Suburban Motors

excellent sales guys bought a 2016 GT mustang and a very happy new owner. i highly recommend Nathan Forbes and Colin Bancks for the effort and patience that i experienced bought a 2016 GT mustang and a very happy new owner. i highly recommend Nathan Forbes and Colin Bancks for the effort and patience that i experienced from them. good people to dealth with More

Just Awesome!! I loved my 2011 Explorer so much, but it was time to trade her up. I was greeted by a very friendly sales person Nathan Forbes who was very knowledgea I loved my 2011 Explorer so much, but it was time to trade her up. I was greeted by a very friendly sales person Nathan Forbes who was very knowledgeable in product, and made my whole experience a pleasurable one. I also would like to extend a great appreciation to Colin, Giles and Sam. I was very impressed with the dealership and look forward to a long relationship. Thank you Sincerely, Kimberley Victoria BC More

help in time of stress My 2007 Mercury Grand Marquis developed brake problems on a rainy Sunday in January when I was moving out of my condo. Car was full of belongings My 2007 Mercury Grand Marquis developed brake problems on a rainy Sunday in January when I was moving out of my condo. Car was full of belongings and was not safe to drive. I got it to Suburban, left a note for Service Advisor Stephen Freisinger, and hoped for the best as I needed the car for a two-day move. Got a rental car, and the next day Stephen called me, took care of my car, got a part in from Edmonton, and got me back on the road in three days. Very good service as I could tell Stephen was swamped with scheduled work. Suburban and Stephen have always done excellent work for me over several years. Gerry Porter, Victoria, B.C. More

Great cars! Great people. Bought a Ford Escape from Suburban and I am extremely happy with the vehicle and the quality of service provided by the sales team. I would highly rec Bought a Ford Escape from Suburban and I am extremely happy with the vehicle and the quality of service provided by the sales team. I would highly recommend Suburban. Ask for Jonathan White he will take good care of you. NG More

No one takes responsibility I bought a 2013 Ford Focus here. Right from the start there was a problem with the clutch (even though it is an automatic). No one listens to me when I bought a 2013 Ford Focus here. Right from the start there was a problem with the clutch (even though it is an automatic). No one listens to me when I say the car lurches, shakes and rattles when I accelerate gently. If I gun it most of the shaking disappears. Service people tell me it is the way I drive (really?). For city driving one cannot accelerate hard all the time as we are so often in a line of traffic. I do not believe for a minute that the service people would put up with this poor performance in their own cars. I have been in several times and even had a service manager come out for a ride to feel it. Staff know very well that this is unacceptable, yet they expect me to just live with it. I drove a loaner 2015 model and it is peppy and great to drive, just the way my car is not! My advice: Do not buy a Ford Focus or Fiesta and do not buy from this dealer. More

Excellent support by sales and service personnal A new Lincoln was sold to me by Matt Mclennan who provided excellent support during the sales process. He referred me to the service department when i A new Lincoln was sold to me by Matt Mclennan who provided excellent support during the sales process. He referred me to the service department when it was discovered the keyless entry was not operating and followed up with phone calls. The Service Department was immediately responsive and directly acted to remediate the situation. . More

The Tax Man Stops By I would like to say how professional Matt was during this process that went on for approx. 3 weeks not to due to the dealership but my own concerns. I would like to say how professional Matt was during this process that went on for approx. 3 weeks not to due to the dealership but my own concerns. Matt kept me informed through the whole process and got me my answers I needed to make the correct decisions about Leasing the F150 Lariat. The rest of team I would like to say thank you to Michael sales manager and Giles in finance well done everyone. More

Great service center The service center is excellent. They are friendly and go out of there way to make sure your vehicale is serviced correctly and really know what they The service center is excellent. They are friendly and go out of there way to make sure your vehicale is serviced correctly and really know what they are doing. My only complaint is that I took my truck in to get a water leak in the cab checked at 9 am and it was not looked at until 2pm and only took 20 minutes. I live on Saltspring Island and have to take an early morning ferry to get to Victoria and expected my truck to be looked at In a resonable time. Except for the long wait time, the service center is excellent. More

Helpful and fast I arrived at this location very stressed. We had just been informed that my husband was posted out of the country and we had to move in 2 weeks. We ne I arrived at this location very stressed. We had just been informed that my husband was posted out of the country and we had to move in 2 weeks. We needed the paperwork that allows us to import our vehicle to the USA and all the quotes were telling us it would b a couple weeks before it was even processed. Stephen took care of my problem immediately while being very understanding and kind. Within 24 hours the paperwork was in his e-mail box and by hour 25 I had it in my hands. I left after a very nice hug and good wishes for our future. Stephen helped make my day. As suggested, Stephen, I will take time to breathe because everything will work out. More

Badcarday101 conclusion So after all this a couple of days later with returned energy, we went over our papers before filing them and there on the top line of the contract w So after all this a couple of days later with returned energy, we went over our papers before filing them and there on the top line of the contract was the same price we had been told was the price of the car originally. We had just bought all the bells and whistles we had said we didn't want. sucker born every minute. I eventually contacted Director of Sales, Vancouver island operations for clarification. In 2 emails I requested explanations IN WRITING BY EMAIL as that was our biggest mistake during the negotations and both his responses recommend I make an appointment to come in to the office. In his response to the BBB one point he makes is that " the available profit margin on this particular vehicle would not have allowed us to discount the vehicle this much" so why was the Sales Manager offering the $3000 for free? And "Regarding comment on down payment, it was included as an option for establishing finance payments but was not a requirement for finance approval. it never was the intention for the company to pay." BUT the sales manager made it sound like another $1000 was to come off the final car price as if it were a separate negotiation. BBB has given us another couple of places to go to for help. And although we did sign the papers, it is still important to tell our story in case there is hope to help auburn an Motors make sales less of a charade and more professional and forthright. Normally these internet site reviews need to be taken with a pound of salt but the other descriptions of other sales experiences at suburban sadly echo ours. One in particular - "Watch your paperwork and be prepared for a lot of false statements from both the front line sales staff and from the sales management team."' and "Be prepared for 1080's sales tactics and a lot of slick BS if you deal with this group." Wish I had read this before we went in. Our dealings with the service department have been very good. Thank goodness! More