Southtown Hyundai

Overall pleasant and positive experience. Julia in finance was very knowledgeable, able to a answer all my questions and made the financial end of the sale as quick and painless as possible. Julia in finance was very knowledgeable, able to a answer all my questions and made the financial end of the sale as quick and painless as possible. Paul was great and really knows his stuff. He explained and helped set up the seemingly endless features to best suit my needs, including the phone apps and carplay. It's quite the information overload, that is rather intimidating, but he assured me that he's just a call or text away if I need anything explained again. I especially appreciated that he was able to get me everything I wanted while still keeping it affordable. It's very apparent that this wasn't just another sale, but rather he genuinely cares and wants me to get the most out of my new vehicle and love it as much as he does. I would highly recommend paying him a visit if you're in the market for a new car More

I am done impacting my mental health because of the awful service I received from Southtown Hyundai. I will consult widely on what my options are, but I will not cause myself or my family any more pain becau service I received from Southtown Hyundai. I will consult widely on what my options are, but I will not cause myself or my family any more pain because of the insensitivity of some people. The inefficiency of the engine or mechanical system of my Santa Fe 2017 should not cause me heightened blood pressure or sleepless nights. My area of work is Mental Health Therapy, and I personally experienced the anxiety and sleepless nights and uncertainty with going to work, taking my kids to their activities, etc. The carefree attitude of a service person caused me great pain. I will never recommend Hyundai to anyone. I am done with their insensitivity and exploitation. More

It was a great experience from start to finish specially Paul who went above and beyond in providing all the options I can have access to. Paul who went above and beyond in providing all the options I can have access to. More

About a month ago, I took my Hyundai Tucson to Southtown Hyundai dealership for an engine problem, and they replaced the engine. Prior to the failure, my car was running smoothly. After the replacement, I n Hyundai dealership for an engine problem, and they replaced the engine. Prior to the failure, my car was running smoothly. After the replacement, I noticed a power issue when accelerating. Following a discussion with the dealership, I scheduled an appointment for inspection. During the visit, I incurred a $500 charge for scanning and flushing the transmission. The dealership then recommended a transmission replacement( transmission wiring harness and transmission assembly)at a cost of $15,000, denying warranty coverage. I dispute the liability for the transmission problem, given its absence before the engine replacement. Upon reviewing the documentation, I found inconsistencies between the verbal and written communication. Due to the unsatisfactory experience, I have lost faith in Southtown Hyundai and have taken my vehicle to a family-owned shop for evaluation. Im left without a vehicle. Im on long term disability need my car.. More

I went to see a used SUV that I had an appointment with Katie Lemay. I was extremely satisfied with her expertise of selling vehicles , what's the best options . Katie was extremely friendly sales repr Katie Lemay. I was extremely satisfied with her expertise of selling vehicles , what's the best options . Katie was extremely friendly sales representative to deal with & not demanding just to make a sale . I highly reccomend anyone looking to buy a New or Used vehicle to make an appointment with Katie Lemay before going to other dealerships. More

Teo Bosonea. She was professional and kind representative. Great experience. Answered all of my questions clearly. She was professional and kind representative. Great experience. Answered all of my questions clearly. More

If I could sum up my experience with Southtown in a word, it would be Incompetent. Two and a half months for a warranty repair on a vehicle with 7000km. Uninformed, unhelpful service staff. Close to zero co it would be Incompetent. Two and a half months for a warranty repair on a vehicle with 7000km. Uninformed, unhelpful service staff. Close to zero communication and what I did receive was platitudes. Don't shop here, don't service here. Go anywhere else for a better experience. More

The worst experience with those folks. I bought a used vehicle from them. After paying my deposit I realized that their finance is too expensive while my bank is 50% below theirs. When I c I bought a used vehicle from them. After paying my deposit I realized that their finance is too expensive while my bank is 50% below theirs. When I chose my bank they showed me all rudeness and indifference . Not only that the finance lady was looking to slip more than $8000 over the price. Because of that I received the vehicle dirty and empty of gas besides nothing about the latest oil change so I have to check from outside service if they did oil change at all. My advice is this : Their finance rates are rip off and they never tell you that those packages over the price are optional and they push you in unfriendly and aggressive way to accept . Unless you accept you will be treated like sh---t. More

Worst salesperson (khalil) Worst finance (Haneef) Worst service Big promises made and they can’t do xxxx, after they run your credit, they ignore you, salesperson and finance manager. Run away from thi service Big promises made and they can’t do xxxx, after they run your credit, they ignore you, salesperson and finance manager. Run away from this dealership, you will regret coming here, trust me More

I'm not sure if Southtown Hyundai's ownership or management has changed, but the service at their new dealership on Calgary Trail falls far short of the standards set by their previous location. The management has changed, but the service at their new dealership on Calgary Trail falls far short of the standards set by their previous location. The level of incompetence I’ve encountered, especially from their mechanics, has made it a regrettable decision to continue bringing my vehicles here. Over the past three years, I’ve spent more than $5,000 on service, which has only reinforced my belief that Hyundai still lags behind brands like Toyota. However, good customer service could have made up for that, offering peace of mind that any issues would be properly addressed. Unfortunately, that has not been the case. I have documentation of multiple issues with their service department, the most recent being a cruise control problem they failed to fix—despite charging me multiple diagnostic fees. Worse, they damaged my remote starter in the process and have completely ignored my request to have it repaired. I should have stopped dealing with this dealership long ago, but lesson learned. I was even considering the Ioniq 5, but after experiencing this level of poor treatment, I have no interest in purchasing another Hyundai. Below is the email I sent regarding my concerns. While they acknowledged the issue in their reply after a week, I have received no follow-up whatsoever. It's extremely disappointing, especially given my history as a loyal customer. This is not how a dealership should treat its long-time clients. Dear Service Advisor/Manager, I am writing regarding the service performed on my 2013 Hyundai Santa Fe (VIN: XXXXXXXXXXXX, License Plate: XXXXX at your dealership on January 10, 2025. The service was primarily conducted to address an issue with the cruise control. While I appreciate your team’s efforts, I noticed that following the service, my remote starter stopped working. The remote starter had been functioning perfectly prior to the service appointment. This issue arose immediately after the work completed by your team, which included diagnosis and work related to the brake switch assembly and fuse replacements, among other tasks. Given the proximity of this issue to the recent service, I would like to request: 1. Clarification on whether any work performed (e.g., battery disconnection, brake switch adjustments, or fuse replacements) could have impacted the functionality of the remote starter. 2. Resolution of this problem at no additional cost, as the remote starter was working prior to the service. I value the quality of service I have received at Southtown Hyundai in the past for the two Santa Fes that I have (2013 and 2016 Santa Fe XL), and I trust that you will address this matter promptly and professionally. Please let me know how you intend to resolve this issue. I am available at 780xxxxx or XXXXXXX@outlook.com should you need any additional information. I have also included copies of the invoices for the work completed today, as well as the service performed on May 7, 2024, for the cruise control issues. Thank you for your attention to this matter, and I look forward to your prompt response. More