Southtown Hyundai

I'm that kind of customer that follows the Advisor, not the dealership, thanks Paul Mackenzie, this was by far the most pleasant buying experience for me and my wife. the dealership, thanks Paul Mackenzie, this was by far the most pleasant buying experience for me and my wife. More

In went there for the oil change for my sonata on 21 January 2019 . Rory was my service advisor . After there service he call me that i have a recommendation replacement for the cabin filter . The stran January 2019 . Rory was my service advisor . After there service he call me that i have a recommendation replacement for the cabin filter . The strange thing is that cabin filter I replaced by myself in December. I told him that it is replaced like a month ago and in seconds he changed his statement and said its okk now. And the second issue was that my car makes a louder noice on some intervals. I received the text that the technician took a test drive and he noticed the loud noice as well and after that he is trying to look the cause . When they didn’t found the cause they blame the tires as well as my bumper . This noise is coming from last 2 months from my engine between 80 -95kms speed . At the end the charged $109 for inspection for not getting the issue fixed .they got the noise is coming but they didn’t get the exact cause. Rory was arguing with me on the call when i said $109 is doesnt make any sense cause they didn’t recognize the sound . when i went to pick my car , i met JEFF (service manager) he didn’t solved my problem as well . I also wanna discuss my last year experience with this place . I went there for my service number 3 . They recommended me the wheel alignment . They performed the wheel alignment that time . After the wheel alignment , my steering was in incorrect position. I have to visit like 3 times for the correct wheel alignment coz every time the wheel position was wrong which was impacting my wheels . I end of paying $109 for no reason . My car was very dirty from outside as well as they didn’t even vacuum my car. Both were mentioned in the service package . More

Top notch professional service. Went out his way to make sure we were taken care of. I would recommend Paul to anyone looking for a new vehicle. sure we were taken care of. I would recommend Paul to anyone looking for a new vehicle. More

Out of Province Vehicle Purchase I contacted Southtown Hyundai looking into purchasing a vehicle. Paul Mackenzie reached out to me quickly. Paul was very responsive. I wanted to ensur I contacted Southtown Hyundai looking into purchasing a vehicle. Paul Mackenzie reached out to me quickly. Paul was very responsive. I wanted to ensure that this would be a straight forward transaction as I would be buying from out of province and Paul made it happen. Very impressed with Paul and would recommend him to anyone looking to purchase a vehicle. More

Knowledgeable, professional and friendly! Great service!! I am truely impressed by Paul's ability to provide excellent service and communication while not being pushy (or any other sales person cliche). I wo I am truely impressed by Paul's ability to provide excellent service and communication while not being pushy (or any other sales person cliche). I would recommend this dealership to anyone, and more specifically Paul Mckrnzie. More

Paul was fantastic! He was reasonable, easy going, and knowledgeable. He never pressured me to buy something that I didn't want. I will be recommending him to anyone who is looking for a car! knowledgeable. He never pressured me to buy something that I didn't want. I will be recommending him to anyone who is looking for a car! More

Up front service with personalized attention Although my purchase did hit some hiccups, Iksan, Haneff, Peggy amd Sherise all treated me with open and honest communication. The whole team was extr Although my purchase did hit some hiccups, Iksan, Haneff, Peggy amd Sherise all treated me with open and honest communication. The whole team was extremely friendly and caring. I always felt heard and that my needs were being met. Great job team! I appreciate all your time and efforts to get me into my new Elantra. A special thanks to Iksan for your follow through and staying in constant contact with me. More

Bought New 2020 Hyundai Santa Fe Ultimate, we really love it, Paul and Haneef are very friendly and helpful Excellent customer service, I will definitely recommend it, Paul and Haneef are very friendly and helpful Excellent customer service, I will definitely recommend More

“I purchased a car at this dealership in late August “I purchased a car at this dealership in late August 2019. I was assured by the salesperson that I dealt with that should I have any problem “I purchased a car at this dealership in late August 2019. I was assured by the salesperson that I dealt with that should I have any problems or concerns I could return there and they would gladly assist me. When I was changing my wiper blades this past week I noticed that the moulding between the hood and windshield was damaged such that a piece of the moulding had been broken at some point and they had simply glued it back together rather than replace it. I returned to the dealership to bring the damage to their attention and show them they had simply put glue on the damaged piece. I requested that they replace the damaged part because you cannot fix the damage with glue. The salesman/manager that was on duty was very rude to me. He insulted me and called me a liar. He then got in my face and told me that they would not fix it! That was a totally unacceptable way to treat anyone let alone a customer. Another staff member who witnessed this behavior suggested I return the next day to speak to the General Manager. I met with the General Manager the next day and he also told me that they would not fix the damaged part. In fact, he suggested that when I need my windshield replaced perhaps they could do something about the damage at that time. That was a ridiculous suggestion because replacing the damaged part should not be dependent upon a windshield replacement! They do not honour their words that they will gladly assist their customers if any problems arise. Instead they are very rude and treat their customers as though they are stupid! Their customer service is terrible. Think twice before you give them your business because they do not care about their customers and their words mean nothing!” More

Paul was very helpful in our vehicle search. We orignally how our budget set to low because we were nervous on what we could afford. But up further review with him we found out that we were able to get into how our budget set to low because we were nervous on what we could afford. But up further review with him we found out that we were able to get into a brand new 2020 Santa Fe. He helped show us how the payments would work and was ot pushy at all. Help us open our eyes. I will defi itly be recommending frienxs and family to see Paul in their vehicle shorts More