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Southside Mitsubishi
Edmonton, AB
468 Reviews
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468 Reviews of Southside Mitsubishi
January 22, 2016
Extortion at our expense. The experience we've had with Mitsubishi servicing has been flat out horrible. We've had our vehicles for less than 2 years and we've already had to d The experience we've had with Mitsubishi servicing has been flat out horrible. We've had our vehicles for less than 2 years and we've already had to dish out over $2000 worth of servicing costs - that is just ridiculous. What's even more concerning is that the costs involved for servicing seem to be pre-mediated and don't have any type of structure whatsoever. For example, the last servicing costs for both our vehicles totalled to EXACTLY $1011.00...that seems a bit odd, no? What are the chances of two separate vehicles, distantly driven differently, accumulating to service costs of that exact amount? Slim to none. Which further supports my assumption that the servicing costs for our vehicles was pre-mediated and therefore may not have been needed. YET if we had not done our servicing through the dealership, we would have lost any warranty coverage remaining on our vehicles. Extortion. Plain and simple. More
by ANONYEG
Verified CustomerEmployees Worked With
Khaleel
January 22, 2016
Awesome Service, Awesome Price I brought my 2014 Lancer in to get new tires, and regular servicing. I chose Southside Mitsu because their quoted price was lower than the tire places I brought my 2014 Lancer in to get new tires, and regular servicing. I chose Southside Mitsu because their quoted price was lower than the tire places. The price on the invoice was much lower than quoted and this made me very happy. They took care of my suspension issues under warranty and surprised me by replacing my block heater free of charge. They really went above and beyond. More
by astral16
Employees Worked With
Eric
January 19, 2016
Excellent and professional customer service It was my first time to see Eric in the service department and he was the one who attended my needs for oil changed. I had seen many service providers It was my first time to see Eric in the service department and he was the one who attended my needs for oil changed. I had seen many service providers before him and he is absolutely different from them in many aspects.He showed professionalism in dealing with me, I got an excellent customer service and above all honest and courteous.You need to see this guy who will make your day and your car very good and safe respectively. More
by SPCPSG2004
Employees Worked With
Eric( service dept.)
January 19, 2016
Awesome Service! The whole service team is always a pleasure to deal with. Thank you for always making this experience exceptional! Thanks Brandon for tempting me w The whole service team is always a pleasure to deal with. Thank you for always making this experience exceptional! Thanks Brandon for tempting me with a new Outlander! decisions/decisions :) - Great to work with! More
by MEGANLEE.BP
Employees Worked With
Brandon Robertson
January 19, 2016
New Mitsu Southside Mitsubushi provided great service when trading in an older model for a newer 2015 model. They provided good value for trade and an enjoyable Southside Mitsubushi provided great service when trading in an older model for a newer 2015 model. They provided good value for trade and an enjoyable overall experience. More
by jivteshgarcha
Employees Worked With
Kevin Kennedy, Cymantha Diesel
January 18, 2016
Very friendly, patient. The service team was exceptionally polite and friendly. My reservation was easy to make, as well as the drop off. One minor complaint is that I need The service team was exceptionally polite and friendly. My reservation was easy to make, as well as the drop off. One minor complaint is that I needed shuttle service, was told that if I took the last shuttle (3:30-4 pm) that my car would be ready, got a call at 3:50 pm, while I was on the shuttle about to arrive, that my car was not going to ready for another hour. I understand these things happen, it would have been good to know before I got on the shuttle, as I would have brought some work that I could have done in the waiting area. I don't think this is likely a common issue or experience, though. More
by F Williams
Employees Worked With
I unfortunately don't remember, but maybe Chris Martens? Also the shuttle driver.
January 16, 2016
2016 Mitsubishi Lancer I came into the dealership on Friday and was promptly greeted. The vehicle was available pretty much right away for a test drive. The sales associate I came into the dealership on Friday and was promptly greeted. The vehicle was available pretty much right away for a test drive. The sales associate did a thorough job explaining the features and benefits, as well as improvements over last years model. I was presented relevant upgrade packages and not pressured into ones I did not need. The trade appraisal was done in a timely manner. I received an answer from finance in regards to my loan quicker than I though given that it was a weekend. They were able to have all the items installed and the car ready to pick up Monday after work. Overall a fast and efficient experience. More
by bartromanow
Employees Worked With
Raman Randhawa, Aaron Glena
January 14, 2016
Inept and Attempt to discredit Customer You are aware of what happened. Not even your manager will act on the injustice. I know you've labeled me as a client not to service. (one of your ma You are aware of what happened. Not even your manager will act on the injustice. I know you've labeled me as a client not to service. (one of your managers explained your grading system to me). I saw exactly that. I will now report your dealership to all the proper authorities, and look somewhere else for service. More
by PRINGLEFAMILY
Employees Worked With
Service Department, Mike Lowton
January 12, 2016
Service my full vehicle inspection and break fluid change and oil change etc. was done on time and is always a pleasure to deal with Southside Mistubishi. Com my full vehicle inspection and break fluid change and oil change etc. was done on time and is always a pleasure to deal with Southside Mistubishi. Comfortable waiting room as well. More
by ALGOOSSEN
Employees Worked With
Shaleef
January 12, 2016
Quick & friendly service Organized and friendly. Quick to get work done and able to fix recall at the same time. Good atmosphere. Great service. Parking is the only thing lack Organized and friendly. Quick to get work done and able to fix recall at the same time. Good atmosphere. Great service. Parking is the only thing lacking. More
by AMBER.DOYLE
Employees Worked With
Unsure.
