Spinelli Toyota Pointe Claire

Worst oil change service ever Dropped my car on saturday for 2 hours to change the oil , on lunch time they left all the car went for lunch for one hour .is that reasonable for a p Dropped my car on saturday for 2 hours to change the oil , on lunch time they left all the car went for lunch for one hour .is that reasonable for a place like that.unrespect .We spent half of the day at spinelli and no one even apologise .I would rather go to Costco at least they respect their customers. More

To be avoided This is the place to go if you're looking for a hassle. The sales team are friendly, I'll give them that, but you definitely get the vibe that they're This is the place to go if you're looking for a hassle. The sales team are friendly, I'll give them that, but you definitely get the vibe that they're only after your money and don't care about you. Fine. I get that, you guys need to make a living too. However, when we're talking about tens of thousands of dollars - you should be a bit more courteous to your clients. When someone calls - if you say you'll call them back. Do it. Don't leave people hanging. It truly is unprofessional on your part. If this was a one time deal, it wouldn't be worth mentioning. But it's every. darn. time. It's as if they're trying to make sure you get locked in before the initial 30 day period is over. To potential buyers - Get the car inspected - They will pull out a "list of maintenance" done to the car - Have it checked over by a mechanic you trust, I'm sure they will find some problems that they listed as "good". Also be warned that they will most definitely push for the extended warranty - it's just an extra $4000 (nearly in my case) to be added to the bill with a big white box where my coverage "plan" should be listed. Contacting the warranty provider led me to believe this was a "phantom" warranty. Since even the warranty provider is unsure of what is covered on my car. All in all - Do yourself a favor and go elsewhere or make sure they give you all the answers you need answered before signing the papers. Don't make the same mistakes I made. More

AVOID AT ALL COST!!!! I am very but very surprised that there are good reviews about this dealership!! I been driving and going to garages since many many years and i have I am very but very surprised that there are good reviews about this dealership!! I been driving and going to garages since many many years and i have never but never seen a unprofessional service like Spinelli Toyota and also Spinelli Honda and i assume the other spinelli are the same crap. These guys do not give xxxx about the clients, even do they are faulty in a situation they do not accept it, even do they do repair your car wrong, they will blame something else. Very very and experience, a friend of mine had told me to not buy my car from them but i didnt listen to him as the name is well known. Anyways AVOID it at all cost!! More

Customer care, customer satisfaction, very funny!!!, Simply all what they care about is making sale! ( get commission or get money) Very very bad experience, I was there once and will not happen again. Simply all what they care about is making sale! ( get commission or get money) Very very bad experience, I was there once and will not happen again. Attitude problem, unprofessional service, careless team from general manager and down. All what they care about is money. i give them zero across the board and trust me people are not stupid. Big actors If they try you once never again. They will spent their life time making money but not one loyal customer. I took off the logo spenelli from my car and I with my money I can buy any where. Too bad!!! More

Stereotype used car salesman . . . Preamble: I'm shopping for a new (used) car. Looking for an econobox - preferably Japanese. I used Atotrader.com to preview what cars were kicking aro Preamble: I'm shopping for a new (used) car. Looking for an econobox - preferably Japanese. I used Atotrader.com to preview what cars were kicking around the Montreal used car dealers - I noted that Spinelli had a number of Toyota Yaris' on the roster. I read up on all the tech specs of said car, checked the black book listings (in public library ) for the average 2013-2014 prices vs. KMS/bells and whistles. I've visited two other non-Toyota dealers to view different cars previous to the Spinelli drop in. When I walked into Spinelli Toyota (used car section) on a quiet Saturday morning, four salesmen were present. I was acknowledged by one salesman (Edward) who was occupied with licence plates. The others were engrossed in the screens of their electronic devices (not even a golden lock of hair stirred upon their downy noggins . . .). Edward was at first pleasant and talkative: he asked what I was looking for. I informed him I wanted to check out any 2013-2014 Toyota Yaris, manual, with 5 doors and between 25-80k on the odometer. He immediately directed me to a 2016 Yaris on the sales floor. I reminded him I was looking for a 2013-2014. He didn't think he had any (many?) that matched my needs. I said, pointing, "What are those outside?". There were 3-4 Toyota Yaris' lined up in the lot. He said that they were for sale - and indeed - they were Toyota Yaris. I went out to look at 'em - he soon followed - and I asked to see inside of one particular 2013 Yaris. He informed me that "[sic] . . . I have no key. I have some good Matrix and Corolla on hand - come look at them." (Me): "I don't want to see them. I want to look inside this car and see the engine?" *Long pause* " Edward: "Come inside - we can talk some numbers and see what we can do with this purchase." Me: "I'm not ready to buy today, thanks. I just want to have a look inside the car. Can I take it for test drive?" He then walked off back into the salesroom. I puttered around the other Toyota Yaris' for a few minute. Edward returned. I asked: "I'd like to take this one for a drive?" Edward: "No problem - come inside and we can see what your budget is and get the important information." Me: " No thanks - bye." I walked back to my car. I remember reading used car buying advice years ago, and one important point I remembered was "know your walking point". No service, terrible listening, and no sale from me. Maybe I'll try Spinelli again in the future - but not for my current car needs. More

DAVID BLAIN-CURNICK David was very helpful when I entered this dealership looking to buy a second hand car. He asked what my wish list was and gave me different car optio David was very helpful when I entered this dealership looking to buy a second hand car. He asked what my wish list was and gave me different car options, let me test drive all of them, and answered any questions I had. I felt he was honest, and he was very nice. He found me the car I drive today, and it's great! More

Great Service, very professional After several months of shopping, I finally came across a dealership that did not make my car shopping experience frustrating. I would like to thank D After several months of shopping, I finally came across a dealership that did not make my car shopping experience frustrating. I would like to thank David Blain-Curnick (Sales Representative - Pre-owned vehicles) for his professionalism and his attention to detail. He is meticulous in his work from the beginning of the sale right to the end. He is respectful and not pushy and this made all the difference for me in the end. I would also like to thank Teodor Kertesz (Financial Service Representative) for his ability to smoothly process the last part of the sales transaction with ease. I felt confident because he is very experienced; within an hour he had processed Finance, Insurance & Registration and I was able to drive away with my Toyota Yaris for the long weekend. I never thought I'd say this but thanks David & Teodor for making my car shopping experience memorable. Josee C More

Achat de la toute nouvelle CH-R Je voudrais remercier Tony, Richard et Steven chez Spinelli Toyota Pointe-Claire pour leur excellent service lors de mon achat de la toute nouvelle CH Je voudrais remercier Tony, Richard et Steven chez Spinelli Toyota Pointe-Claire pour leur excellent service lors de mon achat de la toute nouvelle CH-R. Ils ont été très à l'écoute de mes besoins et mes goûts, très conciliants dans la négociation et exaustifs au niveau des informations à transmettre au moment de la livraison. Leur franchise à livrer les promesses faites est une qualité rare de nos jours, c'est pourquoi j'ai apprécié transiger avec cette équipe. C'est mon 2e achat chez ce concessionnaire et je le recommande fortement. Pour ce qui est de la voiture, après seulement 3 jours de conduite, je peux dire que je suis extrêmement satisfaite de mon choix. Merci Toyota! Diane L. More

Service exécrable Spinelli Toyota Pointe-Claire - Pire expérience de service à la clientèle et de transparence/bonne foi du personnel. Ils veulent te coller un maximum Spinelli Toyota Pointe-Claire - Pire expérience de service à la clientèle et de transparence/bonne foi du personnel. Ils veulent te coller un maximum d'assurances, parfois sans même prendre ton avis (sous prétexte qu'on peut les annuler par la suite). C'est ce qui est arrivé à mon père. En plus du fait qu'il lui ont vendu une voiture avec des freins inexistants ou presque, donc une voiture dangereuse pour la route. Mon père a dû leur ramener la voiture après 4 jours d'utilisation - ayant constater le réel état des freins, soit dangeureux! Depuis, ils refusent de reprendre leur tas de ferraille et de nous remettre le rapport d'inspection de la voiture tel que vendu à mon père. Aussi, personne ne retourne nos appels - pas même le gérant du magasin. Bref, une poignée de magouilleurs assoiffés de ventes à n'importe quel prix et ce, même au détriment de la sécurité de leurs clients. Sans parler de l'arrongance et manque de professionalisme du vendeur avec lequel on a malheureusement dû faire affaires. À suivre... More

service lamentable personnel peu courtois pour un simple changement d huile ca prend 2 semaines . aucun effort pour vous accommoder . c est sur que je ne reviendrai pas personnel peu courtois pour un simple changement d huile ca prend 2 semaines . aucun effort pour vous accommoder . c est sur que je ne reviendrai pas More