Southside Mitsubishi

My husband and I walked into Southside Mitsubishi specifically to take a look at the RVR. We were greeted promptly and pass on to John. John was friendly and knowledgeable, providing a thorough overv specifically to take a look at the RVR. We were greeted promptly and pass on to John. John was friendly and knowledgeable, providing a thorough overview of the model and its features. He answered all of our questions well and after a test drive we were impressed. Unfortunately that day there were no used models on the lot that fit our price range. John stayed in contact with us while keeping an eye out for the perfect match and shortly after our first visit, we were back at the dealership viewing the RVR that we eventually purchased. John did a very good job selling us on Mitsubishi. Providing customers with all the information they need to make informed decisions is the mark of a good salesman. I will certainly recommend him to friends and family that are in the market for a vehicle. More

Excellent experience buying our new Outlander. Lots of help getting familiar with all the features of our new vehicle. We'll be a repeat customer. help getting familiar with all the features of our new vehicle. We'll be a repeat customer. More

Brandon was very friendly, polite and knowledgeable. He went out of his way to get the vehicle at the price and payment I needed it to be and to get the deal done in a professional and timely manner. The went out of his way to get the vehicle at the price and payment I needed it to be and to get the deal done in a professional and timely manner. The vehicle was ready when promised and the service from the first phone call to the delivery was excellent. Kevin K in the finance office was very good as well; in and out with the least waste of my time. More

Exceptional service from the very first day I purchased my Endeavor in 2009. Since that time I have exclusively dealt with Southside for every single automobile need, including tires. I trust them with m my Endeavor in 2009. Since that time I have exclusively dealt with Southside for every single automobile need, including tires. I trust them with my vehicle and ensuring complete and thorough service and product replacement. In fact I now consider several of the staff as friends and enjoy visiting the dealership. Although sometimes I think they enjoy seeing my pet dog more than myself! That's okay, just part of the friendly, sincere, ethical customer environment. More

Towed in my Mitsubishi to be serviced at this dealership because my car would not shift into gear. The car arrived at the dealership on a Friday. Car was not looked at until the next Tuesday. When it was lo because my car would not shift into gear. The car arrived at the dealership on a Friday. Car was not looked at until the next Tuesday. When it was looked at , they didn't know what was wrong with it , this being a "professional" dealership that say they can fix any make or model (except their own apparently). So they charge me for 2 diagnostic fees at 130.00 dollars a piece. Almost 300 dollars and they have no idea what is wrong with it! So they have to phone tech support. No word back from tech support for 2 days. When they do hear back , they have a different vehicle being serviced and that service is taking 3 hours longer than expected! 3 HOURS!? So even though my car was in long before this vehicle , I get bumped to the back of the line and have to wait another day. Quantity of services is far more important here than actually providing quick and proper service. Will NEVER go back to this dealership. DO NOT GO TO SOUTHSIDE MITSUBISHI FOR A SERVICE! SAVE YOURSELF THE TROUBLE AND TIME! More

I Got there an hour and a half after my car was supposed to be ready. It was not. At 8:45am they said 3 hours and wrote 1 pm on the service form. The shuttle driver was supposed to pick me up at 1:30. He wa to be ready. It was not. At 8:45am they said 3 hours and wrote 1 pm on the service form. The shuttle driver was supposed to pick me up at 1:30. He was late. No big deal . When we arrived at Mitsubishi at 2:20 pm My car wasn't ready. Had to wait a few minutes again not a big deal. When I paid for my car I had to pay for a tire repair (I'm sure I have a one year warranty on these tires) waiting for the sales guy to phone me back. I can not find any paper work. And the guy at the service desk didn't bother to look. So I pay for a 48 000 maintenance and a tire patch as well as a right wiper blade insert. The service department people tell me my car is outside. Well I go outside and walk around CAN NOT find my car. I go back in and they tell me it's behind a delivery truck. So AGAIN I go looking for my car. I walk along the building, look on the street and NO CAR. By now I'm pretty pissed off and I see the service guy smoking outside and tell him I still can not find my car. He said "this is the first smoke break I got today and I can't even enjoy it. We walk around where the car is supposed to be. By this time it's been probably 10 minutes I've been looking for my car. He goes inside and asks finally ( They could have done this when they handed me my keys) Turns out my car was behind the service department near the sales door. I get in my car and drive home. The roads are melting so the windows are getting dirty. I put the wipers on and the one they WERE SUPPOSED to fix leaves a STREAK. Call them and get put on hold in the service department and instead of them coming back to the phone I get HUNG UP on. So not impressed with the service I got today and now I have to pay another garage to fix the wiper because it leaves streaks. It worked better when it was broken . More

By far it was the best & informative test drive both my husband and I have ever taken. Mike worked with us to ensure that we found the vehicle that would meet our needs and we would be truly satisfied my husband and I have ever taken. Mike worked with us to ensure that we found the vehicle that would meet our needs and we would be truly satisfied with. We never had a bad experience there and felt that they truly honored our business. We will and have recommended Mike and SS Mitsubishi to everyone we know! More

Went in looking for a vehicle I saw on Kijiji and Mike ended up helping me. He's very personable and we hit it off. Mike continues to keep in touch via email and that is in a word: awesome! ended up helping me. He's very personable and we hit it off. Mike continues to keep in touch via email and that is in a word: awesome! More

As first time car buyers here in Canada, we were extremely happy with the service from Southside Mitsubishi. Michael Castro was our sales person and he is very informative, no pressure kind of guy. extremely happy with the service from Southside Mitsubishi. Michael Castro was our sales person and he is very informative, no pressure kind of guy. He thoroughly explained everything about the vehicle we were interested in and he did everything in his power to make our purchasing experience the best possible. The whole staff at Southside Mitsubishi is genuine, friendly and extremely helpful. We would highly recommend this dealership to anyone wishing to purchase new/used vehicle. Thank you Southside Mitsubishi! More

I had an amazing experience at the southside mitsubishi, Michael Castro was such a big help. He answered all my question and understand all my needs when it comes to purchasing a new mitsubishi outlander. I Michael Castro was such a big help. He answered all my question and understand all my needs when it comes to purchasing a new mitsubishi outlander. I recommend that you visit south side mitsubishi they were very helpful,specially Micheal Castro. More