Spinelli Nissan

Great Purchasing Experience It looks like once a year is a standard review for this location, so I figured I'd break tradition. It seems like 2 of the 3 other reviews are base It looks like once a year is a standard review for this location, so I figured I'd break tradition. It seems like 2 of the 3 other reviews are based on service, which I cannot comment on yet, but it was a great purchasing experience, which seems to have changed since the last sales review in 2014. I came to Spinelli Nissan looking to simply test drive a Nissan Rogue and compare it with other crossovers I was looking at. I spoke with Elie A. in new cars and he gave me an excellent bumper-to-bumper run down of the vehicle, answered all my questions about the different trim packages, what they include, and took me on a test drive. I left, test drove some others, and came back to Spinelli, for both the Rogue and the service. I never once felt pressured or rushed and all of my (many) questions were answered and I had my car less than 3 working days after I signed the paperwork. There were a few snags with the financing (of my own doing), but Cynthia in the finance office was great with the communication. From Elie and Jason, my salesman and senior sales rep respectively, to Cynthia in financing and Caroline at delivery, everyone at Spinelli was professional, courteous, great to work with, and very knowledgeable. If you're planning to visit Spinelli Nissan, I highly recommend setting up an appointment with Elie to be sure you get the full scoop on the vehicle you want from an educated salesperson - you'll appreciate it in the long run! More

Spinelli Nissan service, damaged the bumper, rear sun visor Spinelli Nissan damaged my rear bumper after I had to return my car for a rust on a 2013 Maxima Elite, Rust on the trunk developing on 3 year old car Spinelli Nissan damaged my rear bumper after I had to return my car for a rust on a 2013 Maxima Elite, Rust on the trunk developing on 3 year old car (very disappointed with Nissan) and ordered a rear LED spoiler with a wire harness for the trunk. Also the rear electric sun visor was damaged it was working before I brought it in for service. I have spoken to Jessica Gouneh Service Advisor and escalated to Nathanael Forest General Manager. And they refused to repair the damage they caused on my car which has an extended warranty to 2017 and 2018 on the power train. They were very rude and uninterested, to resolve their the problems. Also Jessica Gouneh Service Advisor told me that noise from power steering was normal on my car. Again she was wrong and there was a oil leak on the power steering, I had to bring it back a third time, she treated me like I second class citizen and rude. I had a loss of use of my Maxima of more than 6 days of going back and forth several times. More

Be prepared to wait and pay Came in for a tire change at 7h20, was told I would be out within 90 minutes. Guess what? Finally got my car back at 11h. Last time my experience was Came in for a tire change at 7h20, was told I would be out within 90 minutes. Guess what? Finally got my car back at 11h. Last time my experience was similar. I don't mind the wait - just don't tell me 90 minutes if it'll be 240 minutes. Immediately when you step in, the team is trying to sell you additional services. "Oh we have the salt spring cleaning on special" or "I can see from your file that it's been 4 months since your last full checkup, would you like to add it onto your package today?" When you press a little more to know what the service actually is or why it's needed, you don't get a clear answer. I get that it's their job, but it makes the whole experience less pleasant and definitely diminishes my confidence in the team. The prices are outrageous also. 6 months ago, I was told that "the brakes were 60%-70%, definitely good for another year." Today, "they urgently need changing, at a cost of 450$ a pop". Looked online, found the same brakes at 125$ a pop. I was happy with the service when I bought the car, the first service appointment was a complete disaster, and the 2nd is really pushing me towards Costco or Canadian Tire or any other service center. Bye Spinelli! More

Useless and rude sales dept What a crazy experience with this company and it's bunch of useless and rude employees. They botched up my sales contract because apparently their What a crazy experience with this company and it's bunch of useless and rude employees. They botched up my sales contract because apparently their sales director was too incompetent and promoted too soon. They lied and made me for 3 weeks saying there are no cars in canada and can't provide me with me one. I personally called every dealership to see whether the car was Availble and called my sales agent saying these dealerships have it and willing to give it to you. After 2 weeks these idiots tell me. If they have it go buy it there. We won't give it to you. What an answer to give to a customer who is already signed the contract. Anyways. We cancelled since we needed the car in a rush. Avoid this dealership. Bunch of high school kids selling cars there but the most useless mr Mina making deals with you that they can't keep themselves. Useless bunch of foolss More