Spinelli Nissan

Find another dealer This is clearly a dealership that doesn't care about their customers. From hidden charges, poor delivery, promised rebates not received they failed o This is clearly a dealership that doesn't care about their customers. From hidden charges, poor delivery, promised rebates not received they failed on just about about every aspect and 6 weeks later they still have not come through on their promised. Buyer beware. More

worst service and experience ever J'ai dû quitter le concessionaire avec une voiture qui avait encore des traces de calcaire partout. J'ai eu un problème avec le bouton d'appel et un b J'ai dû quitter le concessionaire avec une voiture qui avait encore des traces de calcaire partout. J'ai eu un problème avec le bouton d'appel et un bruit respectivement 1 et 2 semaines après l'achat. Je me suis déplacée 3x pour des réparations et le bruit n'a pas été réglé. J'ai dû aller dans un autre concessionaire pour avoir leur avis et demander à Spinelli d'effectuer les réparations recommandées par l'autre concessionnaire pour que le bruit disparaisse enfin. Le bouton d'appel a été remplacé et a créé un problème avec ma fenêtre. Malgré le remplacement du bouton d'appel, j'ai encore le même problème aujourd'hui. L'enregistrement auprès de Nissan Canada (véhicule d'occasion certifié) n'a pas été fait (cela donne un an de garantie de plus) et c'est qqn l'autre concessionnaire qui m'a fait part que cela semblait être pratique courante chez Spinelli (ça lui est arrivé et à une autre personne aussi). Ils ont effectué 4 réparations et seulement 2/4 factures sont disponibles dans le système. Lors de ma dernière visite, on m'a prêté une auto de courtoisie gravement accidentée des 2 côtés et on a voulu me faire croire qu l'équipe n'était pas au courant. J'ai eu des commentaires comme Vous auriez du prendre la garantie prolongée, des autos d'occasion ça brise (j'ai acheté une 2015), je ne vous direz pas ce que les mécaniciens m'ont dit (lors de ma 3e visite) car vous allez me frapper, est-ce que vous inventez un bruit pour vous faire dédommager, etc. J'ai perdu plus d'une quinzaine d'heures à ce jour et j'ai la voiture depuis 2 mois et ce n'est pas terminé car mon problème d'appel est encore là. Service médiocre et pratiques douteuses. More

Where’s the service manager ?? Unknowagable and very unavailable . Place is running on its own . Where is he ? Asked him questions if Mags fit my vechiculebefore buying them for wi Unknowagable and very unavailable . Place is running on its own . Where is he ? Asked him questions if Mags fit my vechiculebefore buying them for winter 3 months in advance,he said yes . Then had to improvise to make them fit . Had to search for him to resolve issue . More

Very disappointed! In 2014 i leased a sentra i purchased the protection plan and i had issues that was mentioned it will be covered and they wouldnt cover it and they sa In 2014 i leased a sentra i purchased the protection plan and i had issues that was mentioned it will be covered and they wouldnt cover it and they said that protection plan is 3rd party and if i have an issue i should deal with them directly so i lost my money in protection plan 1200 because they have a contract with another 3rd party now. In 2016 i purchased another brand new vehicle from same dealer but they didnt deliver a new car for me they gave me a car that has 1100 km. And gave me papers to sign one document has 10 kms and and another has 500 kms. and the manager was very rude with me the sales man was helpful but the management have very poor service. To save the sale salesman issued for me a cheque for 600 for the milage that was on the car without telling me (1100km) Be very carefull dealing with them they promised me free accessories and it was all charged between the lines in full. Young grads who has no customer service experience are running the show as managers I do not recommend anyone to buy in this place. All season mats was suppose to be given with the car incuded in the promotion ad. Because i purchased 350 dollars tech. Mats i was not given the free ones ! i purchased the rust proof and the extended warranty and winter tires and the the tire locks . and still the manager extremly rude to me I purchased the starter kit the battery was finished in less than 3 months! And i had to be back to change it. I always went to this place to shop for cars but it was much better when the owners use to run it and when i asked to get the contact for owner office they refused to give it to me. Im writing this today because i believe that the 600 dollars they gave me was the price of the milage they put in a new car but not for my bad experience for everything iwent through i still think that the owners worked hard to build this place and they should realy hire the right management to run it as the current ones has no sense of customer service. More

Worst service ever!! I booked an express service for an oil change. The agent told me the employee that do the express service did not show up at work today, waiting time I booked an express service for an oil change. The agent told me the employee that do the express service did not show up at work today, waiting time more than 2 hours. Never again with this dealer, I prefer to go Laval More

They will charge you tons of money for services of bull. Oil change, tune up cost $120, $800 charge labor for telling me what should be done for another $3,000.0 I told Nissan 2 little things need to be fix Oil change, tune up cost $120, $800 charge labor for telling me what should be done for another $3,000.0 I told Nissan 2 little things need to be fixed which are replace seat bell signal sensor and tie up my brand new tensor and 3 belts. Guess what they did not do nothing to fix what I asked for. NEVER NEVER COME THERE. I came to pick up the car, the service guy was busy to show off his DJ turn table equipment... which is his night job.. What is joke... More

bad service, never addressed issue properly My service experience was below par. Issues either not resolved or make more than one trip to get resolved. I would stay away from their service My service experience was below par. Issues either not resolved or make more than one trip to get resolved. I would stay away from their service More