Subaru of Lethbridge

Customer Review, Purchase Experience at Subaru of Lethbridge Overall purchase experience was excellent. Mr J. Ford's customer service impressed me from the first with his quick introduction and easy-going manne Overall purchase experience was excellent. Mr J. Ford's customer service impressed me from the first with his quick introduction and easy-going manner. He was able to quickly and knowledgeably answer all my questions and made himself available when necessary. When he was not able to answer a question he displayed both honesty and initiative by indicating he did not have the answer at that time but would quickly find the information I was looking for and inform me by the most efficient method, whether that be by electronic means or person-to-person. These characteristics, coupled with his friendly manner and quick sense-of-humour made my overall experience at Subaru of Lethbridge excellent. More

Lived up to expectations! We love our 2013 Impreza. Winter driving conditions were no problem with the Subaru all wheel drive system. We took a trip to Lethbridge Subaru intere We love our 2013 Impreza. Winter driving conditions were no problem with the Subaru all wheel drive system. We took a trip to Lethbridge Subaru interested in replacing our 12 year old Van. Joe Kadezabek spent time with us weighing the pros and cons of a Forester VS. an Outback.Joe never uses any pressure tactics in fact none of the staff tried to up sale at all which we really appreciated. The information we received was very informative and I learned things I didn't know about the car I already owned! When choosing the colour of our vehicle Jarod Ford went to borrow his Mom's car to show us how the colour would look. In all very straight forward honest service and friendly approach. Joe even programmed our Bluetooth for us which we never would have figured out. The car we decided on was the Forester. We live in Calgary and the drive to Lethbridge is quite enjoyable with little traffic on the highway compared to the QE2. We rate our experience as 10/10. More

Worth the trip! After an awful customer service experience with Subaru Calgary, we were looking for another dealership to work with. We loved the Forester and had our After an awful customer service experience with Subaru Calgary, we were looking for another dealership to work with. We loved the Forester and had our sights set on it when we found Subaru of Lethbridge, and specifically Jon Ford, online. From the first interaction it was a night and day experience compared to what we dealt with in Calgary. Jon worked with us (myself and my wife, as well as my mom who was looking for an XV) every step of the way and made sure that we were clear and well taken care of. He was great at working via phone and email since we were a couple hours away, and we were able to come together on a reasonable price pretty quickly. The overview and service on delivery of the vehicle was also top rate, and Jon has kept in touch since. I would highly recommend Jon and Subaru of Lethbridge to any and all, and would absolutely attest that it's well worth the trip from Calgary--better than what you'll get from either of the local dealerships. More

Used Vehicle Purchase We looked for a specific used vehicle for some time when we found it at Subaru of Lethbridge. Buying it long distance was a bit nerve racking as we we We looked for a specific used vehicle for some time when we found it at Subaru of Lethbridge. Buying it long distance was a bit nerve racking as we were concerned about the condition of the vehicle as we couldn't see it or drive it in person. Jon Ford was our sales rep. He made sure we had a lot of pictures of the vehicle and inspected it personally, a couple of times, to tell us the condition and confirm options. We bought the vehicle subject to viewing and Jon had the vehicle delivered to us in Edmonton. The gentlemen who brought it up were very pleasant and allowed us to look at the vehicle and drive it prior to us finalizing the deal. The car came in great condition, just as Jon, and the pictures, described it. We've only talked on the phone with Jon to this point but I would not hesitate to buy again from Subaru of Lerhbridge More

Bought a 2014 Subaru Cross Trek from Subaru of Lethbridge Shopped around for months, called Jon Ford he was awesome to deal with got a good price on the car and that is why I choose to buy there. Also dealt w Shopped around for months, called Jon Ford he was awesome to deal with got a good price on the car and that is why I choose to buy there. Also dealt with Jared and he was very helpful in explaining the extended warranty. I am very pleased with the service I have received. More

Respectful and Professional After several months of shopping and numerous visits, Doug Blain sold me a new Crosstrek XV in May, 2014. My best sales experience ever; professional, After several months of shopping and numerous visits, Doug Blain sold me a new Crosstrek XV in May, 2014. My best sales experience ever; professional, knowledgeable, patient and respectful. Doug was always helpful, personal and never pushy. Romano in Service is terrific; he has been servicing my 2009 Impreza Premium for the past year with honesty and with a smile. He never performs work that is not necessary. This dealership is absolutely tops! More

A Good Experience We have been previous Subaru owners and were in the market to purchase a new Subaru. We had inquired at other dealerships but felt somewhat under pre We have been previous Subaru owners and were in the market to purchase a new Subaru. We had inquired at other dealerships but felt somewhat under pressure to purchase a car and we do not appreciate this tactic. We read the reviews of the Lethbridge Subaru dealers and felt it might be worth a trip to see what they had to offer. We phoned about what was available on the lot and were impressed with the information that was given and the person on the other end of the phone, Joe. From the moment we arrived on the lot until our transaction was complete, we were very pleased with the service we received. Joe was very helpful, knowledgeable about the product, and made every effort to ensure we were well looked after. We did not have a feeling of pressure to purchase a vehicle at all. The transaction ran smoothly and Joe was very thorough to check out that all details were in order. We would certainly recommend this dealership to others and will return when we purchase our next vehicle. Joe is a great person to deal with. More

Very satisfied I researched the Outback extensively before approaching any dealership. Among other things I liked what I was reading regarding its winter handling a I researched the Outback extensively before approaching any dealership. Among other things I liked what I was reading regarding its winter handling and overall safety. I then looked at dealership reviews. While I generally consider reviews with a grain of salt I was impressed with the high ratings customers had given Subaru of Lethbridge. As I don't live in the area I called first and enjoyed a couple of good conversations with Jon Ford. I appreciated that Jon listened to me. I sensed that he was more interested in matching me with the right product than in "selling" me something. As it turned out I became distracted by a quality pre-owned vehicle in inventory of a different brand, very suited to my long daily commute. On site, while Jon was engaged with other customers, my wife and I were very impressed with the professionalism of Joe Kadezabek who pitch-hitted for Jon until he could become available. He graciously accommodated a test drive in the vehicle of interest and helped us become familiar with all aspects of it. In this we sensed a co-operative spirit of team play among sales staff. We really appreciated that. We were dealt fairly by Jon during the negotiation process and believe our purchase price reflected good value. As it happened to be a very busy time for us we requested delivery which Jon accommodated personally. We certainly enjoyed dealing with Jon and getting to know him personally. He is a young man with a bright future. A gentleman and a scholar (literally). Buying a Volkswagen at a Subaru dealership from a guy named Ford is an unlikely story, yet true, and we couldn't be happier. Jim Unterschultz Black Diamond, AB More

Great experience! I have bought many new vehicles. This was one of the best new vehicle purchase experiences I have had. The sales experience with Joe Kadezabek was ve I have bought many new vehicles. This was one of the best new vehicle purchase experiences I have had. The sales experience with Joe Kadezabek was very personal & low pressure. Joe was very attentive & had very extensive knowledge of the vehicle. The administrative portion was very streamlined. I would definitely recommend Subaru of Lethbridge to my friends & family. More

Forester purchase We purchased a new Forester from Joe and found him to be friendly, helpful and knowledgeable. He answered questions and did not pressure us in any way We purchased a new Forester from Joe and found him to be friendly, helpful and knowledgeable. He answered questions and did not pressure us in any way. The vehicle was shipped promptly and was prepared for us in a timely manner. This is the third vehicle we have purchased from Joe and would do so again as the need arises. Excellent service. More