totally satisfied After buying our first Hyundai, a 2012 Vera Cruz, from Surgenor Hyundai we decided to go back on a day when they were having a tent sale This sale re After buying our first Hyundai, a 2012 Vera Cruz, from Surgenor Hyundai we decided to go back on a day when they were having a tent sale This sale represented many advantages to us the buyer. Upon arriving we met Tarek Abdelfatah who as it turned out was to be our salesperson. We also renewed acquaintances with Connor Reid, General Manager of Surgenor Hyundai and he informed us that he would do whatever necessary to facilitate the purchase of a new Santa Fe XL AWD limited edition. Tarek was very accommodating, polite, and frank. He responded to us whenever required and was very aware of our possible new car buying anxieties. Tarek made the process easy, comfortable and with Connor's input, which was indispensable, we walked away being the owners of a new car. I would recommend Surgenor Hyundai to anyone who was looking to buy a new car. More
Excellent service from Tarek! My husband and I recently bought a Hyundai Santa Fe Sport Luxury in May, 2015 and absolutely love it. Tarek was our sales consultant and we could not My husband and I recently bought a Hyundai Santa Fe Sport Luxury in May, 2015 and absolutely love it. Tarek was our sales consultant and we could not be any happier with our new car and his service. He took us for a couple of test drives, was very informative about the car by answering all our questions, and provided us different options to help us make the best decision. His personalized service by offering us a ride to the dealership and back was very helpful and appreciated during times when we couldn't make it to the dealership to close off the deal. Thank you Tarek for your patience and for helping us choose the right car for us! More
Excellent saleman Tarek Abdelfatah is our sale person for 2015 Santa Fe Sport, he great sale man, very honest and friendly, working very hard , I say it again Tarek is Tarek Abdelfatah is our sale person for 2015 Santa Fe Sport, he great sale man, very honest and friendly, working very hard , I say it again Tarek is excellent service, I will recommend Tarek to all my friend who looking to buy new car, thanks again Tarek More
Good Experience at Surgenor Hyundai Had a very good experience trading in a 2009 Santa Fe for a 2015. Surgenor provided a better trade-in value whereas 2 other dealers complained about Had a very good experience trading in a 2009 Santa Fe for a 2015. Surgenor provided a better trade-in value whereas 2 other dealers complained about the fact the vehicle had had an accident (rear end $5.K in repairs). It was all about price!!! More