Southtown Hyundai

THE WORST CUSTOMER SERVICE EVER. If I have said it THE WORST CUSTOMER SERVICE EVER. If I have said it once, I have said it 1000 times. South town Hyundai is the absolute worst place to purchase a v THE WORST CUSTOMER SERVICE EVER. If I have said it once, I have said it 1000 times. South town Hyundai is the absolute worst place to purchase a vehicle. Their staff is rude, they never have anything of yours on file, they don’t help you when their vehicles have been absolute garbage, if you get ahold of them, it will be because you called them 5 times and had to email 4 people. It’s so sad. 3 engines have blown on my Tucson in 3 1/2 years. They have given me no solutions. If they have, its either not gone through or because I had to contact 5 people at Hyundai Canada. Their solution is simply “we can’t do anything” I have emails saying you can. When I had received extended warranty and free oil changes, after literally talking to representatives for a month. I tried to take my Tucson in, ONE TIME. They had nothing on file, they weren’t happy to be dealing with me and it was a nightmare. It took me days to find emails from previous managers and sales reps, to Prove to them that my engines had blown and that I had been promised oil changes and extended warranty. Their turnover is so high that EVERYTIME you call, you are talking to a completely different person. I had told them that my engine was turning over, my vehicle would just randomly shut off while I was driving, I was having to get frequent oil changes, the engine sounded weird, my check engine light kept coming on. And literally a lot more. They gave me my vehicle back, with the engine light still on, saying “nothing was wrong” Hmmmm? We at one point had come to an agreement that they would trade my vehicle in, for almost the exact same one, but obviously the engine hadn’t blown on this newer one.... they sold it to someone else the next day. Recently for the third time my engine blew again. I called the general Manager of south town Hyundai, I think his name is John. He spent 1 minute talking to me, so not exactly sure. He also wdid not call me back for three days. He was rude and literally said “what do you want” And “I don’t wnat to deal with you” He kept insisting he transfer me to a service rep. Thanks for being the manager, when you have no solutions. The service manager, was a nightmare he name is Chasity, and literally told me basically it’s up to me to come up with a solution, that they won’t be replacing vehicle and that because there is no warranty left I am basically screwed. She was unhelpful and also rude. I may not have been the nicest. But who’s engine blows three times, on the same vehicle, in 3 1/2 years. The newest engine should only have approximately 35,000 km on it. I have put less than 70 thousand on all three engines, in 4 years. There is literally no excuse. South town Hyundai will Literally give you nothing but problems. I strongly recommend going anywhere else. Take a look at the comments. They are all the same “bad customer service” “ didn’t help us at all” More

Hello everyone, I just want to inform everyone that I just had a worst and harassing experience at this dealership. I booked a SUV with southtown Hyundai with salesman Ryan on July 6, 2020. I was buying just had a worst and harassing experience at this dealership. I booked a SUV with southtown Hyundai with salesman Ryan on July 6, 2020. I was buying a used vehicle, plus I am new in Canada I did not know how it's Canadian car dealership works. They told me to put a $2000 deposit in full faith then they made me sign the paper and I signed it, but they never told me it's not refundable. Unfortunately, on next day I couldn't proceed with the deal and didn't want vehicle anymore, and I went back on that very moment to get $2000 back. The Sales Manager Jacob said that they are not giving me my money back I have to buy another vehicle. I don't like any other car from their agency. I don't know what to do now as they are not returning my money. I am totally harrassed at this point because this thing is not getting solved from Monday and I tried my best to request them to give me my money back and he refused for everything. He is forcing me to buy any car from their dealership when I don't like anything. Seriously, I have to say this is a total mental harrassment. I have to pay my bills and my wife is also on layoff because of COVID-19. They are not helping in any way and at this point I don’t want to deal with them. I want my full refund now as it is not a small money. Just giving you guys heads up, I don't recommend this Dealership and Sales Manager at all. More

I bought my 2020 veloster N from Southtown, have had a great experience with them and recommend to anyone and my friend and family, great service! great experience with them and recommend to anyone and my friend and family, great service! More

EXCELLENT CUSTOMER SERVICE Visited Southtown Hyundai with my daughter to purchase her first SUV. Was introduced to Denver whom was an excellent, patient, knowledgable sales asso Visited Southtown Hyundai with my daughter to purchase her first SUV. Was introduced to Denver whom was an excellent, patient, knowledgable sales associate. Not only did he provide excellent "5 star service" he made us feel very comfortable. Thank you Denvor (like the city).. Ken and Alexis. More

Good review for southtownGood sale servicesGood Good review for southtown Good sale services Good vehicules Respect appointment hours I recommande that dealer to anybody Salers and financial gu Good review for southtown Good sale services Good vehicules Respect appointment hours I recommande that dealer to anybody Salers and financial guys were very good More

Paul was an honest and open sales rep and made it easy to buy! He was very accommodating and helpful! Also used no typical salesperson tactics, which we greatly appreciated. Additionally, there were no su buy! He was very accommodating and helpful! Also used no typical salesperson tactics, which we greatly appreciated. Additionally, there were no surprises in the financing process. Excellent car-buying experience all around! More

Positive Experience Came into your dealership just looking around. Was approached by Denvor and ended up purchasing a Preowned Tuscon. Denvor took his time and showed his Came into your dealership just looking around. Was approached by Denvor and ended up purchasing a Preowned Tuscon. Denvor took his time and showed his expertise. Very Impressed with his knowledge and explaining every aspect of the vehicle I purchased. Quality of service that I received from Denvor and Jonathan was above and beyond any other dealership. Would reccomend Southtown to everyone looking for a vehicle Thank You Darlene More

Went above and beyond and got me into the vehicle I wanted. Paul and Lewa were a pleasure to deal with. Will be back again wanted. Paul and Lewa were a pleasure to deal with. Will be back again More

Great Experience buying new Elantra in January 2020 We are thankful to the salesperson Ginnie who was friendly, professional. She was prompt in responding to our concerns, making our buying experience We are thankful to the salesperson Ginnie who was friendly, professional. She was prompt in responding to our concerns, making our buying experience the best. More

Good services very good work. Denvor helped me get a very good deal on the vehicle, Paul gave me a ride to the shop, and explained how to use the vehicle. Shari very good work. Denvor helped me get a very good deal on the vehicle, Paul gave me a ride to the shop, and explained how to use the vehicle. Sharise helped me get a really good deal on vehicle insurance. thanks a lot More