Spinelli Nissan

Be prepared to wait and pay Came in for a tire change at 7h20, was told I would be out within 90 minutes. Guess what? Finally got my car back at 11h. Last time my experience was Came in for a tire change at 7h20, was told I would be out within 90 minutes. Guess what? Finally got my car back at 11h. Last time my experience was similar. I don't mind the wait - just don't tell me 90 minutes if it'll be 240 minutes. Immediately when you step in, the team is trying to sell you additional services. "Oh we have the salt spring cleaning on special" or "I can see from your file that it's been 4 months since your last full checkup, would you like to add it onto your package today?" When you press a little more to know what the service actually is or why it's needed, you don't get a clear answer. I get that it's their job, but it makes the whole experience less pleasant and definitely diminishes my confidence in the team. The prices are outrageous also. 6 months ago, I was told that "the brakes were 60%-70%, definitely good for another year." Today, "they urgently need changing, at a cost of 450$ a pop". Looked online, found the same brakes at 125$ a pop. I was happy with the service when I bought the car, the first service appointment was a complete disaster, and the 2nd is really pushing me towards Costco or Canadian Tire or any other service center. Bye Spinelli! More

Useless and rude sales dept What a crazy experience with this company and it's bunch of useless and rude employees. They botched up my sales contract because apparently their What a crazy experience with this company and it's bunch of useless and rude employees. They botched up my sales contract because apparently their sales director was too incompetent and promoted too soon. They lied and made me for 3 weeks saying there are no cars in canada and can't provide me with me one. I personally called every dealership to see whether the car was Availble and called my sales agent saying these dealerships have it and willing to give it to you. After 2 weeks these idiots tell me. If they have it go buy it there. We won't give it to you. What an answer to give to a customer who is already signed the contract. Anyways. We cancelled since we needed the car in a rush. Avoid this dealership. Bunch of high school kids selling cars there but the most useless mr Mina making deals with you that they can't keep themselves. Useless bunch of foolss More