Subaru City

Hostile and aggressive This is the worst customer service I have ever experienced. In today's world we all have access to dealer invoice pricing. You add a fair markup and i This is the worst customer service I have ever experienced. In today's world we all have access to dealer invoice pricing. You add a fair markup and ignore inflated fees such as "documentation and $300 for a block heater ($100 part, 5min install). After presenting our offer we received from Calgary Subaru Edmonton refused to match it, called us liars, were openly hostile to us, and outright lied to us. After bringing our offer to his sales manager, the salesperson came back saying we have a deal. This is despite him saying there is no way they would sell it at the price we offered since they would be losing money. We then looked at the offer document with the sales managers scribbles on it and say it was inclusive of all fees, taxes, AND REBATES. This is not what we specified in our original offer and we clearly said this. In sum, the sales team at Rally Subaru tried to pull a fast one on us. We walked out after demanding our credit card back. We subsequently made a deal with Calgary for below what we offered. I am saddened at how poorly City and Rally Subaru treat their customers and sully the brand Subaru Canada has worked so hard to create. More

Very bad experience dealt with Edmonton Subaru dealer. The final sale price much higher than public advertisement price, and without reasonable explanation. Tininess negotiation room for price bargain, e The final sale price much higher than public advertisement price, and without reasonable explanation. Tininess negotiation room for price bargain, even consumer knows the price. Sales person even try to hide fees on the contract, and sales manager could play the number game with you for couple of hours, but the skill very snake. Very nice car, unfortunately the owner monopoly the Edmonton market, almost all the sale person in there plays very old school way for sale the car. " Death of sales man". Never recommend any friend go to the Edmonton dealer. More

Everytime I go to this dealership, I feel like I am a waste of their time. When it comes to service, this dealership feels that as soon as they sell you a car, they can treat you however they want. They waste of their time. When it comes to service, this dealership feels that as soon as they sell you a car, they can treat you however they want. They do nothing to go out of their way for their customers and overcharge for everything (there's no way that brakes for any car should start at $3300!) They have declined warranty work that another dealership outside of Edmonton gladly picked up. I will not be buying my next car from this dealership or Rally Subaru who is owned by the same people. More

All prices are negotiable in car buying, right? Guess All prices are negotiable in car buying, right? Guess what, that would not be applicable if your sales rep is Travis Cook from Subaru City, Edmonton. All prices are negotiable in car buying, right? Guess what, that would not be applicable if your sales rep is Travis Cook from Subaru City, Edmonton. Won't even negotiate a price or meet halfway on their profit margin (even though the customer has knowledge of dealer cost price and willing to give a fair profit on top of it). Either he is bad in math or ignores the computation because he is motivated ONLY to make money. Your decision.... More

This dealer pulled a bait and switch on the price that was negotiated. I negotiated an all-in, everything included deal for a specific dollar amount, minus my trade-in, such that the amount I had left to was negotiated. I negotiated an all-in, everything included deal for a specific dollar amount, minus my trade-in, such that the amount I had left to finance was a specific dollar value. The deal was to include all fees and taxes, everything was spelled out in writing. I left a deposit for the vehicle, and was to pick it up 3 days later. Upon arriving to pick it up, the final bill of sale has additional GST added, over and above the all-in price that was negotiated. The GST was included in the original deal, so they basically tried to charge it twice. In addition, they increased the amount they tried to charge for the air conditioning tax, higher than what is set by the government. They also added additional registration fees which were never discussed. In the end, the price presented at time of vehicle pick up was more than $1300 higher than what was originally agreed upon. I tried to present my case, I tried to meet them halfway, and I tried to renegotiate something that might be suitable for both of us, so that I am not out the $1300 and so that they are not losing that much either. But they refused to do anything about it, turned antagonistic almost immediately, and refused to return my deposit. More