Southtown Hyundai

I'm not sure if Southtown Hyundai's ownership or management has changed, but the service at their new dealership on Calgary Trail falls far short of the standards set by their previous location. The management has changed, but the service at their new dealership on Calgary Trail falls far short of the standards set by their previous location. The level of incompetence I’ve encountered, especially from their mechanics, has made it a regrettable decision to continue bringing my vehicles here. Over the past three years, I’ve spent more than $5,000 on service, which has only reinforced my belief that Hyundai still lags behind brands like Toyota. However, good customer service could have made up for that, offering peace of mind that any issues would be properly addressed. Unfortunately, that has not been the case. I have documentation of multiple issues with their service department, the most recent being a cruise control problem they failed to fix—despite charging me multiple diagnostic fees. Worse, they damaged my remote starter in the process and have completely ignored my request to have it repaired. I should have stopped dealing with this dealership long ago, but lesson learned. I was even considering the Ioniq 5, but after experiencing this level of poor treatment, I have no interest in purchasing another Hyundai. Below is the email I sent regarding my concerns. While they acknowledged the issue in their reply after a week, I have received no follow-up whatsoever. It's extremely disappointing, especially given my history as a loyal customer. This is not how a dealership should treat its long-time clients. Dear Service Advisor/Manager, I am writing regarding the service performed on my 2013 Hyundai Santa Fe (VIN: XXXXXXXXXXXX, License Plate: XXXXX at your dealership on January 10, 2025. The service was primarily conducted to address an issue with the cruise control. While I appreciate your team’s efforts, I noticed that following the service, my remote starter stopped working. The remote starter had been functioning perfectly prior to the service appointment. This issue arose immediately after the work completed by your team, which included diagnosis and work related to the brake switch assembly and fuse replacements, among other tasks. Given the proximity of this issue to the recent service, I would like to request: 1. Clarification on whether any work performed (e.g., battery disconnection, brake switch adjustments, or fuse replacements) could have impacted the functionality of the remote starter. 2. Resolution of this problem at no additional cost, as the remote starter was working prior to the service. I value the quality of service I have received at Southtown Hyundai in the past for the two Santa Fes that I have (2013 and 2016 Santa Fe XL), and I trust that you will address this matter promptly and professionally. Please let me know how you intend to resolve this issue. I am available at 780xxxxx or XXXXXXX@outlook.com should you need any additional information. I have also included copies of the invoices for the work completed today, as well as the service performed on May 7, 2024, for the cruise control issues. Thank you for your attention to this matter, and I look forward to your prompt response. More

December 2, 2024: My Sonata was making this clicking sound (coming form the steering column) when I turned left and right and rattled quite a bit as you drove the car as well. When I researched that noi sound (coming form the steering column) when I turned left and right and rattled quite a bit as you drove the car as well. When I researched that noise I found out that Hyundai cars made in the 2011-2014 range have had issues with the steering wheel coupler. So I brought it to the dealership as the mechanics I spoke to recommended. We paid $150 for a diagnostic. I do not believe they touched that car to be honest. They recorded a 20s video with the hood open to justify the $4000 bill they were ready to send our way. Here it is: - Replace MDPS assembly and break away bolt: $2427.68 - Flush automatic transmission: $413.03 - Perform brake fluid flush: $195.67 - Cooling system flush: $197.14 - Replace spark plugs: $266.72 - Replace hood shocks: $394.18 I wanted to give them the benefit of the doubt and I asked them: "Does the noise have anything to do with the steering wheel coupler? I heard many of these cars had issues with that before and it is supposed to be fairly simple to fix it from what I have heard". They said: "I hear you but no, the entire part has to be replaced" My wife went to pick up the car and she said that a kid (mechanic) showed up. She asked how do they know what the problem is. They said that the noise it makes, for sure they need to replace the MDPS. She asked "how do you know? we brought this car to other mechanics and they did not know" He stumbled and then said "they were experts". The truth is simple. They could have fixed with a $300 service and replacing a $15 part. But that is not what dealerships do. They will take every penny you have (or don't) whether you need the service or not. Whether is the truth or not. At that, Southtown Hyundai, you really are experts!! I went ahead and spoke to another mechanic. He charged me $300 to replace the steering wheel coupler that costs $15 and … boom! Problem solved!! My question is a simple one... do they have any decency left or as long as they are making money and screwing everyone else, it is all good? Is that even legal? Because others are ignorant on the subject, are they allowed to lie to you to steal from you? It has to be illegal. If not illegal, it is definitely immoral. With that said...unless you have so much money that you do not know the difference between $5 and $5000, please do your service with Southtown Hyundai. If you value your money, please go elsewhere and do not allow this type of scheme continue. This is ridiculous! More

December 2, 2024: My Sonata was making this clicking sound (coming form the steering column) when I turned left and right and rattled quite a bit as you drove the car as well. When I researched that noi sound (coming form the steering column) when I turned left and right and rattled quite a bit as you drove the car as well. When I researched that noise I found out that Hyundai cars made in the 2011-2014 range have had issues with the steering wheel coupler. So I brought it to the dealership as the mechanics I spoke to recommended. We paid $150 for a diagnostic. I do not believe they touched that car to be honest. They recorded a 20s video with the hood open to justify the $4000 bill they were ready to send our way. Here it is: - Replace MDPS assembly and break away bolt: $2427.68 - Flush automatic transmission: $413.03 - Perform brake fluid flush: $195.67 - Cooling system flush: $197.14 - Replace spark plugs: $266.72 - Replace hood shocks: $394.18 I wanted to give them the benefit of the doubt and I asked them: "Does the noise have anything to do with the steering wheel coupler? I heard many of these cars had issues with that before and it is supposed to be fairly simple to fix it from what I have heard". They said: "I hear you but no, the entire part has to be replaced" My wife went to pick up the car and she said that a kid (mechanic) showed up. She asked how do they know what the problem is. They said that the noise it makes, for sure they need to replace the MDPS. She asked "how do you know? we brought this car to other mechanics and they did not know" He stumbled and then said "they were experts". The truth is simple. They could have fixed with a $300 service and replacing a $15 part. But that is not what dealerships do. They will take every penny you have (or don't) whether you need the service or not. Whether is the truth or not. At that, Southtown Hyundai, you really are experts!! I went ahead and spoke to another mechanic. He charged me $300 to replace the steering wheel coupler that costs $15 and … boom! Problem solved!! My question is a simple one... do they have any decency left or as long as they are making money and screwing everyone else, it is all good? Is that even legal? Because others are ignorant on the subject, are they allowed to lie to you to steal from you? It has to be illegal. If not illegal, it is definitely immoral. With that said...unless you have so much money that you do not know the difference between $5 and $5000, please do your service with Southtown Hyundai. If you value your money, please go elsewhere and do not allow this type of scheme continue. This is ridiculous! By the way, the name I clicked on here has nothing to do with the experience I had with the dealership, this website will not allow me to post unless I clicked on a name. That is why. The problem I had was with the service department and their dishonesty. More

We purchased a 2025 Santa Cruz on Oct. 18. We paid the difference between our trade in cash. We were rushed out with no information on extended warranties , etc. Because they were so b 18. We paid the difference between our trade in cash. We were rushed out with no information on extended warranties , etc. Because they were so busy they promised to call us on Tuesday. We called on Wednesday and again on Friday with no results. On Monday , after a call to Go Auto we finally received a call promising us a call back at 11.00 today. We were promised an information package via email, and the registration for our new vehicle. What is going on people. Ralph Taylor, Leduc. More

Karn Dhillon was great. ...very quickly found me exactly what I was looking for, gave me a great price and no upsell pressure or other xx. My most satisfactory vehicle purcha ...very quickly found me exactly what I was looking for, gave me a great price and no upsell pressure or other xx. My most satisfactory vehicle purchase ever....thanks Karn! More

Well I was invited to Southtown Hyundai by Audi yes a sales dude name who just passed us off to someone else, I immediately didn’t like it. Pass the buck xxxx. They completely lowballed me on what I ha sales dude name who just passed us off to someone else, I immediately didn’t like it. Pass the buck xxxx. They completely lowballed me on what I have on trade in and because my credit was destroyed in my divorce they treated me like a felon as if I couldn’t afford anything. What a complete waste of time and as me and my partner were leaving the dealership she tripped on a hose that was outside the exit and sprained her foot. (they were watering the grass and had no watch your step signs or tripping hazard signs) so now she can hardly walk on her foot and it’s swollen badly. Of course we were just brushed off but the sales guy did give her a small ice pack for her foot. xxx 😬. Needless to say I’ll never buy a Hyundai from them again and the way we’re treated was completely unacceptable and I don’t recommend anyone else going there to buy anything from them. I bought two Car from them. I as looking at a used Santa Cruz for 37k and 47000 kms same as my car. They offered me 20k for my car which is a low ball offer. More

Jack was great and made the whole purchasing experience of our 2024 Santa Fe Hybrid NHL Edition smooth and easy. He was very knowledgeable about the vehicle and took us on a great test drive. He worked wit of our 2024 Santa Fe Hybrid NHL Edition smooth and easy. He was very knowledgeable about the vehicle and took us on a great test drive. He worked with us on the pricing and made sure the deal worked for us. The financing options presented to us were clear and concise and we made the purchase feeling excited for our new vehicle. That has since changed post-purchase of our vehicle. We were promised certain accessories that pertained to the trim level we bought. We signed the paperwork saying that these would be sent at a later date. It has now been well over a month since we purchased the vehicle and we still have not received a clear answer on why we haven't received the parts promised. We have been told that other customers who purchased their vehicles around the same time have gotten theirs. I have messaged Jack multiple times, and to his credit, he has, from what I can tell, done his best to try and get an answer for me, even reaching out to his GM for help. They told us that Hyundai Canada has decided to ship out those pieces directly to us and we should reach out to them. I asked Jack how I should get a hold of Hyundai directly and both him and the GM could only come up with the answer of trying to reach Hyundai Canada through their social media accounts. I requested a number to call and I was not given one. I had to reach out to Hyundai Canada directly to get an actual phone number to call about this situation. Why Jack and his GM weren't able to give me that phone number, is beyond me. The dealership was great from the moment we walked onto the lot, until the moment we drove our car off of it. Since then, it has been very frustrating working with them to sort out this issue, especially since I have to be the one to reach out to them to find information about my issue, opposed to them keeping me up to date on what is going on. More

I had a worst experience with this dealership. The sales person told me that he will adjusting the biweekly as I requested and I told I will be bringing my relatives just to show car and finalize The sales person told me that he will adjusting the biweekly as I requested and I told I will be bringing my relatives just to show car and finalize the deal in next 2 days and he confirmed that he will keep this number once we will be back. I was back at showroom in 2 days at 1 PM in 35°C with my family with Cash to purchase the Car and sales person and the manager told that it would not be possible with the agreed number. Apon asking what happened I was told Manager is not in good "MOOD" to agree on that number. Sales guy didn't have the decency to inform me on call to let me know they are not ready with the previous confirm number. Worst customer service by this dealership. Do not waste time, if don't agree just say no, It will save both of our time. Do not call at dealership and and make fool of customer. More

Dealership was clean and professional everything went smoothly in my 2 transactions, no issues salespeople explained everything and followed through. I will return as a customer smoothly in my 2 transactions, no issues salespeople explained everything and followed through. I will return as a customer More

Great service! Paul was able to get us into a new with the same payment amount Paul was able to get us into a new with the same payment amount More