Spinelli Toyota Pointe Claire

I left my car in the garage at 7 am for servicing which included oil change, tire replacement and injectors cleaning. The expected cost was 500$. When I came back at 4 pm, not only my car was not ready but included oil change, tire replacement and injectors cleaning. The expected cost was 500$. When I came back at 4 pm, not only my car was not ready but I was informed that the car needed extra work worth 400$. I went to see the manager and asked him why they did not call me at work so I could change the work package so the bill would not be too high. The manager told me that I had to tell them when I left the car to call me if there was any inspection finding. I could not believe what I heard. I delt with many garages before and this is the first time I heard this. That`s what Spinelli Toyota service is all about. More

Worst Service Department I've dealt with. I've had a Toyota for 10 years. You can never speak to a live person, you always get a recording. Appointments require lots of messages being left back and fo Toyota for 10 years. You can never speak to a live person, you always get a recording. Appointments require lots of messages being left back and forth. Service takes hours to complete. You need to be ready to leave your car for 6-8 hours for routine services like oil changes or tire changes. More