Subaru of Mississauga

On July 17 I purchased a 2008 Subaru Legacy from Mr. Monisse (Leasing manager), Mr Monisse has a very colourful way of speaking, he told me that the car was "immaculate" and that if anything was wrong Monisse (Leasing manager), Mr Monisse has a very colourful way of speaking, he told me that the car was "immaculate" and that if anything was wrong I could " throw the keys in his face" difficult to do as I live 1000 miles away in Thunder Bay. I bought the vehicle sight unseen on his word that it was immaculate. I made a $3590 down payment on Visa and acquired a bank draft for the balance, I had intended to deposit the draft into the dealership bank account provided to me by Mr. Monisse, and I made arrangements to have the vehicle picked up by a car carrier at my expense. At about that time there was a call from Mr. Monisse telling me that the Bank draft would take ten days to clear and I should Purolate the draft instead. Sounded like nonsense to me but I proceeded to do as requested. As luck would have it there was a bad storm that evening Purolator was delayed and when the car carrier turned up to pick up my car the dealership did not have the draft in hand and refused to release the car. No one from the dealer called me, I found out later that day from the car carrier what had happened. A quick phone call to the dealer's bank confirmed that had I been allowed to deposit the draft as I had intended it would have cleared in a matter of minutes. After an angry call to Robert Scheepstra ( sales manager) I was offered an apology and the assurance that I would be "very pleased with the car". The vehicle finally arrived a week later, when I got in I noticed the check engine light was on. I called Mr. Monisse who assured me it was nothing , well that nothing cost me $163 to repair,then I noticed a missing centre cap one of the wheels $19, then a missing end cover $64 then the final insult ,Goodyear tires in front , Yokohamas in back, I can overlook the numerous stone chips and light surface scratches ,but they are very visible. Several e-mails and phone calls have resulted in frustration and no reply from anyone at the dealership, other than a vague promise to call me and discuss my issues, that was two weeks ago. Everything I have stated here is documented by e-mails and receipts, I thought that buying from a Subaru dealer would assure some level of accountability but apparently "Backed by Subaru of Mississauga" is just an empty phrase.I will continue to pursue this issue through Subaru of Canada and the Better Business Bureau, it may be futile but people like Mr Monisse and Robert Scheepstra need to know that their behaviour is not acceptable. I have learned a valuable lesson, and at the end of the day the car will be repaired,but take my word there are many dealers out there, AVOID THIS ONE!!!! More

I service my vehicle often at Subaru Mississauga due to the high kms I put on (35-40k per yr) and they have been great to deal with. My car always comes back clean and in good order, I'm provided with a co the high kms I put on (35-40k per yr) and they have been great to deal with. My car always comes back clean and in good order, I'm provided with a complimentary shuttle to work, and I don't feel as though they service parts unnecessarily as some dealerships do. They communicate the status and work in a good level of detail and seek to make sure I am satisfied before leaving. I would recommend them to any Subaru owner. More

Darryl did a great job helping us buy a new vehicle (Subaru Impreza 2.0 CVT). He gave us an amazing price and the car turned out better than we expected. We also got the vehicle much faster than other (Subaru Impreza 2.0 CVT). He gave us an amazing price and the car turned out better than we expected. We also got the vehicle much faster than other dealers estimated for the same car. Nothing to complain about! This has been the most pleasant dealership experience we've ever had! Thanks a lot! I would definately buy a vehicle again from Subaru Mississauga. More

I came back to the dealership after 4 years of leasing to return the car and get a new one. Had a great experience dealing with Darryl, he is always very helpful, no pressure, lots of advice. I will be b return the car and get a new one. Had a great experience dealing with Darryl, he is always very helpful, no pressure, lots of advice. I will be back after 4 years... To get a new one or buy mine out! More

I've dealt with Steve Jamrich for years at Subaru of Mississauga, and he's always gone the extra mile to make sure I'm completely satisfied with my service and experience at the dealership. I've owned Mississauga, and he's always gone the extra mile to make sure I'm completely satisfied with my service and experience at the dealership. I've owned my Subaru Outback for 10 years, and the one of the biggest reasons has been because of the excellent customer service Steve has provided! More

I had a great experience dealing with Darryl, he was very helpful and friendly and absolutely no pressure! I love my new car and would highly recommend both Darryl and the dealership. helpful and friendly and absolutely no pressure! I love my new car and would highly recommend both Darryl and the dealership. More

This was my first time to purchase(lease) my own car and I'm glad Darryl was there to help me. Darryl was very friendly and professional to provide all the information I wanted. I'm glad Darryl was there to help me. Darryl was very friendly and professional to provide all the information I wanted. More

Our family has just acquired the fourth Subaru, a Crosstrek. Our reasoning of course was we have been very happy with the engineering of the Subaru product but also....the Leasing Mgr. Darryl Monisse Crosstrek. Our reasoning of course was we have been very happy with the engineering of the Subaru product but also....the Leasing Mgr. Darryl Monisse, whose personality, and professionalism, has endeared us to the dealership. More

I have purchased my last three Subaru vehicles from Rudy I have purchased my last three Subaru vehicles from Rudy Dornhoff. I would like to express that I appreciate dealing with Rudy as he has excellent p I have purchased my last three Subaru vehicles from Rudy Dornhoff. I would like to express that I appreciate dealing with Rudy as he has excellent product knowledge and his professionalism is superior to most and I also commend his honesty and His trustworthiness. in short, it is because of Rudy that I keep returning to Subaru Mississauga Dealership. Whenever, I have my car serviced he makes sure that I am well looked after. The dealership has such a nice atmosphere with friendly people, I also enjoy and appreciate that it has WiFi. More

Subaru of Mississauga have done a great job from the Subaru of Mississauga have done a great job from the purchase/lease through to the servicing of numerous cars. I would recommend there services to a Subaru of Mississauga have done a great job from the purchase/lease through to the servicing of numerous cars. I would recommend there services to all. More