Subaru of London

I have purchased 35 new cars in the past years, and I have to say from the Sales Rep Andrew to the Service Centre and Service techs, I have never been treated like a KING. Everyone in this Dealership was have to say from the Sales Rep Andrew to the Service Centre and Service techs, I have never been treated like a KING. Everyone in this Dealership was pleasant, courteous, knowledgeable, and made every effort to please customers; my wife and I were taken back as never before have we been treated with this type of respect. Recommend this dealership, first Subaru purchase, very impressed, the best SUV we have ever had. Ross & Susan Park More

Never going back to this thefts. I trade in my car which they bought for too much lesser value than the canadian black book and they sold it for double the price. crooks!! they bought for too much lesser value than the canadian black book and they sold it for double the price. crooks!! More

Imagine being told by the General Manager, that since the new car was not purchased at that dealership they would not honour a warranty repair. new car was not purchased at that dealership they would not honour a warranty repair. More

Intake Recall service, then RATTLE A couple weeks ago I took the car in for a Service recall on the Exhaust intake. Car went in and got fixed as per the recall. A week later we hea A couple weeks ago I took the car in for a Service recall on the Exhaust intake. Car went in and got fixed as per the recall. A week later we hear a rattle while in drive and sitting at a stop or red light. My wife explains we have a new rattle. So I put the Emergency brake on and put car in drive. I find the rattle immediately and it seems that a nut and bolt is missing on the exhaust shield up near the front driver side, I take to car in this morning and get the speech that if this was not part of the recall it will be 60 bucks automatically and whatever $ to fix the issue. the car is on the hoist for 10 minutes and the bolt is replaced. I go inside to retrieve the keys and the service manager looks at me and says "sorry this was not part of the recall" you owe use 60$ I then get to speak to Jeff the Mechanic and I the service manager (do not know her name). They try to tell me that this bolt was never removed as part of the INTAKE recall and that it mysteriously rusted and fell out after the recall. (4 year old car). The female service manager and mechanic Jeff, where very rude and condescending. in the end i did not pay the 60 bucks for them to replace a bolt that they most likely removed and did not replace or tighten properly when the job was completed. More

Another Unexpected Adventure A change from all-season to winter tires was a big problem for my new Crosstrek. Subaru had stored the winter tires from my traded-in Forester and a r A change from all-season to winter tires was a big problem for my new Crosstrek. Subaru had stored the winter tires from my traded-in Forester and a routine tire switch to winter tires, I was told, was very hard to do. The service people told me that they did not have the right nuts to put the winter tires on. I was told that the winter tires were not put on Subaru rims. The Subaru service center themselves had put the tires on those rims. The "correct" nuts for those rims had, apparently, disappeared with the Forester I had traded in for the new Crosstrek. Despite words of caring on the London Subaru site, my experience in this Subaru dealer Service center has been very unpleasant. The service provider eventually put on an entire set of new nuts for these rims. They did not charge me extra for doing this, but blaming me for their oversight was not called-for. Each time I need service at this dealership, I feel as if I am going into battle. More

Fourth Subaru......Subaru London Great customer focus at all levels. Very pleased with the response and attention to detail. The Operations Manager and her Service Team are excellen Great customer focus at all levels. Very pleased with the response and attention to detail. The Operations Manager and her Service Team are excellent. Our sales experience has always been very good. More

Do Your Homework First Our first experience with Subaru hasn't been a pleasant one thus far. We have advised many people to avoid the brand and the dealership here in London Our first experience with Subaru hasn't been a pleasant one thus far. We have advised many people to avoid the brand and the dealership here in London for a few reasons. One, this is the first car we have ever purchased that provided a defect at the outset. And this dealership needed at least 4 visits to rectify the situation. And, on occasion, the GPS has been locking up now, Potential purchasers of Subaru products should heed some warnings: one, although Consumer Reports rates the vehicles highly, that doesn't mean trouble free. Secondly, ask them to outline what the service costs will be before buying. I have had Toyota and Honda products and I have NEVER had service bills as high as this dealership. Next, as much as possible, avoid brands with only ONE local dealer. These types of monopolies feed the very high cost of service. As well, you can sometimes have very long waits to get appointments, especially if there are recalls. More

Went for an alignment, ended up with a damaged car Took my Subaru Forester XT to the local Subaru dealership for a 4 wheel alignment and impromptu denting of my hood... Awfully unprofessional, rude Took my Subaru Forester XT to the local Subaru dealership for a 4 wheel alignment and impromptu denting of my hood... Awfully unprofessional, rude, and incompetent service department. Not only did they damage the hood of my car, they didn't even understand what aftermarket work was done to it, despite me letting them know. For whatever reason, service staff kept assuming that wheel spacers were installed. It should of been glaringly obvious when doing the alignment that this was not the case - I've never even bought "wheel spacers", much less have any intention of putting them on my car. More

Not nice I buy cross trek in Guelph, nice. My english is not very good. Joe make fun of me 5 time not nice. Think i am poor. Go to Guelph 1 time nice. Buy white Subaru. Subaru is good. Subaru s My english is not very good. Joe make fun of me 5 time not nice. Think i am poor. Go to Guelph 1 time nice. Buy white Subaru. Subaru is good. Subaru service London = bad. Not nice Thank you More

Conflicting info. Also, Basic Manners? Well, this is my first and last visit to the London ON Subaru service centre...I'm sitting in the waiting area typing this. I'm a fairly reasonable, e Well, this is my first and last visit to the London ON Subaru service centre...I'm sitting in the waiting area typing this. I'm a fairly reasonable, easygoing person and I understand that employees get busy and there is a limit to the amount of multitasking an employee can do. However...when I arrived here, I walked past an empty service desk waiting area (apart from a couple of seated ladies chatting) and approached the desk. The fellow on the desk was talking with a client on the phone, so I stood to wait my turn. And stood. And waited. Minutes went by. Zero eye contact, zero acknowledgement he was well aware I was standing across the desk from him. A nod of the head, a half smile, a raised hand - nope. I would happily have waited quietly til the end of the call if there had been any hint of nonverbal acknowledgement. I started feeling annoyed by his choice of behaviour. Then one of the chatting ladies from the seats walked past me to behind the desk. Turns out she was an employee who had watched me walk in and stand ignored at the desk. I thought oh, good, she'll let me hand over my keys for the appointment, but - she ignored me, too. She called out a question to another staff member then checked something on the phone. I stood a little longer until it was evident both employees were quite ok with letting me keep on standing there indefinitely like a boob without acknowledging me, then placed my car key on the counter, slid it toward the middle, quietly said my vehicle was here for an appointment to no one in particular and walked over to a chair to sit down. At that point the female employee began to do an intake, came over to sit next to me to get a v.i.n # etc. I told her I was shocked by the counter service, particularly the rude male. She apologized and provided good customer service from that point. I wasn't charged for the service (ultimately a simple check of a recurring error message on car media screen). The mechanic was great. But I didn't want or need damage control, I needed a service desk person with basic customer service etiquette skills in the first place. Who the heck needs to be made to feel annoyed and upset simply trying to check in for a car service appointment in an empty room? It needlessly deflated my morning. Not acceptable, folks. Part 2 of my critique is that information I was given when booking the appointment regarding what servicing was in order was directly contradicted during the intake discussion. It became apparent I had been over-booked for points of inspection/diagnostics that didn't actually exist. I find this disturbing, as I had a fairly long and detailed conversation regarding my concerns and what should be done on booking the appointment. Luckily for me, the scope of the inspection was reduced from an all points inspection to focus on a recurring media screen error message ($200 to $70). I try to be thrifty and buy only used vehicles. Before I bought a used 2015 Subaru Forrester this summer I retired a used 2001 Toyota Highlander I'd had for many years. When I took the Highlander to the south London Toyota dealership service desk, literally every employee I ever dealt with there was friendly, pleasant, attentive, knowledgeable, honest and professional. The contrast of these experiences with my perplexing visit to Subaru London today is a bummer and makes me miss my old Highlander even more. More