Sunridge Mazda

Super frustrating car purchase experience with the Sunridge Mazda. It's not a place you want to waste your money dealing with a bunch of dishonest people. 1. Reasonable price on the website to attr Sunridge Mazda. It's not a place you want to waste your money dealing with a bunch of dishonest people. 1. Reasonable price on the website to attract customers to come in and sell way over-price 2. Dishonest sales provided dishonest vehicle information to customers: Describe the synthetic seats as genuine leather and not offer complete information about the vehicle the customers should know 3. Finance staff doesn't want to know the finance interest rate until the last minute because you can only accept whatever rate they give you when you pick up the car. 4. Much higher finance rate than the other dealerships The salesman named Andy Wong called us to come in to check a used 2021 Corolla that we enquired about on their website. The actual price he offered for the used Corrola is totally insane, $5000 more expensive than buying a new one. We tried a Nissan Kicks SR 2020 which we were not familiar with. He introduced the seats as leather which interested my wife a lot. I asked him if it is genuine leather and he confirmed it is genuine leather. This is one of the major reasons my wife loved it and made a decision right away to purchase it. We found out after we went home the seats are synthetic. This authentic information made us very upset and regret the purchase. In addition, they were trying to hide the actual finance rate from you since the beginning. On their website, they offer starting rate of 3.99%. When we made the deposit for the purchase and we asked about the finance rate, Andy and both the finance manager Tony Dinh said it starts at 6.99% and could be higher based on our credit score. My wife was told by Tony that they can't even tell you the mortgage rate on the phone because it is personal and confidential and they will only let you know the rate when you bring in the down payment to pick up your car. It's so ridiculous! Never heard that you can't discuss with the bank over the phone the mortgage rate of your own! I can see the purpose of not letting you know the mortgage rate that you have to accept whatever rate they offer you at the last minute! My wife questioned Tony on the phone for not letting us know the mortgage rate, Tony then said its 6.99%. My wife said this is so much higher than other places, Tony then said he can get it for 5.99%. We are very concerned with the way that they are not being transparent and upfront with the customers. Looks like they do have great room for negotiation for the interest rate only if you ask and insist! These two things are really big, big red flags for this dealership! We have no more trust in them anymore. If sales can lie about the spec of the vehicles such as leather seats and can deliberately keep customers in the blinds for finance information we seriously doubt if there are other things about the used car that we decided to purchase that are not being revealed or being hidden from us. This place in general doesn’t win our trust anymore. So we decided to cancel the order. We have explained the concerns to the store managers and want to get some deposits back by deducting an amount for the time they spent on this purchase. The managers' attitude was very arrogant and did not give any room for discussion: you made a nonrefundable deposit and no matter what happened, how bad you feel about your experience, you are not getting anything back! Now we have decided to lose the $1000 deposit and find a car else whereas we have no faith in this dealership, their car and their price anymore. Instead of having the future trouble of losing more on the unknowns of their used vehicle (Not to our surprise, we found so many complaints about them on the internet ), we chose to lose the $1000 to stop the future loss. This is a lesson we learn that before you go with a dealership, check their review on the internet! Just let you know Sunridge Mazda, Calgary, this is not the way to do business and please stop fooling your customers. More

Great experience. Very friendly staff. Got right to the point. They even managed to get my car ready in only 2 days and ready for pick up. Couldn’t be happier with my Very friendly staff. Got right to the point. They even managed to get my car ready in only 2 days and ready for pick up. Couldn’t be happier with my new CX-5. More

Don’t trust this dealership. Worst dealership I’ve ever bought a car from. They know how to give you a “good price” on the car then if you don’t get a copy they will change the Worst dealership I’ve ever bought a car from. They know how to give you a “good price” on the car then if you don’t get a copy they will change the numbers once you buy the car. If you don’t buy the car they keep your deposit $2,500.00. One manager said that’s how all dealers are doing business now. Meaning if you get “cold feet” you lose your deposit. Of course they will lie again because you don’t have proof the car was the price you negotiated. Say as far away from this place as possible. Get a copy of the price you negotiated, I never ever thought a dealership would change prices like that. And that sales man with all the “top salesman” awards on this desk, knows he got those dishonestly. More

Felt disrespected by the sales manager after we settled to discuss things. Maybe he figured that we weren't really going to buy a car on the spot and after so many times of convincing us to sign an agreeme to discuss things. Maybe he figured that we weren't really going to buy a car on the spot and after so many times of convincing us to sign an agreement (but we didn't) he went off and said to print another copy of the pricing we requested but then he never came back and he let his colleague continue to talk to us instead. More

Enjoyable and smooth experience! The team has the vehicles we wanted to see pulled up and ready for us up front, let us took the time to test drive and compare all 3 and when we made the selection, w vehicles we wanted to see pulled up and ready for us up front, let us took the time to test drive and compare all 3 and when we made the selection, we were able to get a great deal! Tony and Raj in sales were super knowledgeable and professional and Sonny was very helpful as well. No BS no run around. More

Best car purchase experience I’ve ever had at a dealership. Straight to point without the hassles. Excellent from beginning to end and from staff to management. Thank you to Marwa and everyo dealership. Straight to point without the hassles. Excellent from beginning to end and from staff to management. Thank you to Marwa and everyone at Sunridge Mazda! Tarick More

Worst behavior from the manager and it was a clear indication of racism. I do not recommend this place to anyone. This is the worst dealership I have seen in my life. indication of racism. I do not recommend this place to anyone. This is the worst dealership I have seen in my life. More

Please avoid.Asked 3 times within 20 minutes to 'sign Please avoid. Asked 3 times within 20 minutes to 'sign to show my commitment' in a very aggressive manner. Look at the add ons. Criminal. Report Please avoid. Asked 3 times within 20 minutes to 'sign to show my commitment' in a very aggressive manner. Look at the add ons. Criminal. Reporting this to AMVIC and I hope they will expect a fine in the near future. Please fellow consumers zoom in. $800 'doc fee' disgraceful. $1339 'service contract' which was already covered by mazda. Sales rep said 'this pays my salary', lies. I'm actually asking around a few places to see if this is even legal. On the second 'deal' piece of paper the sales rep came back with payments in bi-weekly instead of monthly like i'd asked. She got very mad when i told her i knew bi-weekly payments are 26 individual payments in a year, not twice a month like she said. They absolutely tried to trick me into paying more than the 'first deal' i was offered. The numbers don't add up either. This was the third 'deal' we got down to and it came to minimum $450 over 84months. That's $37,800 for a car that was originally advertised at $26,000. Instant walk-away for anybody. It's a real shame that places like sunridge mazda will be taking advantage of people who only look at the monthly payments. Please, please avoid. More

I recently purchased a new Mazda CX-5 from Sunridge Mazda. My sales person Tony Dinh was very helpful and knowledgeable. Excellent experience. Thank you. Mazda. My sales person Tony Dinh was very helpful and knowledgeable. Excellent experience. Thank you. More

I had an excellent experience dealing with Tony Dinh and Mark . They were extremely easy to deal with and treated me with extreme respect and care. It was clear that they valued my time and that they wanted Mark . They were extremely easy to deal with and treated me with extreme respect and care. It was clear that they valued my time and that they wanted my business, which made me feel valued . I appreciate their transparency and willingness to work with me, and I highly recommend them for a sales process that you can feel good about. Next step now - delivery of my new CX5 !! More