Southtown Hyundai

I have been given the run around in regards to my cars warranty and rental vehicle. My engine blew up on Oct.26,2013. Since I am twenty years of age, Hyundai cannot lend me a rental. So, I specifically as warranty and rental vehicle. My engine blew up on Oct.26,2013. Since I am twenty years of age, Hyundai cannot lend me a rental. So, I specifically asked if I find my own rental company who can rent to me, will Hyundai reimburse me? The answer Shaun gave me was no. The policy states that yes, in-fact they will up to five days and for $30 a day and I even contacted head office who informed me of this policy. I have been without a car for exactly two weeks as of today and am very unsatisfied with Hyundai. I will never purchase a Hyundai again and as soon as my engine is REPLACED, I will be trading in this piece of garbage car along with the horrible service I have received. I feel very discriminated and ostracized against considering I am a young female. More

I recently bought my second vehicle from Southtown Hyundai and it was a great experience. The staff went to great lengths to get me the exact vehicle that I was looking for. I will continue to recomme Hyundai and it was a great experience. The staff went to great lengths to get me the exact vehicle that I was looking for. I will continue to recommend this dealership to friends and family and I will be returning to Southtown Hyundai when i am ready to buy my next vehicle. More

I was tired of my old van. They picked up my van to take it for an appraisal so I didn't have to leave work. They returned it and gave me an excellent price on the appraisal. They got me an excellent deal o it for an appraisal so I didn't have to leave work. They returned it and gave me an excellent price on the appraisal. They got me an excellent deal on my vehicle and an excellent deal on my interest rate. They warranty is fantastic. They explained everything to me so there were no surprises. They also picked up my vehicle to install the dvd players that I ordered for my children. I didn't have to miss work to get the work done. I would recommend the vehicle as well as the dealership anytime! More

I had a great experience when I purchased my 2007 Elantra from this dealership in January 2012. But then I had to take it in for an issue in July 2013 and I have to say that this service department is the wo from this dealership in January 2012. But then I had to take it in for an issue in July 2013 and I have to say that this service department is the worst service I have experienced. Took a week to get the car in. Then I didn't hear from them for three weeks because they were "having trouble finding the part". Every time I call this department I get bumped back to reception because no one answers the phone. After the fifth time of being bumped back to reception, even the receptionist was annoyed and she sighed and said, "They never answer!" When I went to the dealership to get a copy of the work order, I stood at the service desk for five minutes without getting any attention at all. I was the only customer standing there. The assistant manager was having a personal conversation with the shuttle driver and everyone else was just sitting there. I wondered for a moment if I was invisible. I finally had to go stand RIGHT in front of the computer one guy was sitting at to get noticed. Of course what I needed done wasn't covered by warranty and I was quoted $700 for the repair. I got a quote from another Hyundai for $300 less. They got back to me the same day I called them and can get my car in this week. So, I called to cancel my appointment at Southtown...and go through the same ritual of being bumped back to reception over and over. Finally I get to speaking to someone and I am told there is no appointment for that day for my name. Why am I not surprised?? I will NEVER go back to this place again. More

On September 2nd 2013, I walked into this dealership to inquire about a new Hyundai Santa Fe. The salesperson (Aaron) was useful and friendly; however, I had a really bad experience with the general manage inquire about a new Hyundai Santa Fe. The salesperson (Aaron) was useful and friendly; however, I had a really bad experience with the general manager at this location. To use his own words, this pseudo-business man got mad at me because he assumed I was "playing" with him, just because I changed my purchasing strategy while negotiating. I do not think this a valid reason to be rude. He could have said no to my offer, and that would have been it, but instead, he was very disrespectful to me and he practically kicked me out of the office!!. For all readers out there, negotiate with this manager at your own risk. One of my friends had told me about a bad experience he had with them (about undisclosed information while performing a routine maintenance to his car), but I decided to give them the benefit of the doubt. Big mistake. I would never recommend this dealer to anyone who shows negotiating skills. These guys think that customers should buy cars without comparing quotes from different dealers, and always accept their terms. Apparently, they are the only ones allowed to play around. I am very, very frustrated. More

My experience at southtown hyundai was great. Ashley was a great help with finding me exactly what i was looking for and always keeping me informed with what was going on. a great help with finding me exactly what i was looking for and always keeping me informed with what was going on. Exellent customer service More

Aaron was the perfect salesman he was helpful, but not pushy he even spent extra time with me too make sure I knew everything about my vehicle long after the sale. I have and will continue too recommend S pushy he even spent extra time with me too make sure I knew everything about my vehicle long after the sale. I have and will continue too recommend Southtown Hyundai too everyone I know. More

I had a wonderful experience from the moment I entered the dealership until I drove away in my brand new Santa Fe. Aaron was wonderful he spent a lot of time with me, was very friendly and answered all the dealership until I drove away in my brand new Santa Fe. Aaron was wonderful he spent a lot of time with me, was very friendly and answered all my questions and even helped bring the Vehicle too my husband too see. I would highly recommend this dealership too anyone More

I have a great experience in Southtown Hyundai they are so accommodating specially Ashley she is so amazing. No wonder Southtown Hyundai the number 1 dealer because of the amazing staff.Thank you so much so accommodating specially Ashley she is so amazing. No wonder Southtown Hyundai the number 1 dealer because of the amazing staff.Thank you so much Ashley I will always recommend Southtown Hyundai to my friends who need a car... More

Over the past month I have been to what seems like every almost every dealership in the City and some in Sherwood Park as well. Through out my experience of all the dealerships I only came across only 2 sal almost every dealership in the City and some in Sherwood Park as well. Through out my experience of all the dealerships I only came across only 2 sales people that were sincere, honest and didn't pressure me at all, and went the extra mile for me. The 1 sales person at another dealership did what they could, but couldn't meet the budget I had for a car (it was a pretty tight budget); but Keith Ross went the extra mile, did a ton of hard work and pulled out all the stops he possibly could to help me get me a car within my budget and succeeded. In my opinion he is the best sales person ANYONE could ever deal with. Through the whole process he kept in touch with me all the time to let me know what was going on, and where things were going. He isn't the type of sales person that makes the sale then just forgets all about you. It doesn't seem to matter what time you may call him, he is there for you for even the smallest question you may have. He makes a point of taking time out of his day to give you a quick call to see how things are going with your vehicle, and leaves his "door open" to you if you ever have any questions or concerns. I honestly can't say enough good things about this man and the way he does business, and how he treats a person. I think Hyundai is VERY lucky to have a sales person like Keith. I know in the future if I ever have any questions or concerns he still will be there to help me out. As for the car I bought, I absolutely LOVE it!! More