Southtown Hyundai

If we could give a zero we would. The salesman Sam Belamar and manager Sean Toner should be ashamed. My girlfriend and I bought a 2020 Mitsubishi Outlander and had trouble with the tire sensor from t Belamar and manager Sean Toner should be ashamed. My girlfriend and I bought a 2020 Mitsubishi Outlander and had trouble with the tire sensor from the beginning which they maintained was just low air. There were noticeable defects in the paint as well and this car was advertised as and sold as no collisions as per carfax. We brought our concerns and they directed us to warranty. Warranty said that these were not defects in the paint but were rather touch up from an accident (uhhh zero accidents???!!) and also that the tire pressure was due to the tire having a staple from a staple gun shot through it from the inside of the tire. We brought this info back to Sam and Sean and they did nothing. This is unacceptable service, we were completely blown off. Worst dealership run by terrible people. More

Hi To whom it may concern, I was not satisfied, Hi To whom it may concern, I was not satisfied, not even 1% of the service. As i bought my Hyundai Sonata 2017 to southtown hyundai edmonton b Hi To whom it may concern, I was not satisfied, not even 1% of the service. As i bought my Hyundai Sonata 2017 to southtown hyundai edmonton branch for general oil serive in july. thats where it started me keep on going to service centre. Firstly, when i got my oil change they found oil leaking underneath my car. So the service was done for that. Later, I thought to tell them about the Rattling Noise issue when I'm Accelerating the gas on the road, which I was having this issue more than one month before taking to the service center. So the Mechanic ( QUAN ) who did the diagnosis and told me that there was a high pressure fuel pump sound which causes rattling sound under the hood, which has to be replaced. As a customer we trust the Mechanic and Service Advisor. So i agreed with that service and told to replace the High pressure fuel pump which got me the bill around $1700. I took the delivery on the same day, but the next minute, i figured it out the issue was not resolved and immediately i talked with Tanya. She book test drive with mechanic later next week and we ( Me and Mechanic ) drove the car and found the rattling noise very very clearly even when the windows are closed. This was the problem i have been told them and having more than one month, but he couldn't hear when he did the first test drive. But the hears now. Im wondering does he did test drive the car just around the parking lot ? and going under 20kms ? Thats not the way mechanics do test drive if I'm not wrong. Even when i did test drive with the mechanic we were going in 40km. Sound was too loud. For the before service He just assumed or i don't know, he told the noise is from high pressure pump and changed the part. Now he found the rattling issue when i drove with him and figured it out and saying this has to been done to Tanya and she emailed me saying this : ( He technician has inspected the spark plugs and inspected the intake valves with the borescope. We have found that the valves are gummed up with carbon which is causing pre detonation (the rattle noise) while under load. The technician recommends to replace the spark plugs, clean the intake manifold and perform the major fuel induction service to clean the throttle body and injector valves from carbon build up. ) when we got to know the actually problem is i guess thats the problem this time atleast, So, I asked her about the service you've done for the high pressure fuel pump which was billed for that, whereas i haven't asked about the service. The reason she told me is, the mechanic heard the rattling noise is from high pressure pump at that time he was checking, so we have done that service. And now he heard this ( Rattling noise ) issue in spark plug. Now they gave me the Quote of $1200 to Resolve the rattling noise. I Don't have any problem to get the service done from you guys, But what about the service done before which was not my concern ? And top off that i have to pay for each and every diagnosis around $120. MY ISSUES ARE : 1 ) I CAME TO THE SERVICE CENTRE ABOUT THE RATTLING NOISE WHICH THE MECHANIC HEARD, WHEN WE WENT TO TEST DRIVE. NOT FOR THE OTHER SOUNDS OR ANY OTHER ISSUES. 2 ) HOW DID HE JUST ASSUME THIS IS THE PROBLEM AND CHANGES HIGH PRESSURE FUEL PUMP WHICH GOT ME BILL $1700 WITHOUT DOING A PROPER TEST DRIVE AND DOING PROPER DIAGNOSIS. 3 ) HOW DID HE HEAR THE PROBLEM WHEN I DROVE THE CAR AND NOT HEARD WHEN HE DID THE TEST DRIVE. I don't suggest anyone to go to Southtown hyundai edmotion service centre for the car service not even for oil change. More

We didn't really know what we wanted and started with new electric cars and eventually wound up with a used hybrid. Gini was enthusiastic and helpful all the way though our search. Any questions or concerns electric cars and eventually wound up with a used hybrid. Gini was enthusiastic and helpful all the way though our search. Any questions or concerns were dealt with warmly and promptly. We're very happy with our purchase! More

When I called to book my appointment I was told that it would be done by 10:30. When we dropped off the vehicle at 8:15 they were not proper social distancing in place. Even just the way the service desks would be done by 10:30. When we dropped off the vehicle at 8:15 they were not proper social distancing in place. Even just the way the service desks are set up you’re guaranteed to have to stand really close to another person. It took 30 mins of just standing in a non-socially distanced line to drop our vehicle off. Our service advisor Richard did not understand the recall our vehicle was in for. He told us that they might not even have the parts. When I finally text my 11:30 they told me it wouldn’t be done until the end of the day. My vehicle had not even been looked at by this point and hadn’t checked if they had the parts for the recall. He said they would inspect it and decide if they thought they needed to be fixed which is 100% not how a safety recall works at all! I had my day planned around picking up my vehicle at 10:30 so be warned if they tell you it will be ready at a certain time do not believe it. I ended up just going to pick up my vehicle because after the mess up on the phone, at the front desk, and the social distancing I honestly had zero trust that they were competent to work on my vehicle. I spoke to the service manager to tell her my experience and she appreciated the feedback and said she would coach her staff but couldn’t do anything for me. I purchased my vehicle from Gateway Toyota and their service department has always been 10 out of 10. I honestly would go there if they were able to do this recall service. BEWARE of this nightmare service department at southside Hyundai! I have my car booked in to get the recall done elsewhere. More

Had an Amazing purchase experience with Joyce Zheng! She was knowledgeable of the vehicle and answered every question I had. She was super friendly and easy to communicate with throughout the whole experien was knowledgeable of the vehicle and answered every question I had. She was super friendly and easy to communicate with throughout the whole experience. She answered my texts and followed up with me promptly with help with Blue link! At pick up she even provided some treats for my kids to make our new vehicle purchase even more exciting for our whole family! We love our Palisade and I would recommend asking for Joyce! I dealt with Cory in Finance and am very happy with the experience. More

Southtown Hyundai went above and beyond to help us get the right vehicle that we want.. They were extremely patient and Joyce and Haneef have been amazing to work with! THANK YOU! the right vehicle that we want.. They were extremely patient and Joyce and Haneef have been amazing to work with! THANK YOU! More

Just picked up our new 2021 Sante Fe Calligraphy today. If I based the dealership rating on the the sales person Joyce Zheng, I would give a 5 star rating. The reason I gave a 4 is because of the vehicle If I based the dealership rating on the the sales person Joyce Zheng, I would give a 5 star rating. The reason I gave a 4 is because of the vehicle not having everything ready upon pickup and a couple of mix ups in Parts Dept. We love our new vehicle. I would highly recommend Joyce in sales. More

I was at South Hyundai dealer ship located in Edmonton. I was there in OCT for my full service and after that service i noticed a grinder sound in my car every time i press gas so i went back again last mont was there in OCT for my full service and after that service i noticed a grinder sound in my car every time i press gas so i went back again last month NOV. I explained them there is grinder sound coming from my car every time i press gas. They took my car and after the diagnosis, they said we did all the tests. There is nothing wrong with my car, it was lot of snow built under and charged me $129 and now this month Dec, grinder voice is even worst. My cousin who is mechanic looked at my car and showed me exhaust fan is broken, thats where the sound is coming from. This dealership charged me for not fixing anything and condition is more worst. I have been getting headaches while driving, he said i could be breathing in carbon monoxide and is extremely dangerous. I want someone to take action regarding my concern. I want them to fix my car and refund my money. More

Excellent service thanks to Gini Núñez. for your help to buy the first car Trust and service to buy a used car, the price and help to get a first credit thanks buy the first car Trust and service to buy a used car, the price and help to get a first credit thanks More

Geni Nunez sold me my Hyundai IONIQ Hybrid and it was a great experience. She was very helpful in explaining how the car worked, since the hybrid system was very strange to me, and she helped me get comfor great experience. She was very helpful in explaining how the car worked, since the hybrid system was very strange to me, and she helped me get comfortable with it fast. I’m very glad I took the plunge with the IONIQ Hybrid because it has served me very well. More