Southtown Chrysler

I have a story for you!! My husband and I needed a new’er vehicle to replace our dying work truck. In the past we have always did private sales, buying cheaper deals-but this purchase my husband wante new’er vehicle to replace our dying work truck. In the past we have always did private sales, buying cheaper deals-but this purchase my husband wanted to go thru a dealership. He thought that by spending our money there, we would experience less risk. We find a truck that we liked at south town Chrysler. Purchase price was 9997 for 2010 gmc. Was a nice truck. Test drive and was assured that mechanically it was in great condition-minus the minor recommended repairs. He said that it went for a in depth inspection ($795 cost). We were happy. All in cost was $13.5k with inspection, warranty (36k or 36km) and various other non-neg costs. Noticed on paperwork that mileage numbers were different on all papers. Dealer said that was normal. We didn’t think a big deal at the time. We take the truck home on Feb1st2021. We don’t drive it too much because roads were very crummy at the time and it needed tires, and we wanted to do the recommended work first. It was parked for 3 weeks. We start driving it after we get the work completed approximately March. Shop noted that all Fluids were extremely dirty, so we changed those as well. *red flag*. We drive the truck for a steady 30days. April 2/21, husband drives to our property in Thorhild for the day and when he returns home, I could hear him coming from down the street. The knocking from the engine was LOUD! He was stressed. He knew what it was, and knew the truck was inoperable without a very expensive repair. The truck sits for weeks, till we decide to call the warranty place. They remind us that they only cover $2300 and give us a place to bring it around the block. Speedy auto repair has it for the day and gives us the quote for just shy of 6k but tells us to call the dealership before we do the repair first because the engine was in “horrible’ condition. I call immediately and speak with Raj, as it appears that in a couple months time, all employees are different. I explain what is going on and he agrees that it isn’t right what has happened(I argue that we paid for a $795inspection and so on) He asks that I email him all in writing plus repair quote. From then on, all dealing are in calls. We tow the vehicle to their location. He calls back and says that they can repair for $5300. We come to the deal that I pay 1k and insureance and Southtown will cover the rest. No details on specific repairs were spoken about as we assumed that the quote from repair shop was what was being done. 2 weeks later, they say to come pick up the repaired vehicle. Go to counter and pay 1k. I ask receptionist about warranty and she says that their work comes with 2years but doesn’t specifically point it out on paperwork. We figured it was there somewhere in writing. Get to the truck and start it. It’s f*xxxxx ticking but a different tick. I grab the paperwork and go in again. Reception gets a repair guy to speak to me. He says that “it’s a tick coming from the exhaust manifold from the f*ching used engine the put in”. I get loud. We didn’t consent to that at all. He escorts me out, explaining that I need to speak with Raj, as he did what he was told to do and that they didn’t want to fix the manifold and have us pay more then the agreed upon 1k. They replaced our broken engine with another broken engine and tried to extend that pricey repair onto us again xxx. He reassured us that I can drive it and in a bit of time they will put another claim but it will look suspect if they do it now. We were pissed and didn’t know what to do. We take it home. I look for a warranty component in the paperwork as well as detail on the used engine. There was NOTHING, no mileage no engine age no warranty. NOTHING!!!! I call again and he says that there is no paperwork on the engine because they took parts from many different vehicles. We were shocked. And very upset. I demanded that they call back with more details and asked again why they would exchange our engine without our consent. He says that he doesn’t know. Next day Dennis drives truck to work and on way home on hendey. It had problems. We had to tow it home as all fluids were on road. They didn’t connect the hoses. I email Raj immediately (it was 8pm). Next morning 645am I get call from shop with a PO to have it towed back right away. Couple hrs later they say to pickup. We absolutely refused. We asked for formal paper work stating mileage and age and for warranty. All have been denied. I tried dealing with the assistant manger Rob on many occasions. He was initially very understanding to our situation stating that he was a new guy and him and his partner took dealership over quite recently. No one denies exchanging the engine without our consents and continually passes the buck onto others but yet no real solutions. I asked to exchange truck for our all in costs(after initial recommended repairs), he stated that 16.5k wasn’t enough to buy another one “without the same types of trouble” and wouldn’t be comfortable with that. I even offered to add more. Then he said that he will fix the exhaust manifold and give us $1500 cash. I asked for a warranty with that deal. He verbally told us that the engine had 170k and was a year older, no paperwork tho so totally questionable. He absolutely refused the warranty. *red flag*We were worried with the up to date crappy workmanship, that right after we drive truck off property, it will break down. The truck has been sitting at their dealership since May 4th 2021. I have hired a lawyer and drawn up a demand letter asking to just walk away with what I’ve paid and they refuse. Only offering us the truck, no warranty and $1500. At this point I don’t know what to do. I may be ‘SOL’ for us, but I hope our horrible experience saves others from this horror. Please share our story and spread the word to avoid this Slimy dealership More

I left derrick dodge they are useless and dont care . I went to southtown and saved 280 bux on the repair the crooks at derrick wanted Please Beware get the service and respect and save some cash . went to southtown and saved 280 bux on the repair the crooks at derrick wanted Please Beware get the service and respect and save some cash . More

We were looking for a family sized vehicle. Codi was great to work with and helped us secure a vehicle that was practical and affordable. After selecting the vehicle we met with Alex in finance. He was great to work with and helped us secure a vehicle that was practical and affordable. After selecting the vehicle we met with Alex in finance. He was extremely professional and knowledgeable. Highly recommended! Overall, great experience! More

Amazing people to work with! So understanding and get you what you want. Delivered my vehicle right to my door. Highly recommended checking them out. what you want. Delivered my vehicle right to my door. Highly recommended checking them out. More

Miriam service advisor and Matt technician diagnosed my 2006 Dodge Diesel perfectly and get me back on the road within my budget. Definitely true professionals at their craft, and very caring individuals u 2006 Dodge Diesel perfectly and get me back on the road within my budget. Definitely true professionals at their craft, and very caring individuals understanding my budget constraints. Southtown have a couple of best service folks in all of Alberta More

I booked an appointment to view a Grand Cherokee High Altitude with Jazzy Toor. I confirmed an hour before that the vehicle would be available and was assured that it was. I spent 45 minutes driving Altitude with Jazzy Toor. I confirmed an hour before that the vehicle would be available and was assured that it was. I spent 45 minutes driving to the dealership and waited 30 minutes to be told by Jazzy Toor the vehicle wasn't there but I could be shown something else. What a horribly deceptive and dishonest way to conduct business. I was going to broach the matter with the General Manager regarding Jazzy Toor but suspect this kind of business practice is condoned and the vehicle was not going to appear anyway. I strongly urge anyone looking for a Jeep or any FCA product to try another of the numerous dealerships in the area. More

I dont have enough words to explain how satisfied I am with this dealership. Summy got me approved for this truck I got rejected for by like 2 dealerships in town. He is the man to go to for the best serv with this dealership. Summy got me approved for this truck I got rejected for by like 2 dealerships in town. He is the man to go to for the best service, he is very knowledgable and patient explained everything to me and my wife so nicely. Thanks summy ! More

Summy IS THE MAN TO GO TO. Helped me out big time get a sick deal on my trade in as my truck needed so much work done. Summy helped me get into the exact truck I needed and was super patient with me as I c sick deal on my trade in as my truck needed so much work done. Summy helped me get into the exact truck I needed and was super patient with me as I can get pretty annoying. More

Very nice experience buying my first vehicle from these folks. I got a brand new dodge caravan and I love it. Summy was the one who helped me out and was very friendly and patient with me. Awesome experien folks. I got a brand new dodge caravan and I love it. Summy was the one who helped me out and was very friendly and patient with me. Awesome experience 10/10. More

I was paying an interest rate of 9 percent and wasn’t even aware I’m going to end up paying 40 grand more at the end of my loan, summy explained my loan situation so well to me and was so patient with me even aware I’m going to end up paying 40 grand more at the end of my loan, summy explained my loan situation so well to me and was so patient with me as I was literally lost in the sauce, ended up walking out with a 2020 grand cherokee with a 3.6 percent interest loan. Big shoutout to summy and the finance team that got me approved. More